Case Manager Level 1 Job at Allianz (Melbourne)

Legal Assistant

As a Legal Assistant, you will be providing support to attorneys, managing elect...

Location

United States , Columbus

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

A minimum of 1 year of experience as a Legal Assistant or in a similar role
Demonstrated understanding of litigation processes
Proficiency in Microsoft Office Suite
Excellent organizational and multitasking skills
Strong verbal and written communication skills
Ability to maintain confidentiality and exercise discretion
High level of attention to detail
Ability to work independently and as part of a team
Bachelor's degree in Law, Paralegal Studies or a related field is preferred
Familiarity with legal research tools and databases is a plus

Job Responsibility

Provide comprehensive support to attorneys in all aspects of case preparation and management
Manage and maintain electronic filing systems to ensure accurate and timely access to documents
Assist in the preparation of legal documents and correspondence
Conduct research to support legal proceedings and to keep up with changes in litigation
Facilitate the meeting of deadlines by keeping multiple agendas and providing timely reminders
Deal with e-filing of court documents efficiently
Handle requests for information and data from attorneys
Help in the preparation and management of trial exhibits
Collaborate with the team to advance case preparation

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Customer Solutions Rep

Customer Solution Centers are made up of teams that provide remote (offsite) ser...

Location

China , Dalian

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

1-3 years general experience, or equivalent combination of experience and college level education
Superior communication skills both written and verbal
Experience in customer facing role either remote or face to face
Understands internal processes and tools
Computer proficiency
Problem solving skills
Accuracy in data entry
Excellent fluency in language to be supported
Experience in a phone based remote role
Familiarity with computer technology

Job Responsibility

Responsible for validating customer entitlement, log case for the purpose of routing or dispatching an end-user to the proper resources
Monitor the service event through completion for compliance
Manage the service requests of customers through different access channels
Reviews customer feedback related to customer entitlement & case management and analysis of statistics related to customer access (phone) & case management
Participates in projects for process or quality improvements
Works with escalated customers and recommends actions in post incident reviews
Manages multiple tasks or cases simultaneously with minimal supervision

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Leave Management Liaison

The Leave Management Liaison is responsible for managing the leave and absence a...

Location

United States

Salary:

Not provided

Alliance Automotive UK LV Ltd

Expiration Date

Until further notice

Requirements

1-3 years prior experience in a call center or service center environment
5-10 years prior experience leading teams
Minimum 5 years of experience managing FMLA/STD claims, absence management or similar claims experience
Knowledge of Leave of Absence regulations and legislation, including FMLA
Superior Customer Service skills
Excellent oral and written communication skills
Good interpersonal skills to build effective relationships at all levels of the organization
Exposure to HR and/or case management technologies (e.g., portal technology, case management, human capital management, etc.). Kronos Absence Management (or an alternative absence management technology) experience preferred.
Strong problem solving and decision making abilities
Experience with HR administration and general exposure / knowledge of various HR functions (e.g., policy, compensation, employee relations, benefits, performance management, etc.)

Job Responsibility

Point of contact for all HR inquiries and escalated issues.
Provide exceptional customer service responding to inquiries within one business day.
Take necessary steps to ensure claim and coding issues are resolved timely and accurately.
Track all HR concerns in escalation tracker.
Provide monthly report of all escalations identifying trends and training opportunities.
Leave Team Monthly Power Point Presentation of trends and opportunities.
Create and conduct training to eliminate errors identified on escalation tracker.
Monitor exception reports to ensure file transfers, coding and payroll are accurate.
Adhere to documented processes when handling request, inquiries and transactions.
Ensure quality employee experience by using a professional and service-focused approach when handling all inquiries, transactions and requests

Fulltime

Pega Developer

Sopra Steria is seeking a Pega Developer with 4 to 6 years of experience and CSS...

Location

India , Noida or Chennai

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

B Tech
4 to 6 years of experience
CSSA (v7.x/v8.x) certification
Proficiency in Application Development (with case management), PEGA Rules and Rulesets, Flow Design, Connectors and Services, Data Pages and Data Transformations, Authentication and Authorization, UI Design and Configuration, Version Control and Rule Merging, Performance Tuning, Tracer and Log Analysis, Automated Unit Testing
Good hands-on in integration rules (SOAP, REST)
Must be good hands-on in Decision rules, Declarative rules, Data pages (including Savable d-pages), Validation rules, Data transforms and activities, Flows and Flow Actions, Queue processors and job schedulers, Layouts, Report definitions, Multivariate circumstancing, Access groups and roles

Job Responsibility

Collaborate with the business analyst to understand requirements
Conduct 1'st level code reviews and ensure adherence to PEGA best practices
Troubleshoot and resolve technical issues during development and post-production
Technical support to junior developers
Work closely with LSA to ensure best practices have been followed
Contribute in PEGA upgrade programs
Contribute in deployments

What we offer

Commitment to fighting against all forms of discrimination
Inclusive and respectful work environment
Positions open to people with disabilities

Fulltime

Wioa Eligibility & Enrollment Intake Specialist

We are seeking an experienced and detail-driven WIOA Eligibility & Enrollment In...

Location

United States , Columbia

Salary:

20.00 USD / Hour

MMC Group LP

Expiration Date

Until further notice

Requirements

Minimum 1 to 2 years of experience in: Workforce development
Case management
Eligibility determination
Compliance-based documentation
Prior experience working with WIOA Adult, Dislocated Worker, or Youth programs
Strong attention to detail and documentation accuracy
Ability to interpret and apply federal and state policy guidelines
Experience working within state workforce case management systems
Experience preparing files for monitoring or audit review
High level of organization and time management

Job Responsibility

Conduct eligibility determinations for: WIOA Adult
WIOA Dislocated Worker
WIOA Youth programs
Collect, verify, and accurately document required eligibility documentation
Complete certifications and enrollments within the workforce case management system
Enter detailed, compliant case notes
Upload, organize, and maintain documentation to ensure audit readiness
Schedule and conduct certification and enrollment appointments within required timelines
Meet weekly enrollment benchmarks and production goals
Maintain strict confidentiality and data integrity standards

What we offer

Medical, dental, and vision coverage
Life and disability insurance
Additional voluntary benefits

Fulltime

Legal Assistant

We are looking for a dedicated Legal Assistant to join our team in Waterloo, Iow...

Location

United States , Waterloo

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 1 year of experience in a legal assistant or similar role
Proficiency in using Clio or similar legal management software
Strong skills in client intake and relationship management
Experience in handling medical record requests and documentation
Excellent organizational and calendar management abilities
Ability to manage multiple cases simultaneously with a high level of accuracy
Strong communication skills, both written and verbal

Job Responsibility

Conduct client intake processes to gather necessary information and establish case files
Handle client file management using Clio, ensuring accurate and up-to-date records
Request and manage medical records to support case documentation
Oversee a caseload of 20-40 car accident and personal injury cases, maintaining attention to detail and organization
Coordinate and maintain schedules through effective calendar management
Communicate with clients and other stakeholders to provide updates and address inquiries
Assist in preparing legal documents and correspondence as needed
Ensure compliance with legal standards and procedures in all case-related activities
Support attorneys with administrative tasks to streamline case workflows

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan
free online training

Technical Support Representative - French Speaking

Our Customer Support Team is here to help customers by delivering first-class su...

Location

Portugal , Lisbon

Salary:

Not provided

Dashlane

Expiration Date

Until further notice

Requirements

At least two years of experience in a Level 2 (L2) Technical Support role, with a strong focus on supporting business-to-business (B2B) customers, preferably within a SaaS or technology company
Excellent spoken and written English, as this will be the primary language for team collaboration and for handling the majority of support requests
Professional fluency in spoken and written French is mandatory to provide technical support for specific cases involving our French-speaking customers
Experience handling different support channels such as phone, email, chat, and screen shares with customers to solve complex business/technical issues
You're quality-driven with a passion for creating extraordinary customer experiences while being able to help your team achieve efficiency and productivity objectives
You're experienced in managing support tickets throughout the entire support lifecycle from initial customer inquiry to triage and reproduction, writing bug reports for hand-off to the product/development team, and resolution
Experience working and interacting with technical teams like developers/engineers and QA
Experience working with customer support platforms such as Zendesk, Salesforce, etc
Experience working with a Sales and/or Customer Success team
Experience in troubleshooting technical issues that can arise on web applications, mobile applications, local software, and web extensions

Job Responsibility

Respond to customer questions rapidly and clearly - this entails inquiries related to Dashlane's product, customer accounts, billing, and how to make the most of Dashlane
When required, provide dedicated technical support to French-speaking customers via inbound/outbound calls, handling escalations, and assisting Customer Success Managers
Take ownership of solving a wide range of customer problems through email, calls, and other channels as needed by providing effective probing and troubleshooting
Comply with and suggest improvements for ticket categorization and issue identification guidelines
Test and reproduce issues to troubleshoot and help Dashlane’s Product and Engineering teams identify and fix bugs
Handle escalation of complex or sensitive cases that cannot be resolved by our level 1 team, and help identify coaching/training opportunities from working on escalated cases
Provide support to our Level 1 agents through designated channels, such as Team Support, for topics requiring more in-depth knowledge of our product and procedures
Primarily focused on B2B customers, you will provide direct support through specific queues, with shorter SLA, like the White Glove queue
Handle inquiries and issues through screen share sessions scheduled by B2B admins in real-time or through our callback system
Assist with training and development of Level 1 agents on product knowledge, internal processes, tools, quality and best practices

What we offer

Flex Benefits - allocate a monthly amount to a pool of benefits
Health insurance covered by Dashlane
5 extra vacation days each year, plus your birthday off
Company wide well-being days (one per quarter)
Equal Parental leave - up to 20 weeks fully paid leave, within the first year of birth or adoption
Donation matching program - Dashlane will match your donations to organizations driving positive impact in historically marginalized communities
Access mental health services through Spring Health, available for you and your family members
Team building & social events - weekly lunch in the office and monthly happy hour

Fulltime

Associate, Talent Lifecycle Delivery Services

The Associate Human Resources at Amgen will provide administrative support to th...

Location

India , Hyderabad

Salary:

Not provided

Amgen

Expiration Date

Until further notice

Requirements

2 to 6 years experience in Tier 1 HR operations, case management and Workday data administration
Strong English verbal and written communication skills that are clear and concise
Keen attention to detail and ability to accurately process transactions and data.

Job Responsibility

Provide excellent tier 1 customer experience to our stakeholders in accordance with Service Level Agreements on the initiation of HR transactions
Log and manage cases, escalations and triaging to tier 2/3 using the ServiceNow case management system
Represent HR Connect to all staff and provide, based on needs and requirements, training, presentations to staff/manager and HR
Provides support and answers to staff and managers on Global HR self service tools, HR processes, HR systems, and HR policies
Develop and maintain the knowledge database in close collaboration with the knowledge management team
Identify improvements and optimizations in Tier 0 knowledge articles
Be able to troubleshoot in more complex system inquiries and identify solutions
Support managers and HR on workday transactions, data audits and UAT support
Maintaining data confidentiality and governance
Create and run reports in Workday and Servicenow

Case Manager Level 1

Allianz

Location:
Australia , Melbourne

Category:
Insurance

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
April 24, 2025

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Job Responsibility:

Requirements:

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