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As a Case Administrator, you'll play a vital part in supporting people on probation and probation staff. You will help ensure that processes run smoothly and efficiently, contributing to reducing re-offending and helping individuals get their lives back on track. Your role will involve handling sensitive information, dealing with a range of enquiries, and supporting both internal staff and external service users through accurate data management and effective communication.
Job Responsibility:
Managing case files and records accurately and securely
Liaising with Probation Officers and external agencies
Taking inbound and outbound calls, dealing with queries
Supporting individuals going through the probation process
General administrative support including scheduling, data entry, and email handling
Acting as a point of contact for service users, including those who may be in distress or presenting challenging behaviour
Maintaining systems and databases within required timeframes
Requirements:
Strong verbal and written communication skills
Confident handling phone calls in a professional and calm manner
Good IT and data entry skills (Microsoft Word, basic Excel)
Ability to manage sensitive/confidential information appropriately
Experience in customer service or administrative roles
A proactive approach with the ability to use your own initiative