Case Manager III, Business Operations

• Project Management (60%): Perform project management functions using our internal ERP system and integrated 3rd party software programs
• On an exception basis, review and take appropriate actions to ensure individual orders are delivered to meet customer delivery and quality requirements
• Working with internal subject matter technical experts, lead the problem-solving process for troubled orders to improve supplier relationships and quality
• Understand supplier capabilities and execute supplier oversight activities, which may include phone and video assessments, management escalations, quality nonconformance reviews, and supplier corrective actions
• Assess the impact of manufactured part rejections
• communicate with suppliers and customers to work through problems and resolve Issues
• Provide excellent customer service by keeping customers updated on resolution of troubled orders
• Document all project related activity within project management tools
• Monitor daily supplier activity via various real time KPI performance reports
• Customer and Supplier Relationship Management (30%): Manage customer relationships by communicating directly via Phone, Video and written communication
• Manage supplier relationships by communication directly via Phone, Video and written communication
• Process and Quality Improvement (10%): Interface with Engineering, Customer Care, Quality, Sales, and Shipping teams to ensure manufacturing processes are capable of customer on-time delivery and satisfaction
• Effectively communicate with all key stakeholders, to include suppliers, customers, and leadership
• Participate and provide input on initiatives to simplify and automate complex processes
• Perform all work in compliance with Xometry's quality and safety systems, policies and procedures

• A self-starter, who works independently, and can drive actions to completion
• Strong organizational skills and the ability to work in a dynamic environment
• Able to multitask, meet deadlines and support all supplier quality field activities
• Strong communication skills (both oral and written) + ability to manage up and peer-to-peer
• Bachelor Degree, with preference of Business, Supply Chain, Sciences or Engineering
• A minimum of 2 years customer facing project management, preferably within an engineering or manufacturing or fast paced operations environment
• Working knowledge of and/or education, skills, and experience associated with manufacturing processes, engineering drawings and inspection methods would be an asset
• Capable of performing root cause analysis and identifying solutions to complex problems

Working knowledge of and/or education, skills, and experience associated with manufacturing processes, engineering drawings and inspection methods would be an asset