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Our client needs the support of a Case Clerk on a contract basis for the next two months. In this role, you will play a vital part in handling client cases and ensuring accurate data entry to support case management efforts. This position requires strong organizational skills and attention to detail as you will be assisting with intake processes and client communications.
Job Responsibility:
Conduct initial client outreach calls to gather critical information and ensure all details are captured accurately
Follow provided scripts during calls to maintain consistency and professionalism
Distribute necessary resources and links to clients promptly after calls
Collaborate with senior intake specialists for guidance and support when needed
Record and maintain comprehensive data on financial losses and medical challenges encountered by clients
Handle sensitive client information with confidentiality and professionalism
Requirements:
Previous experience in case management or data entry is required
Strong communication skills to confidently handle client interactions
Ability to follow scripts and maintain consistency during calls
Exceptional organizational skills and attention to detail
Proficiency in using databases and managing case files
Demonstrated ability to handle sensitive information with discretion