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Case Manager I

India, Bangalore · Job Posted February 02, 2026
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Job Description

Xometry is seeking a dedicated Case Manager to join our team. If you thrive in a fast-paced environment, love solving supply chain challenges, and have a passion for exceptional customer service, this role is for you! Join our dynamic team and help drive efficiency, quality, and innovation in manufacturing. As a Case Manager, you will be part of a fast-moving team of technical professionals who solve supply chain problems for customized parts.

Job Responsibility

  • Take actions to improve on time delivery, quality, and customer satisfaction
  • Track and monitor the progress of numerous customer orders and partner jobs
  • Provide excellent customer and partner service by building relationships, creating partnerships, and by providing frequent and timely customer interactions on order updates
  • Apply first-hand technical knowledge (or leverage other subject matter experts) on manufacturing design and production to ensure jobs are delivered on time
  • Understand supplier capabilities and execute supplier oversight activities, which include frequent phone assessments, detailed schedule creation, quality reviews, and supplier corrective actions
  • Assess the impact of manufactured part rejections
  • communicate with suppliers and customers to work through problems and resolve cases
  • Manage customer complaints that result in replacements for returned products
  • Report out on status, risk, and efforts to recover troubled orders and jobs
  • Document all case activity in the central database
  • Leverage company technology platforms and comply with the Quality Management System
  • Monitor the integrity of supplier quality metrics
  • Interface with Engineering, Customer Care, Quality, Sales, and Shipping teams to ensure manufacturing processes are capable of customer on-time delivery and satisfaction
  • Effectively communicate with all key stakeholders, including suppliers, customers, and leadership
  • Participate and provide input on initiatives to simplify and automate complex processes
  • Perform all work in compliance with Xometry's quality and safety systems, policies, and procedures

Requirements

  • Prior project management, supply chain, and customer service experience are required
  • A minimum of 3 years of related experience, preferably in manufacturing or operations
  • A Bachelor of Science Degree in Supply Chain, Engineering, or a technical related field is preferred
  • Working knowledge of and/or education, skills, and experience associated with manufacturing processes, engineering drawing requirements, and mechanical and electrical inspection methods
  • Capable of performing root cause analysis and identifying solutions to complex problems
  • A self-starter who can work independently and can drive actions to completion
  • Strong organizational skills and the ability to work in a dynamic environment
  • Able to multitask, meet deadlines, and support all supplier quality field activities
  • Strong communication skills (both oral and written) + ability to manage up and to the side
  • English C1
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