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Case Handler to join the On Hire team at Winn Group, a leading North East business providing nationwide accident management and rehabilitation services for victims of non-fault accidents.
Job Responsibility:
Process the repair and/or hire of vehicles for clients who have been involved in a road traffic accident
Take instructions from clients to arrange a suitable booking in date for repairs and hire
Arrange urgent recovery of vehicles and safe storage
Manage your own caseload
Manage a caseload and keep up to date on tasks by prioritising urgent instructions
Review defendant evidence to provide rebuttal responses to support the recovery of credit hire charges
Assess clients’ needs for hire vehicles
Liaise with body shops to agree standard rates and make repair arrangements
Being articulate, having strong communication skills and maintaining professional relationships with internal colleagues, external clients, and third parties
Requirements:
Customer Service experience
Ability to work towards shared goals and objectives