Case Handler

Location

United States , Pataskala

Salary:

Not provided

Ann Taylor

Expiration Date

Until further notice

Requirements

successfully complete Powered Equipment Certification and safely operate powered equipment
work at heights up to 55 feet
have a working knowledge of PKMS system
meet physical demands involving frequent and extended periods of lifting, pushing/pulling up to 75 pounds, standing, walking, bending, kneeling and reaching overhead
understand RFID technology
understand basic reading, writing, math and PC skills
carry out verbal and/or written instructions
organize, problem solve and make decisions
work productively with a wide range of people
pass a drug screen and background check

Job Responsibility

working in shipping and receiving to load trucks to be sent directly to customers and stores
unload merchandise from the trucks
be familiar with the Manhattan PKMS operating system and perform all functions as assigned in accordance with Standard Operating Procedures (SOPs)
perform functions in the following functional areas – Receiving, Reserve (put away/pull), Cubiscan, Decant, Returns, Value Added Services (VAS) and Replenishment
will also be cross-trained in Outbound functions
ensuring that all work is performed in accordance with the respective Standard Operating Procedure (SOP) as applicable to the specific job assignment
ensuring that work is performed in accordance with labor management standards as applicable to the specific job assignment
safe operation of powered equipment to lift, move, position and re-position merchandise
ensuring high quality standards of performance / accuracy that achieve customer satisfaction
working in a manner to ensure associate’s safety as well as the safety of fellow associates

Fulltime

Customer Service Advisor

Welcome to DJ Alexander, where we know Scotland inside out. As part of Lomond, t...

Location

United Kingdom , Edinburgh

Salary:

23500.00 - 25000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Strong in written / verbal communication and strong written comprehension skills
Strong in attention to detail
Able to deliver excellent customer service
Able to collaborate with colleagues
Current legal right to work in the UK

Job Responsibility

Help promote excellent customer service across the business
Assist with the effective operation of the Customer Service Team
Collaborate / engage with all departments across the business in relation to customer service
Assist in the handling / reporting of customer reviews of the business
Share positive reviews and feedback across the business
Identify possible areas of learning / development from reviews
Assist in feeding back areas of learning / development across the business
Assisting as required in HPC cases including: Eviction Applications
Right of Entry Applications
Repairing Standard Cases

What we offer

Smart spending app discounts at over 900 retailers
Wellbeing centre resources for physical, financial, and mental health
Employee Assistance Programme free counselling support sessions
Smart Tech Scheme for gadgets and appliances
Cycle2Work Scheme
Enhanced Family Friendly Leave for maternity, paternity, adoption, and IVF
Competitive base pay aligned with market value
Incentivised commission and performance bonuses
Loyalty celebrations for length of service
Pension scheme

Fulltime

Case Handler

As a Case Handler, you will manage a portfolio of cases from start to finish whi...

Location

United Kingdom , Durham

Salary:

24843.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

GCSE C grade or equivalent
Experience in customer service, either face-to-face or over the phone
Basic administration skills and proficiency with Microsoft Office
Strong verbal and written communication skills
A customer-centric mindset with a willingness to learn and grow

Job Responsibility

Processing instructions accurately from the instructing party
Conducting client triages and coordinating with medical professionals
Managing communications with clients, treatment providers, and other stakeholders
Documenting case histories meticulously on our case-management software
Taking ownership of cases to ensure timely completion and invoicing

What we offer

Life Assurance: 4x salary coverage
Healthcare Benefits: Medical Cash Plan with Simply Health
Wellness Initiatives: Cycle to work scheme
Generous Leave: 23 days holiday, increasing with service
Pension Plan: 5% matched contributions

Fulltime

Case Handler

The Case Handler will work in shipping and receiving to load trucks to be sent d...

Location

United States , Pataskala

Salary:

Not provided

Ann Taylor

Expiration Date

Until further notice

Requirements

successfully complete Powered Equipment Certification and safely operate powered equipment
work at heights up to 55 feet
have a working knowledge of PKMS system
meet physical demands involving frequent and extended periods of lifting, pushing/pulling up to 75 pounds, standing, walking, bending, kneeling and reaching overhead
understand RFID technology
understand basic reading, writing, math and PC skills
carry out verbal and/or written instructions
organize, problem solve and make decisions
work productively with a wide range of people
pass a drug screen and background check

Job Responsibility

work in shipping and receiving to load trucks to be sent directly to customers and stores
unload merchandise from the trucks
be familiar with the Manhattan PKMS operating system
perform all functions as assigned in accordance with Standard Operating Procedures (SOPs)
perform functions in the following functional areas – Receiving, Reserve (put away/pull), Cubiscan, Decant, Returns, Value Added Services (VAS) and Replenishment
be cross-trained in Outbound functions
ensure all work is performed in accordance with the respective Standard Operating Procedure (SOP)
ensure work is performed in accordance with labor management standards
safe operation of powered equipment to lift, move, position and re-position merchandise
ensure high quality standards of performance / accuracy that achieve customer satisfaction

Fulltime

Account Executive - Case Handler

You will be the go-to person for clients and customers, managing cases, keeping ...

Location

United Kingdom , Sheffield

Salary:

23809.50 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Excellent written and verbal communication skills
Solution-focused mindset
Highly organised
Strong team player
Proficient in Microsoft Office (Word, Excel, Outlook, and Teams)

Job Responsibility

Take ownership of a caseload, managing and reviewing cases efficiently
Be the key point of contact via phone and email for clients and customers
Collaborate with the enforcement team to resolve case inquiries quickly
Hit deadlines and maintain high service standards
Prepare reports and handle invoicing

What we offer

Discretionary monthly bonus scheme
25 days holiday + Bank Holidays
Enhanced Maternity and Paternity Package
Healthcare Cash Plan
Staff benefits designed to suit your lifestyle, from discounts on high street and online shopping to travel, socialising and wellbeing
Pension Scheme

Fulltime

Case Handler

Case Handler to join the On Hire team at Winn Group, a leading North East busine...

Location

United Kingdom

Salary:

24502.00 GBP / Year

Winn Group

Expiration Date

Until further notice

Requirements

Customer Service experience
Ability to work towards shared goals and objectives
Good independent and team working skills
Strong attention to detail and accuracy
IT literate

Job Responsibility

Process the repair and/or hire of vehicles for clients who have been involved in a road traffic accident
Take instructions from clients to arrange a suitable booking in date for repairs and hire
Arrange urgent recovery of vehicles and safe storage
Manage your own caseload
Manage a caseload and keep up to date on tasks by prioritising urgent instructions
Review defendant evidence to provide rebuttal responses to support the recovery of credit hire charges
Assess clients’ needs for hire vehicles
Liaise with body shops to agree standard rates and make repair arrangements
Being articulate, having strong communication skills and maintaining professional relationships with internal colleagues, external clients, and third parties

What we offer

Performance related bonus
25 days holiday plus bank holidays
Additional birthday holiday
Options to buy or sell holidays
Funded learning initiatives
SQE Apprenticeships
Training Contracts
Flexible working hours
On-site parking
Corporate Metro Scheme

Fulltime

Complaints Handler - Maternity Cover

We are seeking a highly professional and customer-focused Complaint Handler to j...

Location

United Kingdom , Macclesfield

Salary:

27839.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Previous experience in a complaint handling role
Excellent written and verbal communication skills
Ability to build positive relationships and establish trust with customers, franchisees and colleagues
Strong interpersonal skills and confidence engaging with stakeholders at all levels
Exceptional attention to detail and strong organisational skills
Ability to manage multiple priorities and work effectively in a fast-paced environment
Strong problem-solving skills and sound decision-making ability
Ability to take ownership and accountability for customer issues through to successful resolution
Ability to remain calm, professional and resilient when dealing with challenging situations
Empathy, professionalism and good judgement in all customer interactions

Job Responsibility

Managing customer complaints
Handling urgent escalations
Providing operational support across the franchise network
Taking ownership of customer complaints from initial receipt through to successful resolution
Maintaining regular communication with customers throughout the complaint journey
Liaising with franchisees, engineers, supervisors and internal departments to gather information, coordinate actions and achieve timely resolutions
Ensuring complaints are handled in line with company procedures, service standards and agreed timescales
Producing clear, accurate and customer-focused written responses
Maintaining detailed and accurate records within internal systems
Acting as a key point of contact for customer escalations

What we offer

25 days annual leave – plus bank holidays
Royal London, Company Pension
Group Life Assurance
Additional Paid Leave / Special Leave
Cycle to Work Scheme
Free Eye Tests / Subsidy for Glasses
Free Standard Parking
Employee Assistance Programme
Occupational Health Support
Employee Discounts Platform - Mintago

Fulltime

Complaint Handler

Brook Street is working with a leading contact centre in Derbyshire to recruit e...

Location

United Kingdom , Belper

Salary:

Not provided

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

At least 1 year of experience in complaint handling or resolution
GCSE grade 4/C (or equivalent) in English and Maths
Strong written and verbal communication skills
Excellent attention to detail and organisational skills
Ability to manage multiple cases simultaneously while maintaining accuracy and professionalism

Job Responsibility

Take full ownership of customer complaints, ensuring timely resolution and positive outcomes
Carry out thorough investigations using root-cause analysis to identify underlying issues
Work collaboratively with internal departments to gather all relevant information
Manage complaints across multiple channels including phone, email, and social media
Prioritise workload effectively while maintaining accountability for each case
Provide clear, professional written communication and regular updates to customers and stakeholders

Fulltime

Select Country

Case Handler - Customer Service

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

Looking for more opportunities?

Case Handler - Customer Service

Case Handler

Customer Service Advisor

Case Handler

Case Handler

Account Executive - Case Handler

Case Handler

Complaints Handler - Maternity Cover

Complaint Handler

Our AI answers in your language