Case Advisor

Office Angels are currently recruiting for a Case Advisor to join our client based in Manchester City Centre. Duties will include: Handle customer complaints via phone and email, ensuring timely resolution and follow-up communication; Arrange and lead initial enquiry meetings with customers; Review, analyse and summarise complex case information; Manage your own caseload, working closely with colleagues across the organisation; Support customers by arranging and recording complaint calls where needed; Follow safeguarding procedures to protect children and vulnerable adults; Provide cover and assistance to team members as required; Any other reasonable duties as may be assigned from time to time. We are looking for candidates with: Experience of dealing with complaints and providing advice and guidance via telephone, email and letter; Excellent customer service skills with a sensitive and professional approach; Strong written and verbal communication skills, with the ability to adapt your style; Ability to manage workloads effectively and meet deadlines; Must be able to work independently and as part of a wider team; Understand GDPR and data protection; Experience of relevant software and advanced Excel; Great organisational ability and attention to detail. Additional Requirements: A standard criminal record check via the Disclosure and Barring Service is required. Benefits: Weekly pay; Work/life balance; 30 day's holiday allowance + bank holidays after 12 weeks on assignment!