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Case Management Project Officer

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Buckinghamshire Council

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Location:
United Kingdom , Aylesbury

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Category:
Office Administration

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Contract Type:
Not provided

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Salary:

38753.00 - 40615.00 GBP / Year
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Job offer has expired

Job Description:

We’re looking for a highly skilled Case Management Project Officer to join our team and play a key role in ensuring the Council meets its statutory and regulatory obligations around data handling, information requests, and complaint management. This is an exciting opportunity to make a meaningful contribution to an essential, high‑profile area of the Council’s work. You’ll influence improvements across the organisation and help shape how we manage information and respond to our residents. If you enjoy solving complex problems, influencing change, and working collaboratively to deliver better outcomes, we’d love to hear from you.

Job Responsibility:

  • Provide expert technical advice
  • analyse issues and help drive improvements in our case management system
  • support service areas to adopt best practice and make the best use of the tools and processes available
  • work closely with colleagues across the organisation, supporting process improvements and helping to deliver a high performing, sustainable service
  • Delivering and supporting the development of our case management solution
  • Planning and conducting tests, audits, assessments, reporting and evaluations
  • Analysing complex information to develop practical, meaningful recommendations
  • Providing accurate, authoritative technical advice to colleagues and stakeholders
  • Leading small specialist projects and contributing to larger programmes of work
  • Monitoring service standards and providing performance information, including oversight of contractor and supplier delivery
  • Supporting policy, procedure and system development within the information governance and complaints environment

Requirements:

  • Strong, hands-on experience of using, supporting, or improving a case management system (e.g. system configuration, testing, user support, workflow design, reporting, or process optimisation)
  • Experience of working within complaints, freedom of information, data protection, or a similar technical or regulatory field
  • Confident communicator who can influence, explain and present information clearly to different audiences
  • Organised and proactive, with the ability to work to deadlines, balance priorities and plan ahead
  • Analytical, inquisitive and able to identify both problems and opportunities
  • Comfortable working collaboratively and building strong professional relationships with stakeholders
  • Familiar with the work of the Information Commissioner's Officer and the Local Government and Social Care Ombudsman

Nice to have:

Knowledge and/or experience of Local Government

What we offer:
  • Fair and inclusive culture
  • health and well-being initiatives including an Employee Assistance Programme, Mental Health First Aiders and mindfulness workshops
  • a unified voice through our Employee Representative Group
  • ongoing support, and the opportunity to develop and progress in your career
  • opportunities to take part in fun activities such as fundraising and social events
  • Discounts on various Cafés, restaurants, shops
  • auto enrolment onto our generous Pension Scheme
  • opportunity to gain membership to Costco
  • discounted gym memberships
  • travel discounts with Arriva

Additional Information:

Job Posted:
April 23, 2026

Expiration:
April 30, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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