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Case Management Director

United States, Lakeland · Job Posted February 04, 2026
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Job Description

As the Director of Case Management at Encompass Health, you have the unique opportunity to lead a team and make a profound impact on the lives of individuals within your local community. This role combines fulfilling career opportunities close to home with the chance to make a meaningful difference in the well-being of those around you. Join us in this journey of care, compassion, and leadership as we work together to make a difference where it matters most, serving as a key member of our leadership team overseeing the day-to-day operations and management of our Case Management department.

Job Responsibility

  • Assume responsibility for the day-to-day operations and human resource management of the Case Management department
  • Oversee the interdisciplinary plan of care and the discharge planning process to ensure the effectiveness and appropriateness of services with a central focus on census management, patient care outcomes, and key care indicators
  • Act as a patient and family advocate, ensuring that services are delivered to meet the needs of patients and their families
  • Provide guidance and support to Case Managers and other staff, including training on managing caseloads and interpreting regulations, policies, operational procedures, and objectives
  • Review operations to ensure a high level of quality consistent with organizational standards
  • Build relationships with insurance companies, self-insured employers, case management firms, and other healthcare networks
  • Celebrate the accomplishments and successes of our dedicated employees along the way

Requirements

  • Current CCM® or ACMTM certification is preferred
  • Must be qualified to independently complete an assessment within the scope of practice of his/her discipline
  • If licensure is required for the discipline within the hospital's state, individual must hold an active license
  • For Nursing, must possess bachelor's degree in nursing (BSN) with RN licensure
  • For other eligible health care professionals, must possess a minimum of a bachelor's degree
  • a graduate degree is preferred
  • Three years of hospital-based Case Management experience, including Utilization Review and Discharge Planning experience
  • May be required to work weekdays and/or weekends, evenings and/or night shifts
  • May be required to work on religious and/or legal holidays on scheduled days/shifts

What we offer

  • Affordable medical, dental, and vision plans for both full-time and part-time employees and their families
  • Generous paid time off that accrues over time
  • Opportunities for tuition reimbursement and continuing education
  • Company-matching 401(k) and employee stock purchase plans
  • Flexible spending and health savings accounts
  • A vibrant community of individuals passionate about the work they do

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