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Case Manager, Business Operations

United States, North Bethesda 52000.00 - 89000.00 USD / Year · Job Posted February 17, 2026
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Job Description

Xometry is a fast growing digital technology company that is disrupting the manufacturing industry. We are hiring Case Managers at all levels to support our rapid customer growth. As a Case Manager, you will be part of a fast moving team of technical professionals who solve supply chain problems for customized parts.

Job Responsibility

  • Document all case activity in central database
  • Leverage company technology platforms and comply with the Quality Management System
  • Monitor the integrity of supplier quality metrics
  • Interface with Engineering, Customer Care, Quality, Sales, and Shipping teams to ensure manufacturing processes are capable of customer on-time delivery and satisfaction
  • Effectively communicate with all key stakeholders, including suppliers, customers, and leadership
  • Participate and provide input on initiatives to simplify and automate complex processes
  • Perform all work in compliance with Xometry's quality and safety systems, policies and procedures

Requirements

  • Prior project management, supply chain, and customer service experience required
  • A minimum of 3 years of related experience, preferably in manufacturing or operations
  • Bachelor of Science Degree in Supply Chain, Engineering, or Technical related field is preferred
  • Working knowledge of and/or education, skills, and experience associated with manufacturing processes, engineering drawings requirements, mechanical and electrical inspection methods
  • Capable of performing root cause analysis and identifying solutions to complex problems
  • A self-starter, who can work independently, and can drive actions to completion
  • Strong organizational skills and the ability to work in a dynamic environment
  • Able to multitask, meet deadlines and support all supplier quality field activities
  • Strong communication skills (both oral and written) + ability to manage up and to the side

What we offer

  • 401(k) match
  • medical, dental and vision insurance
  • life and disability insurance
  • generous paid time off including vacation, sick leave, floating and fixed holidays, maternity and bonding leave
  • EAP, other wellbeing resources

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