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Community Care Case Manager's use a collaborative process of assessment, planning, facilitation, care coordination, evaluation, and advocacy for options and services to meet an individual's and family's comprehensive health needs through communication and available resources to promote quality, cost effective outcomes. Join our Community Care team as an industry leader in serving our members by utilizing best-in-class operating and clinical models.
Job Responsibility:
Facilitate the delivery of appropriate benefits and/or healthcare information
Develops, implements, and supports Health Strategies
Acts as a liaison with member/client/family, employer, provider(s), insurance companies, and healthcare personnel
Implements and coordinates all case management activities relating to catastrophic cases and chronically ill members/clients
Interacts with members/clients telephonically or in person
Assesses and analyzes injured, acute, or chronically ill members/clients medical and/or vocational status
Prepares all required documentation of case work activities
Interacts and consults with internal multidisciplinary team
May make outreach to treating physician or specialists concerning course of care and treatment
Provides educational and prevention information for best medical outcomes
Applies all laws and regulations that apply to the provision of rehabilitation services
Conducts an evaluation of members/clients' needs and benefit plan eligibility
Utilizes case management processes in compliance with regulatory and company policies
Facilitates appropriate condition management
Develops a proactive course of action to address issues
Active and unrestricted Pennsylvania Registered Nurse License
Willing to travel 55-75% within designated areas (WellSpan Health System – Good Samaritan Hospital)
3+ years of clinical practical experience preference: (diabetes, CHF, CKD, post-acute care, hospice, palliative care, cardiac)
2+ years of case management, discharge planning, and/or home health care coordination experience
Associate's Degree in Nursing or Nursing Diploma (REQUIRED)
Bachelor's Degree in Nursing (PREFERRED)
Nice to have:
Excellent analytical and problem-solving skills
Effective communications, organizational, and interpersonal skills
Ability to work independently (may require working from home)
Proficiency with standard corporate software applications, including MS Word, Excel, Outlook and PowerPoint, as well as some special proprietary applications
Efficient and effective computer skills including navigating multiple systems and keyboarding
Certified Case Manager
National professional certification (CRC, CDMS, CRRN, COHN, or CCM)
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