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Case Administrator

United Kingdom, Accrington 12.71 GBP / Hour · Job Posted June 30, 2026
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Job Description

Job Title: Full-Time Temporary Case Administrator Location: Accrington Contract: 6 months with potential for extension Working Hours: Monday to Friday, 37 hours per week Hourly Rate: £12.71 Our Client, a reputable organisation within the Probation Service, is hiring for a dedicated Case Administrator to join their team in Accrington. This is a full-time temporary role designed to support the effective administration of probation cases, ensuring smooth processes and positive outcomes for service users.

Job Responsibility

  • Setting up and maintaining accurate records of individuals on probation and victim information on approved databases
  • Managing referrals and fostering relationships between offender management, victims, service providers, and external agencies to promote safety and reduce reoffending
  • Preparing, maintaining, and collating case files and management information in line with standards
  • Handling communications via telephone, email, and paper, ensuring timely and appropriate responses
  • Providing reception and telephone enquiry cover, acting as a single point of contact for specialist areas
  • Supporting practical arrangements such as appointments and sentence plan implementations
  • Carrying out enforcement administration, issuing petty cash, and maintaining financial records
  • Organising resources and equipment for case management activities
  • Attending meetings, organising agendas, and recording notes and actions
  • Ensuring all activities comply with health and safety policies, including equipment testing
  • Supporting safeguarding duties and demonstrating positive pro-social behaviour

Requirements

  • Strong IT skills, including proficiency in MS Word and basic Excel
  • Good verbal and written communication skills, with the ability to engage effectively with a diverse range of individuals, including those in distress or displaying challenging behaviour
  • Ability to work independently and use initiative
  • Basic numeric skills for handling petty cash and related tasks
  • Experience in administrative roles, particularly within a regulated environment, is advantageous
  • Commitment to equality, inclusion, and confidentiality
  • A good standard of literacy and numeracy is essential
  • Proven ability to communicate effectively with a wide range of people
  • Experience working with sensitive or confidential information
  • Familiarity with database management and administrative processes
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