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Winn Group · Customer Service

Case Handler

United Kingdom 24502.00 GBP / Year · Job Posted January 08, 2026

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Job Description

Case Handler to join the On Hire team at Winn Group, a leading North East business providing nationwide accident management and rehabilitation services for victims of non-fault accidents.

Job Responsibility

Process the repair and/or hire of vehicles for clients who have been involved in a road traffic accident
Take instructions from clients to arrange a suitable booking in date for repairs and hire
Arrange urgent recovery of vehicles and safe storage
Manage your own caseload
Manage a caseload and keep up to date on tasks by prioritising urgent instructions
Review defendant evidence to provide rebuttal responses to support the recovery of credit hire charges
Assess clients’ needs for hire vehicles
Liaise with body shops to agree standard rates and make repair arrangements
Being articulate, having strong communication skills and maintaining professional relationships with internal colleagues, external clients, and third parties

Requirements

Customer Service experience
Ability to work towards shared goals and objectives
Good independent and team working skills
Strong attention to detail and accuracy
IT literate

Nice to have

Managing own caseload
Target-driven/experience working to KPIs

What we offer

Performance related bonus
25 days holiday plus bank holidays
Additional birthday holiday
Options to buy or sell holidays
Funded learning initiatives
SQE Apprenticeships
Training Contracts
Flexible working hours
On-site parking
Corporate Metro Scheme
Bike to Work Scheme
Virtual GP
Bereavement Support
Discounted Health Checks
Annual Flu Jab
Free Eye Tests
Christmas party
Annual Awards Night
Various fundraising and social events

Winn Group - All Job Offers

24502.00 GBP / Year · United Kingdom

Case Handler

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