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Brook-St Hiredonline Logo Brook-St Hiredonline · Public Sector

Case administrator

United Kingdom, Taunton · Job Posted April 15, 2026
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Job Description

This position is central to the smooth and safe running of our office. You will be the first point of contact for visitors, staff, and partner agencies, helping to create a supportive environment for rehabilitation and public protection.

Job Responsibility

  • Welcoming and granting access to visitors, service users and contractors
  • Maintaining awareness of behaviour and body language to identify risks
  • Reporting health & safety issues promptly and appropriately
  • Answering incoming phone calls and providing clear, professional responses
  • Liaising with probation officers, partner organisations and external agencies
  • Supporting members of the public with confidence and professionalism
  • Completing accurate data input and maintaining internal systems
  • Handling petty cash and issuing passes or rail tickets
  • Managing general administrative tasks and reception duties
  • Providing late night office cover twice weekly

Requirements

  • Strong IT literacy and confidence using digital systems
  • Excellent communication and interpersonal skills
  • Ability to stay calm, organised and adaptable in a fast paced environment
  • Resilience and good judgement in challenging situations
  • Ability to work independently as well as part of a team
  • Observant, vigilant and able to prioritise effectively
  • Standard DBS clearance

Nice to have

  • Reception or front of house experience
  • Background in customer service
  • Previous work involving public interaction
  • Friendly, approachable and considerate
  • Proactive, dependable and confident
  • Able to use initiative and maintain professional boundaries

What we offer

  • Chance to make a meaningful contribution to community safety and rehabilitation
  • Part of a supportive, dedicated team
  • Guaranteed interview for veterans or spouses/partners of military personnel who meet essential criteria
  • Guaranteed interview for candidates with a disability who meet essential criteria
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