Case Administrator

Job Title: Case Administrator Location: Norwich Salary: £12.71 per hour Hours: Full-time, Monday to Friday, 9 AM - 5 PM Contract: Temporary, Public Sector Do you enjoy working in a fast-paced environment where your administrative skills can make a real impact? Brook Street is partnering with His Majesty's Prison and Probation Service to recruit a Case Administrator for the National Probation Service in Norwich. About the Role: As a Case Administrator, you'll play a vital part in supporting people on probation and probation staff. You will help ensure that processes run smoothly and efficiently, contributing to reducing re-offending and helping individuals get their lives back on track. Your role will involve handling sensitive information, dealing with a range of enquiries, and supporting both internal staff and external service users through accurate data management and effective communication. Key Responsibilities: Managing case files and records accurately and securely Liaising with Probation Officers and external agencies Taking inbound and outbound calls, dealing with queries Supporting individuals going through the probation process General administrative support including scheduling, data entry, and email handling Acting as a point of contact for service users, including those who may be in distress or presenting challenging behaviour Maintaining systems and databases within required timeframes What We're Looking For: Strong verbal and written communication skills Confident handling phone calls in a professional and calm manner Good IT and data entry skills (Microsoft Word, basic Excel) Ability to manage sensitive/confidential information appropriately Experience in customer service or administrative roles A proactive approach with the ability to use your own initiative Benefits: Weekly pay Holiday entitlement Pension scheme Full training and induction provided Opportunity to work within the public sector Office with views of Norwich Cathedral If you're detail-oriented, proactive, and passionate about helping others, this could be the ideal role for you. Apply now to join a service that truly makes a difference.