Case Manager - Customer Resolutions Job at Randstad (Melbourne)

Customer Service Case Manager

At Percepta, we deliver award-winning services for every stage of the automotive...

Location

United States , Houston

Salary:

19.50 USD / Hour

TTEC

Expiration Date

Until further notice

Requirements

High school diploma required
Associate or bachelor’s degree preferred
Two (2) years of experience in a Customer Relations Contact Center or hospitality industry
Experience in a luxury field (hospitality or brand product) is a plus
Knowledge of the automotive industry is a plus
High level of trust and integrity
Strong verbal and written communication skills
Detailed listening skills
Strong customer service, interpersonal, and relationship-building skills
Time management and the ability to prioritize projects and customer needs

Job Responsibility

Provide an exceptional customer experience with a focus on building a relationship of trust and enthusiasm while guiding the customer from their initial contact through case resolution
Act as a resource for all product knowledge and service support
Actively listens to the customer while controlling the interaction to lead the customer in a professional and efficient manner
Act as a liaison between the customer, service support, and dealership by following up to ensure customer satisfaction
Be responsible for handling inbound customer calls in a helpful, courteous, and professional manner, displaying knowledge and concern for their needs
Be responsible for handling emails
Exhibit strong follow-up and organizational skills in both verbal and written communication
Be responsible for resolving customer issues using all available resources, including dealers (i.e., Service Personnel, Subject Matter Experts (SMEs), Leadership, and Field Service Engineers)
Return all email and voice mail messages promptly and follow up with customers and dealers as committed
Be responsible for documenting all customer interactions

What we offer

Health/Dental/Vision/Life Insurance
Flexible Spending Account (FSA) and Health Savings Account (HSA)
401(k) with company match
Vacation/Sick Time and Paid Holidays
Tuition Reimbursement
Employee Assistance Program
Employee Discount Program
Training and Development Programs (Percepta College)
Employee Rewards Program (Perci Perks)

Fulltime

Dispute Resolution Specialist - Case Manager

As a Dispute Resolution Officer, you will act as an impartial investigator, reso...

Location

Australia , Melbourne

Salary:

38.00 - 38.99 AUD / Hour

Randstad

Expiration Date

July 12, 2026

Requirements

Banking or Finance Background: Experience within Retail Banking, Lending/Credit Risk, Hardship, Fraud/Scams, or Financial Call Centers
Exceptional Written Communication: A proven track record of drafting precise, professional email correspondence and structured, formal letters. You can translate complex bank-speak into clear, empathetic, and definitive English
Advanced Customer Service/Call Center Expertise: Comfort managing phone queues, handling complex inbound/outbound calls, and maintaining a calm, authoritative, and professional demeanor during difficult conversations
Investigative Mindset: Strong critical thinking skills with the ability to weigh conflicting evidence objectively and find the truth
Experience in a similar role required

Job Responsibility

Investigate & Analyse: Conduct deep-dive reviews into disputed lending, mortgages, credit products, and sophisticated scam cases
Articulate Complex Decisions: Author high-quality, legally robust, yet accessible final decision letters and formal email correspondence that clearly outline findings to both consumers and bank executives
De-escalate & Mediate: Utilize your advanced phone manner to navigate challenging, emotionally charged conversations with customers, bank representatives, and legal counsel
Uphold Industry Standards: Act as a fair arbiter, ensuring all parties adhere strictly to the Banking Code of Practice and relevant regulatory frameworks

What we offer

Flexibility: Fully office based for 6-8 weeks then 3 days in the office 2 days from home after training

Fulltime

!

Dispute Resolution Case Manager

Are you passionate about driving organisational success through effective change...

Location

United Kingdom , Eastleigh

Salary:

35000.00 GBP / Year

Abri

Expiration Date

Until further notice

Requirements

Excellent communication skills
strong attention to detail
calm, solutions-focused approach
ability to manage own case work
risk-based approach
organizational strengths
investigative skills

Job Responsibility

Responding to casework (formal investigations) from the Housing Ombudsman and other Ombudsmen
conducting fair and impartial review of formal investigations
collating and providing information to the Ombudsman
working closely with Operational Teams
identifying service improvement opportunities
managing own case work from initial enquiry through to submission
completing thorough review using a risk-based approach
identifying steps to put things right for customers

What we offer

Competitive salaries
comprehensive benefits
excellent working environment

Fulltime

Market Manager - Customer Experience

The Market Manager for Vodafone Business is the primary point of contact for IoT...

Location

Spain , Malaga

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Strong interpersonal skills and relationship management
Strong problem-solving skills with the ability to scope, structure, and solve problems with high levels of ambiguity
Strong ownership mindset with the ability to manage multiple stakeholders and competing priorities
Strong understanding of CX measurement methodologies, including NPS, CSAT, CES and VoC use cases
Experience of using of digital analytics and customer feedback tools (Medallia and Engagehub admin/config know-how)
Experience in Microsoft 365 tools (Excel, PowerPoint, SharePoint…)
Should be familiar with agile methodology
Should be driven and be resilient as will be dealing with a large degree of complexity and ambiguity

Job Responsibility

Own the end-to-end relationship with assigned Vodafone markets for Medallia Managed Services, acting as the single point of contact
Own the end to end delivery of stakeholder requested changes and incident resolution on the Medallia platform, from requirement definition through implementation, validation and closure
Plan and run regular market meetings to capture priorities, clarify requirements and align on delivery expectations
Build up a good portfolio of contacts to support market and Group led initiatives
Enhance our workflows, technical and non-technical
Support the development of new approaches and methodologies for customer experience measurement e.g. text mining and analytics, sentiment analysis, and AI
Drive a ‘customer first approach’ across the organization by sharing of best practice and acting as subject matter expert. Provide guidance on CX measurement best practices, including NPS, CSAT, CES, VoC frameworks and inner/outer loop execution
Design and execute customer surveys to obtain direct customer feedback

Case Manager - Life New Business

Location

United States , Sioux Falls, South Dakota; West Des Moines, Iowa

Salary:

37650.00 - 70595.00 USD / Year

Sammons Financial Group

Expiration Date

Until further notice

Requirements

Bachelor's Degree Preferred
1-3 years' experience in a related field Preferred
Customer centric mindset
Strong communication skills, both verbal and written
Superior ability to listen and be responsive to customers
ability to relay difficult decisions while showing empathy
Strong sense of urgency
Excellent decision making skills with the ability to solve problems innovatively
Ability to work independently and also effectively work with diverse personalities
Strong organizational skills and attention to detail

Job Responsibility

Provide professional, accurate and timely service to agents, distribution partners and internal and external customers, with a focus on efficient and effective end to end processes
Work with, navigate within and understand complex computer systems while maintaining high quality work
application review
case management
quality assurance
inbound and outbound call support/guidance
Use superior language skills to provide high quality customer service via telephone (inbound and outbound), email or written communication
conduct communication in a professional, pleasant and helpful manner
perceive, distinguish and empathize with emotions of customers
Process a variety of tasks, high volumes of work and inbound phone calls in a fast paced, time-sensitive environment

What we offer

Comprehensive health coverage for you and your family, including Medical, Dental, Vision, HSA & FSA options, and term life insurance
Competitive compensation with a performance-based incentive program tied to clear goals and individual and/or company success
100% company-funded Employee Stock Ownership Plan (ESOP), plus automatic enrollment in our 401(k)
Work–life balance that means something
Friday afternoons off year-round, generous paid time off, and paid holidays
Paid development time, tuition reimbursement, and professional development opportunities across industry, individual, and leadership programs
Volunteer time off, and our company nonprofit matching gift program, supporting the causes that matter most to you

Fulltime

Manager, Customer Master Platform

Trimble is looking for a visionary leader to lead the design and execution of ou...

Location

United States , Westminster

Salary:

122500.00 - 168400.00 USD / Year

Trimble Inc.

Expiration Date

Until further notice

Requirements

7+ years of experience in building enterprise systems, data platforms, and master data initiatives
Hands-on experience with at least one enterprise MDM platform (e.g., Informatica MDM, Reltio, Semarchy, etc.)
Strong understanding of: Customer domain modeling
Match & merge strategies (deterministic + probabilistic)
Survivorship rules
Cross-reference & identity resolution patterns
Account hierarchy management
Stewardship workflows
API-first architecture thinking & Event-driven integration (CDC, streaming, pub/sub)
Translating enterprise data standards into executable platform rules

Job Responsibility

Design and implement Trimble’s enterprise Customer & Account data model within the MDM platform
Configure and optimize match, merge, and survivorship logic
Maintain entity resolution frameworks (deterministic and probabilistic matching)
Implement and maintain customer hierarchy structures (legal, commercial, operational)
Ensure scalable architecture to support global growth and increasing data volumes
Lead configuration and implementation of enterprise MDM tooling (e.g., Tamr, Informatica, Reltio, Semarchy, SAP MDG, or similar)
Ensure high availability, performance, and system reliability
Architect and manage integration between Customer Master and enterprise systems both upstream and downstream (CRM, ERP, Data Warehouse, IAM, etc.,)
Design API-first and event-driven integration patterns
Own the end-to-end technical delivery of the Customer Master platform

What we offer

Medical
Dental
Vision
Life
Disability
Time off plans
Retirement plans
Tax savings plans for health, dependent care and commuter expenses
Paid Parental Leave
Employee Stock Purchase Plan

Fulltime

Customer Resolutions Executive

Role focused on handling customer complaints and finding resolutions in a fibre ...

Location

United Kingdom , Abingdon

Salary:

27000.00 - 30000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Experience working with the general public to handle complaints or find resolutions
Willingness to learn and build relationships
Positive attitude to achieve a good result
Strong relationship-building skills
Ability to collaborate with build and engineering teams

Job Responsibility

Take full ownership of customer resolutions
Take deep dive into resolutions
Case management rather than call answering
Work closely with others to find effective resolutions
Collaborate with build and engineering teams
Gather information needed to reach successful outcomes
See resolutions through from end to end
Make decisions to ensure first class customer satisfaction
Become expert in resolving queries and understanding fibre broadband network build and maintenance

What we offer

Bonus of up to £320 per month
Generous employer pension with up to 8% matched contribution
Income protection & life assurance
25 days holiday plus bank holidays
Holiday purchase scheme
Yay Days
Birthday off
Health cash plan
24/7 remote GP access
Employee Assistance Programme including counselling & legal advice

Fulltime

Case Manager New Business - Annuity

Location

United States , West Des Moines

Salary:

42357.00 - 70595.00 USD / Year

Sammons Financial Group

Expiration Date

Until further notice

Requirements

Bachelor's Degree Preferred
1-3 years' experience in a related field Preferred
Customer centric mindset
Strong communication skills, both verbal and written
Superior ability to listen and be responsive to customers
ability to relay difficult decisions while showing empathy
Strong sense of urgency
Excellent decision making skills with the ability to solve problems innovatively to find “win-win” solutions
Ability to work independently and also effectively work with diverse personalities
Strong organizational skills and attention to detail

Job Responsibility

Provide professional, accurate and timely service to agents, distribution partners and internal and external customers, with a focus on efficient and effective end to end processes
Work with, navigate within and understand complex computer systems while maintaining high quality work
application review
case management
quality assurance
inbound and outbound call support/guidance
Use superior language skills to provide high quality customer service via telephone (inbound and outbound), email or written communication
Process a variety of tasks, high volumes of work and inbound phone calls in a fast paced, time-sensitive environment
Process applications and corresponding paperwork
document any outstanding requirements

What we offer

Health
Dental
Vision
Company Paid Retirement
PTO
Holiday Pay
Employee Stock Ownership Plan (ESOP) is a 100% company-funded retirement plan
Friday afternoons off all year long
competitive PTO
generous number of paid holidays

Fulltime

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Case Manager - Customer Resolutions

Job Description

Job Responsibility

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