Case Manager - (GPD-TIP) Program

• Perform comprehensive assessments, including biopsychosocial assessments, to identify needs and establish goals
• Establish and maintain an intensive therapeutic relationship with the veteran, family, staff, and community programs/agencies
• Engage veterans and their families in the development, implementation and update of service/care/treatment plans
• and facilitate referrals to appropriate treatment facilities or service providers
• Counsel veterans and/or their families to facilitate achieving service plan goals, developing life skills, and/or sustaining success and wellness
• conducts activities and monitor the service environment to maximize client success and well-being
• Help clients to identify and eliminate housing barriers, identify housing goals, develop skills that increase their ability to live self-sufficiently, and obtain and maintain permanent housing after exiting the GPD-TIP program
• Coordinate and consistently document in accordance with best practices and Council on Accreditation (COA) accreditation standards the clinical case management and psychosocial services
• Conduct community and home visits related to client needs
• Provides follow-up and monitors service delivery and care environments
• Conduct weekly phone calls to clients to monitor progress
• Stay abreast of community resources and procedures for referring clients to appropriate resources
• Acts as an advocate helping veterans and their families with needs and solutions to achieve independent living and reach their highest level of recovery
• Provide crisis prevention, intervention, and supportive counseling, as needed
• Schedule the Veteran Administration inspection with the GPD Liaison of the identified unit for the veteran client and follow up with issues identified at the inspection
• Participate in at least one (1) community outreach event annually
• Complete required check requests associated with veteran housing expenses i.e. rent, utilities, and furniture
• Compile the necessary paperwork associated with the lease agreement for inspected and approved apartment

• Bachelors’ degree with major course work in social work, mental health or other field closely related
• At least three (3) years of experience in general interviewing practices and/or techniques, counseling, social case/service work (including crisis prevention and intervention) or community resource referral
• Knowledge of evidence-based practices, biopsychosocial assessments processes, treatment planning, outcome measurement and quality management
• Experience maintaining accurate and timely case documentation, assessments, and case notes in compliance with agency and funding requirements
• Ability to communicate effectively with a diverse audience
• Experience with Microsoft Office Suite to include MS Word, Excel, Outlook and PowerPoint
• Ability to work flexible schedules, including on-call responsibilities during evenings, weekends, and holidays, as needed to support client crises
• Strong desire to help others in need. Must be self-motivated, compassionate, have a positive attitude and determined to advocate for the rights and needs and vulnerable people in our community

Direct experience working with low income, homeless population, veterans, military families and/or service members strongly preferred