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Case Managers are licensed nursing professionals responsible for coordinating continuum of care and discharge planning activities for a caseload of assigned patients. Major responsibilities include coordinating all facets of a patient's admission/discharge; performing utilization review activities, including review of patient charts for timeliness of services as well as appropriate utilization of services; and ensuring optimum use of resources, service delivery, and compliance with external review agencies' requirements. Case Managers act as consultants to the clinical team, service lines, and other departments regarding patient assessment and patient care and participate in program development and quality improvement initiatives. In their role. Case Managers, by applying guidelines and collaborating with multidisciplinary teams, influence and direct the delivery and quality of patient care. A hospital-based case management system has as its primary goal to ensure the most appropriate use of services by patients and. toward that end, to avoid duplication and misuse of medical services, control costs by reducing inefficient services, and improve the effectiveness of care delivery. Objectives are to facilitate timely discharge: prompt, efficient use of resources; achievement of expected outcomes; collaborative practice; coordination of care across the continuum; and performance/quality improvement activities that lead to optimal patient outcomes. A Case Manager differs from other roles in professional nursing/health care practice in that it is not intended to provide direct patient care; rather, a Case Manager will be assigned to specific patients to ensure that the medical services and treatments required are accomplished in the most financially and clinically efficient manner. This job description covers all classifications for Case Managers within the organization. All Case Managers must meet all elements of the Essential Functions, and Qualifications.
Job Responsibility:
Coordination of Care — Complex case manager who manages each patient's transition through the system and transfers accountability to the appropriate person upon entry into another clinical service or discharge
Discharge Planning - - Coordinates and facilitates timely implementation of discharge plans for assigned patients with complex needs in collaboration with other interdisciplinary team members
arranges follow up care as appropriate
Utilization Review – Review prospectively, concurrently and retrospectively, all inpatients for appropriateness of admission, level of care, and determines appropriate length to stay
Monitors patients' length of stay and collaborates with physicians to ensure resource utilization remains within covered benefits and are appropriate in relationship to the patient's clinical and psychosocial needs
plans and implements (through multi-disciplinary meetings or rounds) strategies to reduce length of stay, reduce resource consumption, and achieve positive patient outcomes, analyzes and addresses aggregate variances as well as variances for individual patients and shares this information with staff, physicians, and administration
Education/Consultation- Acts as an educational resource and provides consultation to patients and their families, hospital medical personnel regarding the discharge planning process and applicable regulatory requirements
educates the staff on case management
and provides specific information related to case types
Lead Work- May lead the work of administrative/clinical support staff responsible for assisting with case management for an assigned patient caseload
Other - Participates in department program planning, goal setting, systems development and process improvement
participates in department and hospital committees and task forces
develops and maintains documentation of findings, discharge arrangements, and actions taken according to departmental guidelines
prepares and maintains records as required
collects, analyzes and reports on data for utilization, quality improvement, compliance, and other areas as assigned
Patient Assessment / Plan of Care- Functions as a resource to and collaborates with physicians, social workers, nurses, and other interdisciplinary team members to assess, plan, and coordinate patient care needs and/or performs patient assessment and develops a plan of care to assure consistent, timely, and appropriate care is provided in a patient focused manner
Quality Improvement -- Participates in quality improvement activities by identifying opportunities for improvement in such areas as clinical outcomes, utilization of resources and concurrent data collection
participates in clinical process improvement teams within the department, service lines, and hospital
Third-Party Reimbursement -- Collects, analyzes reports and reviews patient information with third-party payers to assure reimbursement for patient services/procedures
Communicates with review organizations / payers to provide requested clinical and psychosocial information to assure reimbursement
Requirements:
Bachelor's Degree from an accredited college or university required
Three (3) years of progressively responsible and directly related work experience required
CA-RN (Registered Nurse) required
Ability to collect and record data, evaluate data and statistics, and maintain effective reporting systems
Ability to develop and perform patient assessment and plan of care
Ability to monitor and assure the patient's access to the appropriate level of care
the right health care providers
and the correct setting and services to meet the patient's needs
promote coordination and continuity in patient health care
Ability to provide age-appropriate assessments, interpretation of data, and delivery of interventions
Ability to provide appropriate patient care and clinical information when patients are admitted, referred, transferred, or discharged
Ability to remain knowledgeable regarding available treatments and services
Ability to resolve conflicts and/or negotiate with others to achieve positive results
establish and maintain effective interpersonal relationships
Ability to understand, interpret and apply complex federal and state hospital compliance laws, rules, regulations and guidelines
Ability to work effectively with individuals at all levels of the organization
Knowledge of available patient services and treatment
Knowledge of current theories, principles, practices, standards, emerging technologies, techniques and approaches in the nursing profession, and the health care system, and the responsibility and accountability for the outcome of practice
Knowledge of evaluation and assessment techniques
Knowledge of financial processes of various private and public funding sources for health care services/procedures
Knowledge of hospital operations, organization, systems and procedures and laws and regulations pertaining to the operation of hospitals in California
Knowledge of medical terminology and related levels of care and treatment
Knowledge of the full continuum of care available to patents, interrelationships of the care components, and their effective integration
Knowledge of the models of case management, including the principles and practices of discharge planning, utilization review, and quality assurance/improvement
Knowledge of the variables that affect the processes and outcomes of patient health care