Case Manager - Dutch Bilingual

At Percepta, we bring first-class service across each market we support. As aDutch Bilingual Customer Experience Case Manager inthe United Kingdom,you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. We’re looking for a proactive and customer-focused Case Manager to take ownership of customer and dealer enquiries on behalf of our client. In this role, you’ll manage individual customer cases from start to finish using your strong communication, negotiation, and influencing skills to ensure every issue is fully resolved. You’ll conduct thorough investigations, coordinate effective solutions, and deliver outcomes that drive customer satisfaction, loyalty, and retention.