Case Manager Level 1, Allianz

Allianz

Location:
Australia, Sydney

Category:
Insurance

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The purpose of this role is to manage a portfolio of claims and deliver high quality claims management services to achieve return to work outcomes, while adhering to service standards and compliance requirements.

Job Responsibility:

Ensuring customer service standards are maintained and responsibility taken for prompt resolution of issues/complaints
Maintaining regular contact with customers and/ or other stakeholders, in line with service standards ensuring they are consulted as part of the claims management process, informed of all key claim developments and aware of their obligations
Proactively managing claims, identifying, and managing return to work barriers on individual claims and implementing strategies to address these
Ensuring data is maintained through correct data entry
Actively contributing to the achievement of business targets and participate in departmental projects, as required

Requirements:

Enthusiasm and ability to deliver high quality services and positive customer experiences
Ability to plan and prioritise effectively, organise tasks and manage competing resources and demands
Ability to recognise, avoid, manage, and escalate conflicts to enable effective and timely resolution in accordance with organisational processes
High attention to detail by completing tasks with thoroughness and accuracy and has the ability to quickly identify errors or inconsistencies within information
Excellent verbal and written communication skills, capable of communicating with clarity, impact, and influence

What we offer:

Be part of a team that’s open-minded, supportive, and genuinely focused on customer outcomes
A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work
An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working
Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development
Insurance products. Deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being
Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme
The opportunity to take part in our Employee Share Purchase Program- own a piece of your employer

Additional Information:

Job Posted:
May 14, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Case Manager Level 1