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Case Administrator

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Brook-St Hiredonline

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Location:
United Kingdom , Barry

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Category:
Office Administration

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Contract Type:
Not provided

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Salary:

12.71 GBP / Hour
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Job Description:

Job Title: Case Administrator - Probation Service (Band 2) Location: Barry Hours: 37 hours per week Pay: £12.71 Start date: ASAP, clearance required TEMP - 3 months Our Client, a reputable organisation within the Probation Service, is hiring for a dedicated and professional Case Administrator to join their team in Barry. This is a vital administrative role supporting the smooth operation of the Probation Service, ensuring a welcoming environment for visitors and providing essential clerical support to operational teams.

Job Responsibility:

  • Acting as the first point of contact for visitors, probationers, and callers, greeting them professionally face-to-face and via phone/email
  • Managing visitor logs, issuing passes, and ensuring security protocols are followed
  • Using tact and diplomacy to handle sensitive situations, recognising when additional support is needed
  • Responding to general enquiries about the Probation Service and local support services, referring complex questions to managers
  • Coordinating building logistics, including mail handling, ordering supplies, managing meeting room bookings, and supporting event setups
  • Handling petty cash, travel warrants, and supporting transport arrangements for probationers
  • Assisting with building security, fire safety, CCTV monitoring, and acting as Fire Warden/First Aider when required
  • Logging faults, incidents, and maintenance issues, escalating as necessary to maintain building security and safety
  • Providing confidential administrative support to case management teams, including updating files, producing documentation, and managing databases

Requirements:

  • Proven proficiency in ICT, especially Microsoft Office applications
  • Excellent verbal and written communication skills
  • Ability to remain calm and professional in high-pressure situations
  • Strong organisational skills with attention to detail
  • A commitment to diversity, equality, and anti-discriminatory practice
  • GCSEs (or equivalent) in Maths and English
  • Experience working in customer relations or a busy administrative environment
  • Knowledge of health and safety procedures and security protocols

Nice to have:

  • Experience within the criminal justice sector or high-pressure environments
  • IT qualifications such as ECDL/CLAIT or similar

Additional Information:

Job Posted:
May 05, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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