Case Manager Level 1 Jobs

Legal Assistant

As a Legal Assistant, you will be providing support to attorneys, managing elect...

Location

United States , Columbus

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

A minimum of 1 year of experience as a Legal Assistant or in a similar role
Demonstrated understanding of litigation processes
Proficiency in Microsoft Office Suite
Excellent organizational and multitasking skills
Strong verbal and written communication skills
Ability to maintain confidentiality and exercise discretion
High level of attention to detail
Ability to work independently and as part of a team
Bachelor's degree in Law, Paralegal Studies or a related field is preferred
Familiarity with legal research tools and databases is a plus

Job Responsibility

Provide comprehensive support to attorneys in all aspects of case preparation and management
Manage and maintain electronic filing systems to ensure accurate and timely access to documents
Assist in the preparation of legal documents and correspondence
Conduct research to support legal proceedings and to keep up with changes in litigation
Facilitate the meeting of deadlines by keeping multiple agendas and providing timely reminders
Deal with e-filing of court documents efficiently
Handle requests for information and data from attorneys
Help in the preparation and management of trial exhibits
Collaborate with the team to advance case preparation

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Customer Solutions Rep

Customer Solution Centers are made up of teams that provide remote (offsite) ser...

Location

China , Dalian

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

1-3 years general experience, or equivalent combination of experience and college level education
Superior communication skills both written and verbal
Experience in customer facing role either remote or face to face
Understands internal processes and tools
Computer proficiency
Problem solving skills
Accuracy in data entry
Excellent fluency in language to be supported
Experience in a phone based remote role
Familiarity with computer technology

Job Responsibility

Responsible for validating customer entitlement, log case for the purpose of routing or dispatching an end-user to the proper resources
Monitor the service event through completion for compliance
Manage the service requests of customers through different access channels
Reviews customer feedback related to customer entitlement & case management and analysis of statistics related to customer access (phone) & case management
Participates in projects for process or quality improvements
Works with escalated customers and recommends actions in post incident reviews
Manages multiple tasks or cases simultaneously with minimal supervision

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Pega Developer

Sopra Steria is seeking a Pega Developer with 4 to 6 years of experience and CSS...

Location

India , Noida or Chennai

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

B Tech
4 to 6 years of experience
CSSA (v7.x/v8.x) certification
Proficiency in Application Development (with case management), PEGA Rules and Rulesets, Flow Design, Connectors and Services, Data Pages and Data Transformations, Authentication and Authorization, UI Design and Configuration, Version Control and Rule Merging, Performance Tuning, Tracer and Log Analysis, Automated Unit Testing
Good hands-on in integration rules (SOAP, REST)
Must be good hands-on in Decision rules, Declarative rules, Data pages (including Savable d-pages), Validation rules, Data transforms and activities, Flows and Flow Actions, Queue processors and job schedulers, Layouts, Report definitions, Multivariate circumstancing, Access groups and roles

Job Responsibility

Collaborate with the business analyst to understand requirements
Conduct 1'st level code reviews and ensure adherence to PEGA best practices
Troubleshoot and resolve technical issues during development and post-production
Technical support to junior developers
Work closely with LSA to ensure best practices have been followed
Contribute in PEGA upgrade programs
Contribute in deployments

What we offer

Commitment to fighting against all forms of discrimination
Inclusive and respectful work environment
Positions open to people with disabilities

Fulltime

Technical Support Representative - French Speaking

Our Customer Support Team is here to help customers by delivering first-class su...

Location

Portugal , Lisbon

Salary:

Not provided

Dashlane

Expiration Date

Until further notice

Requirements

At least two years of experience in a Level 2 (L2) Technical Support role, with a strong focus on supporting business-to-business (B2B) customers, preferably within a SaaS or technology company
Excellent spoken and written English, as this will be the primary language for team collaboration and for handling the majority of support requests
Professional fluency in spoken and written French is mandatory to provide technical support for specific cases involving our French-speaking customers
Experience handling different support channels such as phone, email, chat, and screen shares with customers to solve complex business/technical issues
You're quality-driven with a passion for creating extraordinary customer experiences while being able to help your team achieve efficiency and productivity objectives
You're experienced in managing support tickets throughout the entire support lifecycle from initial customer inquiry to triage and reproduction, writing bug reports for hand-off to the product/development team, and resolution
Experience working and interacting with technical teams like developers/engineers and QA
Experience working with customer support platforms such as Zendesk, Salesforce, etc
Experience working with a Sales and/or Customer Success team
Experience in troubleshooting technical issues that can arise on web applications, mobile applications, local software, and web extensions

Job Responsibility

Respond to customer questions rapidly and clearly - this entails inquiries related to Dashlane's product, customer accounts, billing, and how to make the most of Dashlane
When required, provide dedicated technical support to French-speaking customers via inbound/outbound calls, handling escalations, and assisting Customer Success Managers
Take ownership of solving a wide range of customer problems through email, calls, and other channels as needed by providing effective probing and troubleshooting
Comply with and suggest improvements for ticket categorization and issue identification guidelines
Test and reproduce issues to troubleshoot and help Dashlane’s Product and Engineering teams identify and fix bugs
Handle escalation of complex or sensitive cases that cannot be resolved by our level 1 team, and help identify coaching/training opportunities from working on escalated cases
Provide support to our Level 1 agents through designated channels, such as Team Support, for topics requiring more in-depth knowledge of our product and procedures
Primarily focused on B2B customers, you will provide direct support through specific queues, with shorter SLA, like the White Glove queue
Handle inquiries and issues through screen share sessions scheduled by B2B admins in real-time or through our callback system
Assist with training and development of Level 1 agents on product knowledge, internal processes, tools, quality and best practices

What we offer

Flex Benefits - allocate a monthly amount to a pool of benefits
Health insurance covered by Dashlane
5 extra vacation days each year, plus your birthday off
Company wide well-being days (one per quarter)
Equal Parental leave - up to 20 weeks fully paid leave, within the first year of birth or adoption
Donation matching program - Dashlane will match your donations to organizations driving positive impact in historically marginalized communities
Access mental health services through Spring Health, available for you and your family members
Team building & social events - weekly lunch in the office and monthly happy hour

Fulltime

Associate Manager, Client Success

The Associate Manager, leads and supports the Client Success team to deliver exc...

Location

Poland , Krakow

Salary:

11100.00 - 13800.00 PLN / Month

MyTennisLessons

Expiration Date

Until further notice

Requirements

2-5+ years of experience working in a managerial capacity in a support, sales/retention, or Customer Service role
1-3 years minimum experience working in the payment processing and/or software solutions industries
At least 1 year background/experience in portfolio management or processing/software leadership role where you were instrumental in developing processes and department protocols
2-3 years of experience and proficiency with Google Suite, Learning Management Systems such as Lessonly, and related software
Ability to translate your skills to other employees through training and mentoring
Must have excellent verbal and written communication skills to appropriately manage both internal and external partner relationships
Strong retention, marketing, leadership and interpersonal skills
Excellent verbal and written communication skills with strong marketing, sales, retention, or VIP portfolio management background
Thorough understanding of client success processes and department protocols within SpotOn ecosystem and potentially within a specific specialty success group like Integrations, Pricing, or Retention/Cancellations
Ability to moderate both small and large groups

Job Responsibility

Supervise and oversee client escalations to reduce wait time and offer all viable alternatives to clients to obtain BUY-IN
Balance day-to-day operations within the Client Success department while ensuring merchant concerns/escalations are given priority and addressed swiftly
Coaching on how to effectively manage high-level/complex merchant concerns using EQ
Respond to Team Leads or CSS/CSMs issues and/or high-level escalations requiring intervention promptly with all documentation, communication, reports uploaded to SFDC
Analysis of attrition for Client Success portfolios quarterly and yearly and churn and At Risk data
Maintain accurate records and document all service activities and discussions regarding department processes, personnel, or client escalations
Collaborate across all departments to address/resolve client needs and delegate as appropriate with proper oversight to ensure these items are completed
Become proficient / have extensive knowledge of all processes and guidelines for Client Success guidelines, practices, and protocols including product software and hardware offerings
Coordinate, collaborate and facilitate with all SpotOn departments to ensure merchant requests/concerns are handled timely and appropriately
Ensure team meets KPIs consistently and works collaboratively with department management to address disciplinary issues or prohibitive behavior who will work with HR on any formal actions required

What we offer

Fully paid private healthcare in LuxMed
Access to the Worksmile platform with a monthly top-up
Subsidized access to breakfast and lunch through the vending machine in Kraków office, and lunches in Gdańsk office once a week
New, modern, bright and comfortable office space in the city centre
A lot of free parking spots around the office
Access to the company’s library
Great working atmosphere
Chill out room with a PlayStation, table tennis, and mini gym
Free snacks and beverages in a kitchen
Company parties and social activities

Fulltime

Junior Communications Manager

We’re looking for a Junior Communications Manager with strong organizational and...

Location

Belgium , Brussels

Salary:

Not provided

Base Design

Expiration Date

Until further notice

Requirements

1-2+ years of experience in communications, PR, marketing, or editorial (internships can count if substantive)
Native-level English writing and editing
French or Dutch is a plus
Strong storytelling and copywriting skills, with the ability to adapt narratives for different audiences and platforms
Highly organized, detail-oriented, and able to manage calendars, deadlines, and multiple projects at once
Excellent communication and collaboration skills with both creatives and non-creatives
Proactive, resourceful, and accountable: you anticipate needs and make things happen
Proficient with Figma, Keynote, Ludus, and Microsoft Office Suite
Comfortable interpreting basic performance metrics from social and web platforms

Job Responsibility

Editorial & Copywriting: Draft and edit case studies, social media posts, news posts, newsletters, and press materials. Demonstrate strong storytelling skills by tailoring narratives for different audiences and formats (case study vs. social caption vs. press pitch)
Comms Project Management: Maintain and update the BaseCOMMS editorial calendar, track deadlines and deliverables, and provide regular status updates to leadership
Process Stewardship: Own tools, workflows, and content pipelines
streamline how we brief, approve, and publish content
Social Media Management: Plan, produce, schedule, and publish content for Instagram and LinkedIn. Manage the content calendar and community engagement
Operational Delegation: Take responsibility for the daily execution of comms tasks so senior team members can focus on strategic direction
Reporting & Analytics: Track performance (reach, engagement, traffic) and produce quarterly summaries with insights and next steps
Website & CMS: Publish case studies, bios, job listings, and news
quality-control metadata and visuals
Press & Awards: Build press lists, pitch narratives, track coverage

Fulltime

HR Business Partner

Join our client, who are London's largest independent property services group, a...

Location

United Kingdom , Wimbledon

Salary:

47500.00 - 52500.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Dealt with multiple Employee Relations experience at any one time / Minimum 20 ER cases at 1 time
TUPE experience
Private sector experience
CIPD Level 5 & above

Job Responsibility

Advise managers on a range of HR issues including performance, conduct, capability, sickness, and family leave
Support and guide managers through disciplinary, grievance, and capability procedures
Draft documentation and follow up on formal HR processes in a timely and professional manner
Collaborate with the HR admin team to support onboarding and new starter processes
Build strong relationships across the business to support a proactive HR function
Stay up to date with employment law and ensure all advice aligns with current legislation and best practice

What we offer

Be part of a growing, respected brand with a strong presence across London
Work in a collaborative, values-driven environment
Access to professional development and career progression opportunities
Competitive salary and benefits package

Fulltime

Retention Specialist

As a Retention Specialist, you’ll bring energy, assertiveness, and a client-firs...

Location

Poland , Krakow

Salary:

8100.00 - 10100.00 PLN / Month

MyTennisLessons

Expiration Date

Until further notice

Requirements

Strong communication and influence skills, with the ability to collaborate across teams and present to stakeholders
Strong english skills both verbal and written with technical aptitude to effectively engage with disgruntled clients and conduct proactive outreach
Impeccable emotional intelligence and customer service skills including strong written and verbal communication
Ability to manage multiple clients, cases, and projects in a fast-paced environment
Background in client retention, account management, or customer success with measurable success
Solutions-oriented and proactive mindset with strong problem-solving skills
Adaptability and agility to comfortably navigate ambiguity and complexity with a flexible attitude that thrives in a fast-paced evolving environment
1–3 years of relevant retention experience in account management, support, or retention
Background in payment processing and/or software solutions
1-3 years preferred working in the payment processing and/or software solutions industries

Job Responsibility

Manage a high volume of inbound and outbound requests including Salesforce case assignment, email requests, At Risk detection and churn requests with professionalism, urgency, and empathy
Engage primarily our B and C client segments to understand their business needs, challenges, and reasons for dissatisfaction or cancellation in an attempt to retain business and bring the account to a healthy state
Proactive and reactive case management to outbound via telephone and email to conduct health checks on newly onboarded clients along with risk and escalation resolution to avoid churn
Collaborate cross-functionally with Sales, Support, and Client Success teams to research, resolve, and recover at-risk accounts
Present tailored solutions, product enhancements, or alternative pricing structures to retain clients and improve satisfaction
Negotiate cancellations and develop creative retention strategies to reduce churn and preserve recurring revenue
Document all client interactions, resolutions, and outcomes accurately in Salesforce using best practices in case management and prioritization of tasks
Meet performance activity targets and retention metrics to drive direct client engagement and identify trends and opportunities for improved revenue and rooftop retention and growth
Participate in proactive outreach campaigns targeting accounts showing early signs of disengagement
Maintain expert-level knowledge of SpotOn’s products, services, and value propositions to confidently position benefits to clients

What we offer

Fully paid private healthcare in LuxMed
Access to the Worksmile platform with a monthly top-up
Subsidized access to breakfast and lunch through the vending machine in Kraków office, and lunches in Gdańsk office once a week
New, modern, bright and comfortable office space in the city centre
A lot of free parking spots around the office
Access to the company’s library
Great working atmosphere
Chill out room with a PlayStation, table tennis, and mini gym
Free snacks and beverages in a kitchen
Company parties and social activities

Fulltime

Case Manager Level 1

Allianz

Location:
Australia , Melbourne

Category:
Insurance

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
April 24, 2025

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Case Manager Level 1

Legal Assistant

Customer Solutions Rep

Pega Developer

Technical Support Representative - French Speaking

Associate Manager, Client Success

Junior Communications Manager

HR Business Partner

Retention Specialist

Case Manager Level 1

Allianz

Location:Australia , Melbourne

Category:Insurance

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:April 24, 2025

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Case Manager Level 1

Legal Assistant

Customer Solutions Rep

Pega Developer

Technical Support Representative - French Speaking

Associate Manager, Client Success

Junior Communications Manager

HR Business Partner

Retention Specialist

Location:
Australia , Melbourne

Category:
Insurance

Contract Type:
Not provided

Job Posted:
April 24, 2025