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Case administrator

brookstreet.co.uk Logo

Brook-St Hiredonline

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Location:
United Kingdom , Taunton

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Category:
Public Sector

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

This position is central to the smooth and safe running of our office. You will be the first point of contact for visitors, staff, and partner agencies, helping to create a supportive environment for rehabilitation and public protection.

Job Responsibility:

  • Welcoming and granting access to visitors, service users and contractors
  • Maintaining awareness of behaviour and body language to identify risks
  • Reporting health & safety issues promptly and appropriately
  • Answering incoming phone calls and providing clear, professional responses
  • Liaising with probation officers, partner organisations and external agencies
  • Supporting members of the public with confidence and professionalism
  • Completing accurate data input and maintaining internal systems
  • Handling petty cash and issuing passes or rail tickets
  • Managing general administrative tasks and reception duties
  • Providing late night office cover twice weekly

Requirements:

  • Strong IT literacy and confidence using digital systems
  • Excellent communication and interpersonal skills
  • Ability to stay calm, organised and adaptable in a fast paced environment
  • Resilience and good judgement in challenging situations
  • Ability to work independently as well as part of a team
  • Observant, vigilant and able to prioritise effectively
  • Standard DBS clearance

Nice to have:

  • Reception or front of house experience
  • Background in customer service
  • Previous work involving public interaction
  • Friendly, approachable and considerate
  • Proactive, dependable and confident
  • Able to use initiative and maintain professional boundaries
What we offer:
  • Chance to make a meaningful contribution to community safety and rehabilitation
  • Part of a supportive, dedicated team
  • Guaranteed interview for veterans or spouses/partners of military personnel who meet essential criteria
  • Guaranteed interview for candidates with a disability who meet essential criteria

Additional Information:

Job Posted:
April 15, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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