CrawlJobs Logo
Office Angels Logo Office Angels · Customer Service

Case Advisor

United Kingdom, Manchester 17.29 GBP / Hour · Job Posted May 29, 2026
Apply Position
Job Link Share

Job Description

Office Angels are currently recruiting for a Case Advisor to join our client based in Manchester City Centre.

Job Responsibility

  • Handle customer complaints via phone and email, ensuring timely resolution and follow-up communication
  • Arrange and lead initial enquiry meetings with customers
  • Review, analyse and summarise complex case information
  • Manage your own caseload, working closely with colleagues across the organisation
  • Support customers by arranging and recording complaint calls where needed
  • Follow safeguarding procedures to protect children and vulnerable adults
  • Provide cover and assistance to team members as required
  • Any other reasonable duties as may be assigned from time to time

Requirements

  • Experience of dealing with complaints and providing advice and guidance via telephone, email and letter
  • Excellent customer service skills with a sensitive and professional approach
  • Strong written and verbal communication skills, with the ability to adapt your style
  • Ability to manage workloads effectively and meet deadlines
  • Must be able to work independently and as part of a wider team
  • Understand GDPR and data protection
  • Experience of relevant software and advanced Excel
  • Great organisational ability and attention to detail
  • A standard criminal record check via the Disclosure and Barring Service is required

What we offer

  • Weekly pay
  • Work/life balance
  • 30 day's holiday allowance + bank holidays after 12 weeks on assignment
Office Angels - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Case Advisor

8 matching positions

New

Executive Director – Artificial Intelligence (AI)

Wells Fargo is seeking a Senior Lead Product Manager – Artificial Intelligence (...
Location
Location
United States , Saint Louis; Charlotte; Dallas; Minneapolis
Salary
Salary:
139000.00 - 239000.00 USD / Year
https://www.wellsfargo.com/ Logo
Wells Fargo
Expiration Date
June 08, 2026
Flip Icon
Requirements
Requirements
  • 7+ years of experience in Product Management, product development, strategic planning, process management, change delivery, or Agile Product Owner roles, or equivalent demonstrated through work experience, training, military experience, or education
  • Experience leading Artificial Intelligence (AI), machine learning (ML), or advanced analytics product management initiatives within financial services or other highly regulated enterprise environments
  • Proven ability to define, own, and execute a multi‑year AI product strategy and roadmap, aligned to enterprise priorities, business outcomes, and operational needs
  • Strong background in end‑to‑end product management for enterprise‑grade AI platforms, including backlog prioritization, roadmap delivery, platform modernization, and lifecycle ownership
  • Demonstrated experience translating business problems into AI use cases, value cases, and delivery plans, supporting advisor workflows, client experience, and operational processes
  • Experience leading cross‑product or portfolio‑level AI initiatives, identifying dependencies, synergies, risks, and prioritization tradeoffs across platforms and channels
  • Working knowledge of responsible AI principles, AI governance, model risk management, data dependencies, and regulatory expectations, with experience embedding controls into product design and delivery
  • Proven experience managing AI platforms, data‑driven solutions, or intelligent automation capabilities, including model deployment, workflow integration, and scalable platform evolution
  • Experience developing and owning business cases for AI capabilities, including articulation of business value, cost, risk, and investment tradeoffs
  • Strong partnership experience with Technology, Data, Engineering, Risk, Compliance, Legal, Operations, and external vendors in a matrixed enterprise environment
Job Responsibility
Job Responsibility
  • Define and own the AI product strategy, outcomes, and end‑state vision, aligning WIM AI initiatives to enterprise priorities and measurable business value
  • Lead end‑to‑end product management for complex, enterprise‑grade AI platforms, solutions, and capabilities, ensuring scalability, governance, and operational readiness
  • Partner closely with the WIM Head of AI & Digital Asset Platforms to shape AI roadmaps, investment decisions, prioritization, and product tradeoffs
  • Translate business problems into prioritized AI use cases, value cases, and delivery plans across advisor, client, and operations domains
  • Drive cross‑product AI portfolio management, identifying dependencies, synergies, and risks across platforms, workflows, and distribution channels
  • Guide long‑term AI solution delivery, accounting for regulatory requirements, responsible AI principles, data dependencies, and enterprise technology constraints
  • Articulate AI product vision and roadmap
  • define scope
  • prioritize backlogs
  • and support platform evolution, model deployment, and workflow integration
What we offer
What we offer
  • Health benefits
  • 401(k) Plan
  • Paid time off
  • Disability benefits
  • Life insurance, critical illness insurance, and accident insurance
  • Parental leave
  • Critical caregiving leave
  • Discounts and savings
  • Commuter benefits
  • Tuition reimbursement
  • Fulltime
Read More
Arrow Right

Senior Product Manager – Fleet Customer Success Solutions

General Motors is leading a multi-year transformation to redefine how we serve a...
Location
Location
United States , Austin, Texas; Mountain View, California; Warren, Michigan
Salary
Salary:
Not provided
gm.com Logo
General Motors
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in Business, Computer Science, Information Systems, Engineering, or a related field
  • 7+ years of Product Management (or closely related) experience in large-scale enterprise software, CRM, or digital platform environments, ideally with complex, data-rich workflows
  • Hands-on experience with at least one enterprise CRM platform, preferably Salesforce Service Cloud / Salesforce OneCRM, including configuration, case management, or omni-channel service
  • Demonstrated experience with Jira, ADO or similar software development and product management tools, agile methodologies, and cross-functional collaboration
  • Strong understanding of contact center solutions and advisor workflows, including telephony/CTI integration, digital channels, and self-help
  • Proven platform mindset and ability to synthesize requirements across multiple stakeholders and global regions into generalized, reusable solutions
  • Exceptional analytical, communication, and problem-solving skills with the ability to synthesize complex requirements into clear priorities and decisions
Job Responsibility
Job Responsibility
  • Define and evolve the product vision and roadmap for Fleet Customer Success Solutions using customer, advisor, and operational insights
  • Align Fleet priorities with GM Commercial strategy, the broader Customer Success Solutions roadmap, and GM's digital transformation goals
  • Drive integrated, AI-enabled Fleet customer and advisor experiences across advisor & case management, Knowledge Management, Digital Engagement, and Self-Help
  • Serve as the Fleet subject matter expert across Commercial Service Platform (CSP), Advisor platform (Salesforce OneCRM), Knowledge Management, Digital Engagement / agentic AI, and self-service journeys
  • Partner with Business, Engineering, other CXP Product teams, and vendors to ensure Fleet capabilities are scalable, reusable, and aligned to common-global platform patterns
  • Translate Fleet business needs into clear, actionable requirements and user stories in Jira Align / Jira, explicitly managing cross-platform dependencies
  • Shape intuitive, high-value Fleet advisor and customer experiences through discovery, design reviews, prototyping, and pilots in real contact center environments
  • Track and analyze adoption, digital containment, self-service, deflection, first-contact resolution, throughput, and SLA adherence across Fleet markets and channels
  • Define and monitor Fleet KPIs, SLIs, and SLOs with Technical and Operations partners, using analytics, journey insights, and feedback loops to drive continuous improvement and investment decisions
  • Share Fleet best practices and learnings with platform teams and peer commercial clients to benchmark performance and identify optimization opportunities
  • Fulltime
Read More
Arrow Right

Occupational Health Technician

Support the Occupational Health & Wellbeing function by meeting the health surve...
Location
Location
United Kingdom , Bourne, Boston & Sutton Bridge
Salary
Salary:
Not provided
bakkavor.com Logo
Bakkavor
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience in an Occupational Health environment
  • Understanding of medical confidentiality and GDPR
  • Experience keeping accurate records and compliance
  • Awareness of OH surveillance requirements (audiometry, spirometry)
  • Ability to care for, clean, and calibrate equipment
  • Full UK driving licence with flexibility to travel
  • Recognised Occupational Health Technician (OHT) qualification
  • Hands-on experience performing health surveillance (lung function, audiology, skin assessments)
  • Experience using IT to manage data
  • Experience delivering health promotion initiatives
Job Responsibility
Job Responsibility
  • Provide health surveillance to meet business needs (audiometry, spirometry, FLT and engineer medicals, skin assessments, night shift workers’ health questionnaires)
  • Maintain accurate health surveillance records
  • Update OH system for new starters and leavers
  • Manage data archiving
  • Produce monthly KPIs to monitor compliance
  • Support audit and HSE visit preparation
  • Participate in employee wellbeing initiatives
  • Support Bakkavor Wellbeing agenda
  • Ensure medical supplies are available
  • Ensure equipment is calibrated and maintained
What we offer
What we offer
  • Life Assurance (1 x salary)
  • 25 days holiday plus 8 bank holidays
  • Private medical insurance (after 5 years’ service)
  • Staff Shop
  • Stakeholder Pension Scheme
  • Discount & cashback platform
  • Personal Accident Insurance
  • Free health check
  • Employee Assistance Programme
  • Voluntary benefits (holiday purchase scheme, additional life assurance, dental & hospital cash plans)
  • Fulltime
Read More
Arrow Right

SAP Extended Warehouse Management Lead

Within Accenture’s SAP practice, we bring the New to life using design thinking,...
Location
Location
Ireland , Dublin
Salary
Salary:
Not provided
accenture.com Logo
Accenture
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Build SAP Extended Warehouse Management solutions that transform clients’ supply chain
  • Design, set-up and test SAP Extended Warehouse Management solutions whilst ensuring seamless integration between SAP Modules and Third-Party Systems.
  • Work with the project team, team leaders, project delivery leads and client partners to create stand-out SAP Extended Warehouse Management solutions
  • Develop positive relationships with clients and gain the trust of key advisors
  • Make the business case for the latest SAP technology’s recommended to the client
  • Pitch in on sales efforts when needed
  • Continue to learn and develop your technical SAP and business expertise
Job Responsibility
Job Responsibility
  • Build SAP Extended Warehouse Management solutions that transform clients’ supply chain
  • Design, set-up and test SAP Extended Warehouse Management solutions whilst ensuring seamless integration between SAP Modules and Third-Party Systems.
  • Work with the project team, team leaders, project delivery leads and client partners to create stand-out SAP Extended Warehouse Management solutions
  • Develop positive relationships with clients and gain the trust of key advisors
  • Make the business case for the latest SAP technology’s recommended to the client
  • Pitch in on sales efforts when needed
  • Continue to learn and develop your technical SAP and business expertise
  • Fulltime
Read More
Arrow Right

SAP Supply Chain and Operations Lead

Within Accenture’s SAP practice, we bring the New to life using design thinking,...
Location
Location
Ireland , Dublin
Salary
Salary:
Not provided
accenture.com Logo
Accenture
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Expertise in SAP Manufacturing & planning solutions
  • Ability to design, set-up and test SAP Manufacturing & planning solutions
  • Ability to ensure seamless integration between SAP Modules and Third-Party Systems
  • Experience working with project teams, team leaders, project delivery leads and client partners
  • Ability to provide expert guidance to clients on Supply Chain processes using SAP technology
  • Ability to develop positive client relationships and gain trust of key advisors
  • Ability to make business cases for SAP technology
  • Willingness to pitch in on sales efforts
  • Commitment to continuous learning in technical SAP and business expertise
  • Skills in design thinking, agile development methodologies
Job Responsibility
Job Responsibility
  • Build SAP Manufacturing solutions that transform clients’ supply chain & MFG systems
  • Design, set-up and test SAP Manufacturing & planning solutions whilst ensuring seamless integration between SAP Modules and Third-Party Systems
  • Work with the project team, team leaders, project delivery leads and client partners to create stand-out SAP Manufacturing solutions
  • Provide expert guidance to clients on Supply Chain processes using SAP technology
  • Develop positive relationships with clients and gain the trust of key advisors
  • Make the business case for the latest SAP technology’s recommended to the client
  • Pitch in on sales efforts when needed
  • Continue to learn and develop your technical SAP and business expertise
  • Fulltime
Read More
Arrow Right

Entry Level Technical Support Engineer

With more than 45,000 employees and partners worldwide, the Customer Experience ...
Location
Location
Mexico , Mexico City
Salary
Salary:
Not provided
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in Computer Science, Information Technology (IT), or related field OR 1+ years of technical support, technical consulting experience, or information technology experience OR Certifications in SQL, coding, development, or other related certifications OR equivalent experience
  • Experience working in a multicultural or global team environment
  • Ability to read, write and speak fluent English
Job Responsibility
Job Responsibility
  • Uses available tools to deliver solutions for customer issues of limited scope
  • Identifies potential defects and escalates to more senior engineers to resolve
  • Follows processes provided by the business
  • Provides feedback to improve products to more senior engineers or technical advisors
  • Attends case triage meetings and/or case discussions to collaborate and share ideas to resolve problems
  • Attends readiness trainings and non-technical trainings to ensure that they become proficient in support topics
  • Reviews issues and contacts customers to understand issue
  • Ensures customers stay informed as to the status/solution of their issue
  • Utilizes troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues
  • Handles customer issues through collaboration, resolution, or escalation
  • Fulltime
Read More
Arrow Right

Advisor Relations, Sr. Director

Location
Location
United States , Plano
Salary
Salary:
156597.00 - 289994.00 USD / Year
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of 10 years of related experience
  • Extensive knowledge of the IT outsourcing market - North America (Global experience is a plus, but not essential)
  • Established relationships with key local executives at leading sourcing advisory and legal firms including but not limited to ISG, Avasant, Wavestone, West Monroe Partners, KPMG, EY, PwC, Alix Partners, and Kearney
  • Business development and sales experience including prospecting, lead qualification, proposal writing, sales calls and sales support
  • Requires a Bachelor's degree or equivalent combination of experience and education
Job Responsibility
Job Responsibility
  • Develop and execute a regional advisor influence program that effectively positions NTT DATA capabilities with the advisory firms, facilitates deal invites, and tracks successful closures
  • Gather early market intelligence of sourcing transactions coming to market, work closely with the appropriate sales leadership to create a pre-pipeline plan to position NTT DATA with the potential client
  • Understand NTT DATA's services portfolio and effectively facilitate communication of NTT DATA's value proposition and differentiators to sourcing advisors and outsourcing law firms
  • Conduct briefings, facilitate invitations between key advisory personnel and the appropriate NTT DATA leaders
  • Establish back-channel with the right person(s) in the advisory firm to ensure NTT DATA's pursuit team receives coaching during an advised pursuit
  • Create a sustainable pipeline of well-qualified new business outsourcing opportunities
  • Train the pursuit team on the advisory firm's sourcing process and coach them on how to maximize performance on client-facing interactions (e.g., ISG's CAS sessions)
  • Work closely with NTT DATA's pursuit team to help shape bid responses for advised deals
  • Work with NTT DATA executive leadership and business unit personnel to identify opportunities to introduce advisors to clients and prospects
  • Identify and facilitate advisor collaboration opportunities to drive additional interactions with advisors
What we offer
What we offer
  • medical, dental, and vision insurance with an employer contribution
  • flexible spending or health savings account
  • life and AD&D insurance
  • short and long term disability coverage
  • paid time off
  • employee assistance
  • participation in a 401k program with company match
  • additional voluntary or legally-required benefits
  • Fulltime
Read More
Arrow Right

Hr Advisor

Are you an experienced HR professional who thrives in a fast paced environment a...
Location
Location
United Kingdom , Milton Keynes
Salary
Salary:
22.84 GBP / Hour
brookstreet.co.uk Logo
Brook-St Hiredonline
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Significant experience in ER case management, including complex cases
  • Strong coaching skills and the ability to influence stakeholders at all levels
  • Up to date knowledge of UK employment legislation and best practice
  • Experience designing and delivering training programmes
  • Strong Excel and data analysis skills, with the ability to draw insights from data
  • Excellent written English, particularly for case documentation and business communications
  • High emotional intelligence, strong problem solving ability and a calm approach under pressure
  • Strong organisation and time management skills with the ability to balance competing priorities
  • CIPD qualification (or working toward it) preferred
Job Responsibility
Job Responsibility
  • Provide expert advice and coaching to managers on ER matters including performance, disciplinary, grievance, sickness, flexible working, and probation
  • Manage a diverse ER caseload, ensuring high quality documentation, audit trails, and consistent application of employment legislation and internal policies
  • Lead sickness absence casework, liaising with Occupational Health and wellbeing providers, analysing trends, and supporting managers in managing attendance effectively
  • Support annual HR cycle activities such as PDR calibration, performance data reviews and remuneration processes
  • Design and deliver engaging training for people managers, including employee relations and management essentials modules
  • Analyse HR and people data, identify trends, and provide actionable insights to drive decision making
  • Support talent, succession planning and organisational design activities
  • Contribute to the development and continuous improvement of policies, processes, tools and templates
  • Play an active role in the apprenticeship scheme, supporting managers and ensuring a positive experience for apprentices
  • Collaborate with the wider HR team, including HR Business Partners, HR Hub, Reward & Benefits and Resourcing
Read More
Arrow Right