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Case Administrator

brookstreet.co.uk Logo

Brook-St Hiredonline

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Location:
United Kingdom , Cardiff

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Category:
Office Administration

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Contract Type:
Not provided

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Salary:

12.71 GBP / Hour
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Job Description:

Our Client, a reputable organisation within the Probation Service, is hiring for a dedicated and professional Case Administrator to join their team in Cardiff. This is a vital administrative role supporting operational teams within the Probation Service Directorate, ensuring smooth day-to-day functions and excellent service delivery.

Job Responsibility:

  • Serving as the first point of contact for visitors, probationers, and callers, greeting them professionally face-to-face and via phone/email
  • Managing visitor logs, issuing passes, and coordinating security protocols to maintain a safe environment
  • Handling all building logistics, including mail, supplies, meeting room bookings, and event support
  • Supporting security and safety procedures, acting as key holder, monitoring CCTV, testing alarms, and assisting with evacuation procedures
  • Managing petty cash, travel warrants, and transportation of funds between sites
  • Assisting with case administration by updating files, producing documentation, and maintaining confidential records
  • Logging building faults, escalating issues, and supporting maintenance and repairs
  • Providing support during periods of absence for team members, including supporting safeguarding and risk assessments where trained

Requirements:

  • Proven ICT skills across Microsoft Office applications
  • Excellent verbal and written communication skills
  • Ability to handle sensitive information with discretion and professionalism
  • Strong organisational skills with attention to detail
  • Ability to work collaboratively and adapt to changing priorities
  • GCSEs (or equivalent) including Maths and English
  • IT qualification such as ECDL/CLAIT or comparable work experience demonstrating similar competency

Nice to have:

  • Experience working in criminal justice or high-pressure environments
  • Customer relations experience
  • Knowledge of health and safety procedures within a workplace

Additional Information:

Job Posted:
May 05, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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