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Case Handler

winngroup.co.uk Logo

Winn Group

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Location:
United Kingdom

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

24502.00 GBP / Year
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Job Description:

Case Handler to join the On Hire team at Winn Group, a leading North East business providing nationwide accident management and rehabilitation services for victims of non-fault accidents.

Job Responsibility:

  • Process the repair and/or hire of vehicles for clients who have been involved in a road traffic accident
  • Take instructions from clients to arrange a suitable booking in date for repairs and hire
  • Arrange urgent recovery of vehicles and safe storage
  • Manage your own caseload
  • Manage a caseload and keep up to date on tasks by prioritising urgent instructions
  • Review defendant evidence to provide rebuttal responses to support the recovery of credit hire charges
  • Assess clients’ needs for hire vehicles
  • Liaise with body shops to agree standard rates and make repair arrangements
  • Being articulate, having strong communication skills and maintaining professional relationships with internal colleagues, external clients, and third parties

Requirements:

  • Customer Service experience
  • Ability to work towards shared goals and objectives
  • Good independent and team working skills
  • Strong attention to detail and accuracy
  • IT literate

Nice to have:

  • Managing own caseload
  • Target-driven/experience working to KPIs
What we offer:
  • Performance related bonus
  • 25 days holiday plus bank holidays
  • Additional birthday holiday
  • Options to buy or sell holidays
  • Funded learning initiatives
  • SQE Apprenticeships
  • Training Contracts
  • Flexible working hours
  • On-site parking
  • Corporate Metro Scheme
  • Bike to Work Scheme
  • Virtual GP
  • Bereavement Support
  • Discounted Health Checks
  • Annual Flu Jab
  • Free Eye Tests
  • Christmas party
  • Annual Awards Night
  • Various fundraising and social events

Additional Information:

Job Posted:
January 08, 2026

Employment Type:
Fulltime
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