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Case Administrator

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , San Diego

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Category:
Insurance

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Case Administrator plays a critical role in supporting the lifecycle of insurance cases by providing administrative, coordination, and documentation support to case managers, claims professionals, and internal stakeholders. This position ensures cases are accurately documented, processed efficiently, and compliant with internal procedures and regulatory requirements.

Job Responsibility:

  • Serve as administrative support for assigned insurance cases from intake through resolution
  • Open, maintain, and update case files within internal case management systems
  • Accurately enter data, process documentation, and track case milestones and deadlines
  • Coordinate communication between case managers, adjusters, providers, policyholders, and internal teams
  • Prepare correspondence, reports, and case summaries as needed
  • Ensure all case documentation is complete, compliant, and properly filed
  • Monitor case status and follow up on outstanding information or documentation
  • Schedule appointments, reviews, and case-related meetings
  • Respond to internal and external inquiries in a professional and timely manner
  • Maintain confidentiality and adhere to HIPAA and insurance regulatory standards
  • Support audit requests and quality assurance reviews as required

Requirements:

  • High school diploma or equivalent required
  • associate’s or bachelor’s degree preferred
  • 1–3 years of administrative, case coordination, or insurance-related experience preferred
  • Prior experience in insurance, healthcare, legal, or claims environments is a plus
  • Strong data entry and document management skills with high attention to detail
  • Proficiency in Microsoft Office Suite and case management systems
  • Excellent written and verbal communication skills
  • Ability to manage multiple cases and prioritize tasks in a fast-paced environment
  • Strong organizational and time management skills
  • Customer-service mindset with professionalism and discretion

Nice to have:

  • Experience working with insurance claims or case management software
  • Knowledge of insurance terminology and regulatory requirements
  • Ability to work cross-functionally with internal teams
  • Problem-solving and follow-up skills
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
January 26, 2026

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