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Case Management Assistant

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Advocate Health Care

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Location:
United States

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Category:
Health and Beauty

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Contract Type:
Not provided

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Salary:

20.40 - 30.60 USD / Hour
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Job Description:

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Job Responsibility:

  • Coordination of "Important Message from Medicare" (IM) correspondence
  • Obtains signatures from Medicare Beneficiaries or their emergency contact within 48 hours prior to discharge
  • Mails out appropriate letters to emergency contacts
  • Monitors all department voicemail lines and follows up appropriately
  • Delivers the IM letter/Code 44 letter to the Medicare Beneficiary or their emergency contact within 48 hours prior to discharge
  • Documents all activities related to the IM/Code 44 in Care Connection
  • Provides clerical support to the Care Managers and Social Work Staff during the appeals process for a Medicare Beneficiary
  • Coordination of discharge planning
  • Provides required documents to vendors in a timely manner
  • Assists with facility bed availability and updates the Care Manager or Social Worker of status of facility as needed
  • Identifies contracted vendors for discharge relating to home health care, nursing home placements, durable medical equipment, LTACHs, Hospice etc.
  • Compilation of department statistics as requested
  • Updates hospital systems related to discharge
  • Provides reports as needed
  • Provide Clerical support to the department
  • Order supplies for the department
  • Take meeting minutes for departmental as well as ad hoc meetings when requested

Requirements:

  • H.S. diploma or equivalent
  • 2-3 years clerical experience in a health care setting
  • Ability to use Microsoft Office
  • Ability to handle difficult calls and maintain professional conduct
  • Good communication skills
  • Prolonged sitting and data entry
  • Positive interpersonal skills
  • Effective communication skills
  • Able to work under deadlines and in fast-paced environment
  • Able to prioritize independently and respond to multiple, simultaneous requests
  • Able to maintain patient privacy and confidentiality
What we offer:
  • Paid Time Off programs
  • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
  • Flexible Spending Accounts for eligible health care and dependent care expenses
  • Family benefits such as adoption assistance and paid parental leave
  • Defined contribution retirement plans with employer match and other financial wellness programs
  • Educational Assistance Program

Additional Information:

Job Posted:
February 14, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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