Case Management Officer, Randstad

Case Management Officer

Randstad

Location:
Australia, Surry Hills

Category:
Public Sector

Contract Type:
Employment contract

Salary:

60.26 AUD / Hour

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Job Description:

This is an opportunity to work for the Australian Government, one of the largest and most inclusive employers in Australia. The role of APS6 Case Management Officer involves managing complex cases, engaging with stakeholders, conducting detailed analyses, and contributing to team objectives within a policy-driven environment.

Job Responsibility:

Manage a portfolio of complex and sensitive matters, ensuring timely and efficient handling
Apply critical thinking to assess and respond to changing priorities and tribunal deadlines
Provide high-level written and verbal communication, including preparation of executive briefs
Partner with internal and external stakeholders to resolve issues and support service delivery
Conduct detailed analysis to support informed decision-making in case management
Engage in issues management and problem-solving in complex, high-pressure environments
Collaborate effectively with colleagues and contribute to the team’s performance objectives

Requirements:

Demonstrated experience in case management and decision-making under tight deadlines
Excellent stakeholder engagement and the ability to build strong working relationships
Strong analytical and problem-solving skills
High-level communication skills, particularly in writing for executive and senior audiences
Ability to work autonomously and within a team to deliver outcomes under pressure
Strong organisational skills and the ability to manage competing priorities

Nice to have:

Awareness or understanding of the National Disability Insurance Scheme (NDIS)
Knowledge of disability and/or experience working with people with disabilities
Familiarity with administrative law proceedings or tribunal processes

What we offer:

Work as part of a collaborative and purpose-driven government team
Build valuable experience in a policy and client-facing environment
Enjoy work-life balance with flexible arrangements

Additional Information:

Job Posted:
June 04, 2025

Expiration:
June 25, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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