Case Administrator

Case Administrator Role - West Bromwich (B70 7PQ) Pay: £12.71 per hour Hours: Monday to Friday, 9:00am - 5:00pm (37 hours per week). Please note the role will require a late night to be worked once a month, usually on a Wednesday 12.00pm to 7.00pm Contract: Temporary for six months from start date (with potential for extension) Working pattern: Fully onsite We are currently recruiting for a case administrator to work for our Public Sector client, in their Probation Office. This is an exciting opportunity to play an important role in supporting the operational delivery of a high-quality service. Key Responsibilities In this role, you'll help ensure the smooth running of day-to-day operations, working with sensitive information, supporting staff and people on probation, and maintaining accurate systems and records. Your main responsibilities will be, but not limited to, as follows Responsible for setting up and maintaining accurate offender and victim information on relevant databases Prepare, maintain and collate case and other records, files and management information in accordance with the standards required Handle communications via phone, email, and in-person Provide cover for reception and support telephone enquiries Liaise with internal teams and external agencies Support enforcement and safeguarding processes Uphold confidentiality, equality, and health & safety standards