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Case Administrator

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Brook-St Hiredonline

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Location:
United Kingdom , Warrington

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Category:
Public Sector

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Contract Type:
Not provided

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Salary:

12.71 GBP / Hour
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Job Description:

Our client, a reputable organisation committed to positive outcomes and community safety, is hiring for a dedicated Case Administrator to join their team in Warrington. This is a full-time, temporary role until 01/12/2026, with the possibility of extension, offering a pay rate of £12.71 per hour.

Job Responsibility:

  • Setting up and maintaining accurate offender and victim records on approved databases
  • Managing referrals and fostering effective relationships between offender management, victims, service providers, and external agencies to support positive outcomes and reduce reoffending
  • Preparing, maintaining, and collating case files and management information in line with standards
  • Handling information and communications via telephone, email, and paper
  • Providing cover for reception and telephone enquiry services
  • Acting as a single point of contact within the team for specialist areas
  • Dealing fairly and effectively with service users, including those in distress or displaying challenging behaviour, seeking support when needed
  • Making practical arrangements such as appointments and directions for Sentence Plan implementation
  • Performing other administrative duties as required

Requirements:

  • Strong administrative skills with proficiency in Microsoft Office
  • Excellent written and verbal communication skills
  • Ability to handle sensitive situations with professionalism and empathy
  • Resilience and tact when dealing with diverse service users

Additional Information:

Job Posted:
May 14, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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