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We are hiring a Case Manager, Business Operations to support our rapid customer growth. Do you thrive on working on the edge? Do you want to transform an industry? This job is for you if your true strength is the ability to prioritize and communicate effectively to get you through even the most demanding of situations. As a Case Manager, Business Operations you will be part of a fast-moving team of technical professionals who solve supply chain problems for customized parts.
Job Responsibility:
Document all case activity in central database
Leverage company technology platforms and comply with the Quality Management System
Monitor the integrity of supplier quality metrics
Interface with Engineering, Customer Care, Quality, Sales, and Shipping teams to ensure manufacturing processes are capable of customer on-time delivery and satisfaction
Effectively communicate with all key stakeholders, including suppliers, customers, and leadership
Participate and provide input on initiatives to simplify and automate complex processes
Perform all work in compliance with Xometry's quality and safety systems, policies and procedures
Requirements:
Prior project management, supply chain, and customer service experience required
A minimum of 3 years of related experience, preferably in manufacturing or operations
Bachelor's of Science Degree in Supply Chain, Engineering, or Technical related field is preferred
Working knowledge of and/or education, skills, and experience associated with manufacturing processes, engineering drawings requirements, mechanical and electrical inspection methods
Capable of performing root cause analysis and identifying solutions to complex problems
A self-starter who can work independently, and can drive actions to completion
Strong organizational skills and the ability to work in a dynamic environment
Able to multitask, meet deadlines and support all supplier quality field activities
Strong communication skills (both oral and written) + ability to manage up and to the side
What we offer:
401(k) match
medical, dental and vision insurance
life and disability insurance
generous paid time off including vacation, sick leave, floating and fixed holidays, maternity and bonding leave