Case Manager Absenteeism Job at ASML (Veldhoven)

Service Resolution Manager

As a Service Resolution Manager, you are accountable for translating operational...

Location

United Kingdom , London

Salary:

Not provided

Tripadvisor

Expiration Date

Until further notice

Requirements

5+ years’ experience in operations management within a contact centre, customer support, or similar service environment
Proven People-Manager with 5+ years experience, managing both regional and global teams
UK Based working Hybrid
Proven track record managing both onshore and offshore/outsourced teams against SLAs and performance targets
Demonstrated experience using operational data and reporting to drive decisions, forecast needs, and build business cases
Experience working closely with Workforce Management, Training, Quality, and Vendor Management functions
Hands-on experience leading change initiatives and improving processes in a fast-paced, dynamic environment
Strong people management experience, including coaching, performance management, and team development

Job Responsibility

Operational leadership and strategy
Support long-term operational planning and help influence strategy to meet company goals
Translate strategy into clear execution plans and targets for onshore and offshore teams
Track performance against goals and adjust operational priorities as needed to address challenges and emerging trends, ensuring accountability for KPI delivery and regular reporting on a weekly, monthly, and quarterly basis
Day-to-day operations management
Manage service delivery in real time, keeping a constant eye on service levels, backlogs, and productivity
Identify operational risks, trends, and opportunities, and implement actions to protect and improve performance
Oversee operational systems, processes, and infrastructure, proactively seeking opportunities for optimisation
Quality, customer outcomes, and coaching
Ensure a strong quality focus so customer interactions consistently meet or exceed expectations

What we offer

Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses
'Work your way' with flexibility to suit your lifestyle. Tripadvisor Group takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you’d like or as required by your team
Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work
Donation matching. Give back? Give more! We match qualifying charitable donations annually
Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs
Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you
Travel perks. We believe that travel is employee development, so we provide discounts and more
Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges
Health benefits. We offer great coverage and competitive premiums
Generous referral scheme. Help us grow and be rewarded with generous awards for referring successful candidates

Attendance SPOC - C Crew Schedule

At Ford, you’ll work on ideas that matter, alongside passionate people who want ...

Location

United States , Chicago

Salary:

63480.00 - 106680.00 USD / Year

Ford Motor Company

Expiration Date

Until further notice

Requirements

Bachelor's degree in Human Resources, Business Administration, Legal Studies, or related field required
Equivalent combination of education and relevant work experience may be considered
Attention to Detail and Accuracy
Compliance and Regulatory Knowledge
Data Analysis and Reporting
FMLA and Leave Administration
HRIS and Timekeeping Systems
Interpersonal Communication
Microsoft Excel (Advanced)
Policy Interpretation and Application

Job Responsibility

Ensure accurate and compliant administration of FMLA, MLOA, bereavement, and other leaves of absence in accordance with National Agreement, company policy, local contractual agreements, and applicable regulations
Serve as Subject Matter Expert (SME) for line management on NAP policies, FMLA regulations, and attendance program interpretation
Conduct and document corrective action discussions for chargeable absences, notification failures, and tardiness in partnership with supervisors
Accurately document outcomes of corrective action hearings and disciplinary processes
Monitor and follow up with line management to resolve open NAP, tardiness, and leave-related issues
Audit and correct Time Worked/Off System (TWOS) coding for attendance and tardiness
Maintain all required documentation related to FMLA administration and ensure compliance with recordkeeping requirements
Assist in the 5-day quit process for job abandonment cases
Act as primary point of contact for employees regarding FMLA inquiries, leave status communications, and return-to-work coordination
Coordinate with local medical department to ensure smooth processing of medical leaves and fitness-for-duty evaluations

What we offer

Immediate medical, dental, vision and prescription drug coverage
Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up childcare and more
Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
Vehicle discount program for employees and family members and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
Paid time off and the option to purchase additional vacation time

Fulltime

Staff Employee Officer (Spanish and English)

As a Staff Employee Officer at Randstad GCC, you play a crucial role in keeping ...

Location

Hungary , Budapest

Salary:

Not provided

Randstad

Expiration Date

July 31, 2026

Requirements

Available for a minimum of 40 hours/week
Experience in a customer contact function is a plus
Fluency in Spanish and English is a must
Knowledge of Portuguese or Polish is considered an extra bonus
Clear and concrete communication, capable of stating a talent's rights and obligations
Ability to actively switch communication styles to get the maximum out of your conversations, as every talent and case requires a different approach
Empathy
Tact and Discretion
Motivation

Job Responsibility

Managing your own caseload during the first six weeks of talent absence
Taking on administrative tasks related to the decisions of the UWV (Employee Insurance Agency)
Checking invoices
Ensuring accurate recording of your conversations and case notes
Advising and guiding managers and talents through the absenteeism process during the first six weeks of absence
Calling talents when they are sick, thinking along with them, and asking probing questions
Informing and advising on recovery
Signaling frequent absenteeism and providing advice when short-term absenteeism will transition to long-term absenteeism

What we offer

Competitive salary
Variable pay for performance
Option to take part in Randstad's success through our employee Share Purchase Plan
Growth and development opportunities in a fast changing global environment
An environment that promotes work life balance: flexibility with intentionality

Fulltime

Assistant Restaurant Manager

Four Seasons is powered by our people. We are a collective of individuals who cr...

Location

United States of America , Vail

Salary:

77250.00 USD / Year

Four Seasons

Expiration Date

Until further notice

Requirements

Two + year's experience years of previous experience as a supervisory or assistant manager position in Food and Beverage
Requires the ability to operate computer equipment and knowledge of Open Table and Microsoft applications
Previous experience with MICROS or other POS systems required
Strong interpersonal and relationship-building skills to work with cross-functional teams
Elevated Leadership skills and cross-cultural sensitivity, and customer service orientation
Guest centricity and understanding the importance of guest's preferences
Fluency in English is required for this location and this job requires applicants to have current work authorization in the in the United States

Job Responsibility

Be present at all times of high occupancy to ensure that professional, courteous and efficient guest service is offered, following the standards and sequence of service
Establish and maintain adequate equipment and product par stock
Handle guest service enhancements and glitch resolution in case of guest complaints or negative comments and ensure full closure of this, to the guest's satisfaction
Staying current with F&B offerings and collaborating with GM on VIP experiences, enhancements, and pop-ups
Perform pre-shifts to ensure that each employee has a professional personal appearance, as well as a professional, warm and sincere posture
Responsible for staff communication, training, coaching, documenting any training, disciplinary records and/or absenteeism and periodically evaluating performance
They will manage all daily activities as well as assist in development and planning for future events in the outlet

What we offer

$2k Signing Bonus - $500 on first paycheck, $500 after 60 days and $1k after 90 days
Winter Season Lifestyle Benefit
Merchant Pass Available
401k participation with company matching program
Competitive Benefits: Medical, Dental and Life Insurance
Discounted travel with discounted F&B and Spa Services at Four Seasons Hotels and Resorts Worldwide
Be yourself and become a member of a work family that cares about you and invests in your development
Elevate your craft here and abroad
Employee engagement at all levels
where your thoughts and ideas are not only heard but actioned

Fulltime

Material Handler IV - Boiler Room (6th Shift: 8pm -8am)

This is where your work makes a difference. At Baxter, we believe every person—r...

Location

United States , Marion

Salary:

23.40 USD / Hour

Baxter

Expiration Date

Until further notice

Requirements

High School Diploma, GED or equivalent
Must have basic English written and oral communication skills adequate to communicate with other team members
Understand verbal and written safety and quality instructions and read and comprehend written work instructions including words and drawings
Operate a loader, bulldozer, bobcat and John Deere 624H
Must be able to perform basic mathematics
Ability to work rotating shifts
Ability to climb ladders and stairs
Work at heights with adverse conditions during operations when participating in fire and emergency activities
Ability to enter and work in confined space
Ability to lift 50 pounds

Job Responsibility

Responsible for collaborating with the Plant Superintendent or Supervisor and Boiler Operator in ensure accurate operation and maintenance of the fuel handling systems, in accordance with plant procedures, guidelines, and rules. This work includes driving the loaders, knowledge and maintenance of entire conveyor belt and fuel systems – including fuel storage buildings and truck dump systems
Responsible for working with the Plant Superintendent or Supervisor to ensure that preventative and predictive maintenance program is established for fuel handling equipment including the loader
Responsible for cleaning areas assigned by the Plant Superintendent or Supervisor
Responsible for knowing the operation and pile management of the entire fuel handling system, fuel uploading and loading operation along with working with the Boiler Operator and knowing and taking the corrective action to ensure a dependable supply of fuel at all times, by operating a John Deere 624H
Responsible for knowing the operation of the fuel handling inventory tracking, weighing, and control system
Responsible for operation of the loader, bulldozer and bobcat as needed for fuel yard operations, plant operations and maintenance activities
Perform necessary tasks for the removal of ash
Required to work a varied schedule including week-ends and overtime and to be on call as needed, as deemed necessary by Supervisor
Required to provide relief and support in other job classifications including but not limited to Maintenance or Operations
Responsible for performing assigned maintenance tasks as directed by the Unit Supervisor or Production Support Supervisor

What we offer

Medical, Dental and Vision coverage
160 hours of Paid Time Off and Paid Holidays
401K match
Employee Stock Purchase Program
Paid Parental Leave
Tuition Reimbursement
insurance coverage for basic life, accident, short-term and long-term disability
business travel accident insurance
Flexible Spending Accounts
educational assistance programs

Fulltime

Service Resolution Manager

As a Service Resolution Manager, you are accountable for translating operational...

Location

United Kingdom , London

Salary:

Not provided

Tripadvisor

Expiration Date

Until further notice

Requirements

5+ years’ experience in operations management within a contact centre, customer support, or similar service environment
Proven People-Manager with 5+ years experience, managing both regional and global teams
UK Based working Hybrid
Proven track record managing both onshore and offshore/outsourced teams against SLAs and performance targets
Demonstrated experience using operational data and reporting to drive decisions, forecast needs, and build business cases
Experience working closely with Workforce Management, Training, Quality, and Vendor Management functions
Hands-on experience leading change initiatives and improving processes in a fast-paced, dynamic environment
Strong people management experience, including coaching, performance management, and team development
Customer-focused
Operationally strong

Job Responsibility

Support long-term operational planning and help influence strategy to meet company goals
Translate strategy into clear execution plans and targets for onshore and offshore teams
Track performance against goals and adjust operational priorities as needed to address challenges and emerging trends, ensuring accountability for KPI delivery and regular reporting on a weekly, monthly, and quarterly basis
Manage service delivery in real time, keeping a constant eye on service levels, backlogs, and productivity
Identify operational risks, trends, and opportunities, and implement actions to protect and improve performance
Oversee operational systems, processes, and infrastructure, proactively seeking opportunities for optimisation
Ensure a strong quality focus so customer interactions consistently meet or exceed expectations
Use insights from quality outcomes to identify coaching needs, support performance improvement, and celebrate examples
Partner with Training and Quality to embed best practices and address service gaps
Enforce relevant regulatory, safety, and internal policy standards across all operational sites

What we offer

Competitive compensation packages including base salary and annual bonuses
Work your way with flexibility to suit your lifestyle
Flexible schedule
Donation matching
Tuition assistance
Lifestyle benefit
Travel perks
Employee assistance program
Health benefits
Generous referral scheme

Fulltime

Material Handler IV - Boiler Room

This is where your work makes a difference. At Baxter, we believe every person—r...

Location

United States , Marion

Salary:

Not provided

Baxter

Expiration Date

Until further notice

Requirements

High School Diploma, GED or equivalent
Must have basic English written and oral communication skills adequate to communicate with other team members
Understand verbal and written safety and quality instructions and read and comprehend written work instructions including words and drawings
Operate a loader, bulldozer, bobcat and John Deere 624H
Must be able to perform basic mathematics
Ability to work rotating shifts
Ability to climb ladders and stairs
Work at heights with adverse conditions during operations when participating in fire and emergency activities
Ability to enter and work in confined space
Ability to lift 50 pounds

Job Responsibility

Responsible for collaborating with the Plant Superintendent or Supervisor and Boiler Operator in ensure accurate operation and maintenance of the fuel handling systems, in accordance with plant procedures, guidelines, and rules. This work includes driving the loaders, knowledge and maintenance of entire conveyor belt and fuel systems – including fuel storage buildings and truck dump systems
Responsible for working with the Plant Superintendent or Supervisor to ensure that preventative and predictive maintenance program is established for fuel handling equipment including the loader
Responsible for cleaning areas assigned by the Plant Superintendent or Supervisor
Responsible for knowing the operation and pile management of the entire fuel handling system, fuel uploading and loading operation along with working with the Boiler Operator and knowing and taking the corrective action to ensure a dependable supply of fuel at all times, by operating a John Deere 624H
Responsible for knowing the operation of the fuel handling inventory tracking, weighing, and control system
Responsible for operation of the loader, bulldozer and bobcat as needed for fuel yard operations, plant operations and maintenance activities. Perform necessary tasks for the removal of ash. Required to work a varied schedule including week-ends and overtime and to be on call as needed, as deemed necessary by Supervisor
Required to provide relief and support in other job classifications including but not limited to Maintenance or Operations
Responsible for performing assigned maintenance tasks as directed by the Unit Supervisor or Production Support Supervisor
Responsible for operating the fuel handling inventory tracking, weighing, and control system as directed by the Boiler Operator
Coordinates with the Plant Superintendent or Supervisor to schedule delivery of fuel to maintain an adequate inventory of fuel for plant operation

What we offer

Medical, Dental and Vision coverage
160 hours of Paid Time Off and Paid Holidays
401K match
Employee Stock Purchase Program
Paid Parental Leave
Tuition Reimbursement
insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
Flexible Spending Accounts
educational assistance programs
commuting benefits

Fulltime

Senior HR Business Partner

Peabody is a leading global coal producer, providing essential products for the ...

Location

Australia , Brisbane

Salary:

Not provided

Peabody Energy

Expiration Date

Until further notice

Requirements

A tertiary qualification in Human Resources, Industrial Relations, Psychology, Business Management or a related discipline
Proven experience providing onsite HR, employee relations and industrial relations support
Demonstrated capability in enterprise agreement interpretation and employee case management
Experience in coal mining, resources or a heavy industrial environment (highly regarded)
Strong communication, negotiation and influencing skills
The ability to operate effectively under pressure and manage ambiguity
High levels of integrity, discretion and professionalism

Job Responsibility

Provide high-quality, timely and practical HR, ER and IR advice to leaders on performance management, conduct, investigations, discipline and termination matters
Act as a trusted advisor on the interpretation and application of enterprise agreements, awards, legislation and internal policies
Lead and support consultation, grievance and dispute resolution processes to achieve fair and sustainable outcomes
Coach and support leaders through complex and sensitive people matters, ensuring procedural fairness and defensible decision-making
Support constructive industrial relations, including preparation for and participation in union meetings and enterprise agreement activities
Prepare documentation, evidence and briefs for external proceedings including Fair Work Commission matters, with guidance from the IR Manager as required
Monitor legislative changes and support HR and ER compliance across policies, procedures and practices
Partner with operational leaders on attendance, absenteeism and fitness for work management, using workforce data to advise on interventions
Support workforce planning, recruitment and selection activities including screening, interviews, offers and onboarding
Provide coaching and capability uplift to leaders on people leadership, ER/IR obligations and policy application

What we offer

Be part of a globally respected organisation with a strong Australian footprint
Work in a senior, influential role partnering directly with operational leaders
Exposure to complex ER/IR matters in a dynamic, operational environment
Supportive HR leadership and a collaborative HR team culture
Brisbane-based role with meaningful site engagement

Fulltime

Select Country

Case Manager Absenteeism

Job Description

Job Responsibility

Requirements

Nice to have

Looking for more opportunities?