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Case Handler - Customer Service

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Office Angels

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Location:
United Kingdom , Durham

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

24851.00 GBP / Year
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Job Description:

As a Case Handler, you will manage a portfolio of cases from start to finish while ensuring exceptional service delivery. Your key responsibilities include: Processing instructions accurately from the instructing party. Conducting client triages and coordinating with medical professionals. Managing communications with clients, treatment providers, and other stakeholders. Documenting case histories meticulously on our case-management software. Taking ownership of cases to ensure timely completion and invoicing.

Job Responsibility:

  • Processing instructions accurately from the instructing party
  • Conducting client triages and coordinating with medical professionals
  • Managing communications with clients, treatment providers, and other stakeholders
  • Documenting case histories meticulously on our case-management software
  • Taking ownership of cases to ensure timely completion and invoicing

Requirements:

  • GCSE C grade or equivalent
  • Experience in customer service, either face-to-face or over the phone
  • Basic administration skills and proficiency with Microsoft Office
  • Strong verbal and written communication skills
  • A customer-centric mindset with a willingness to learn and grow

Nice to have:

  • NVQ in Customer Service or Business Administration (Level 2)
  • Experience in a call handling environment
  • Proven administration skills and experience with complaints handling
  • Excellent IT skills for data management and retrieval
  • A collaborative approach to teamwork and adaptability to change
What we offer:
  • Life Assurance: 4x salary coverage
  • Healthcare Benefits: Medical Cash Plan with Simply Health
  • Wellness Initiatives: Cycle to work scheme
  • Generous Leave: 23 days holiday, increasing with service
  • Flexible Working: 2 weeks in-office, 1 week at home rotation, with the option to work fully in-office
  • Pension Plan: 5% matched contributions

Additional Information:

Job Posted:
May 04, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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