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Case Administrator

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Brook-St Hiredonline

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Location:
United Kingdom , Norwich

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Contract Type:
Not provided

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Salary:

12.21 GBP / Hour

Job Description:

As a Case Administrator, you'll play a vital part in supporting people on probation and probation staff. You will help ensure that processes run smoothly and efficiently, contributing to reducing re-offending and helping individuals get their lives back on track. Your role will involve handling sensitive information, dealing with a range of enquiries, and supporting both internal staff and external service users through accurate data management and effective communication.

Job Responsibility:

  • Managing case files and records accurately and securely
  • Liaising with Probation Officers and external agencies
  • Taking inbound and outbound calls, dealing with queries
  • Supporting individuals going through the probation process
  • General administrative support including scheduling, data entry, and email handling
  • Acting as a point of contact for service users, including those who may be in distress or presenting challenging behaviour
  • Maintaining systems and databases within required timeframes

Requirements:

  • Strong verbal and written communication skills
  • Confident handling phone calls in a professional and calm manner
  • Good IT and data entry skills (Microsoft Word, basic Excel)
  • Ability to manage sensitive/confidential information appropriately
  • Experience in customer service or administrative roles
  • A proactive approach with the ability to use your own initiative
What we offer:
  • Weekly pay
  • Holiday entitlement
  • Pension scheme
  • Full training and induction provided
  • Opportunity to work within the public sector
  • Office with views of Norwich Cathedral

Additional Information:

Job Posted:
January 15, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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