Case Administrator Job at Brook-St Hiredonline (Crewe)

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Case Administrator

Case Administrator - Probation Service (Band 2) Location: Birkenhead Contract: F...

Location

United Kingdom , Birkenhead

Salary:

12.71 GBP / Hour

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Strong IT skills, including proficiency in MS Word and basic Excel
Excellent verbal and written communication skills, with the ability to engage effectively with a diverse range of people
Ability to work independently and use initiative to solve problems
Good organisational skills, with attention to detail in record-keeping and data management
A proactive approach to supporting team objectives and maintaining a high standard of service
Commitment to equality, inclusion, and safeguarding policies
Ability to handle sensitive information with discretion
Confidence in managing multiple tasks and prioritising effectively
Resilience and professionalism when dealing with individuals in distress or displaying challenging behaviour
Experience in administrative roles, particularly within a public service or similar environment

Job Responsibility

Maintaining databases with sensitive information
Managing referrals
Preparing case records
Coordinating appointments and meetings
Handling enquiries via phone, email, and in person
Organising resources
Supporting safeguarding duties
Contributing to a positive, inclusive environment aligned with the Service's values

Fulltime

Case Administrator

Case Administrator - NPS Bury St Edmunds Temporary Role (initially until Decembe...

Location

United Kingdom , Bury St Edmunds

Salary:

12.71 GBP / Hour

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Strong IT skills, including proficiency in Microsoft Word, Outlook, and basic Excel
Experience using databases and maintaining accurate records
Good keyboard skills and attention to detail
Basic numerical ability
Strong verbal and written communication skills
Ability to work on your own initiative and manage workload effectively

Job Responsibility

Maintaining accurate records for people on probation and victims using internal databases
Preparing and managing case files and documentation
Handling incoming communications via telephone, email, and post
Supporting appointments, referrals, and sentence plan administration
Providing reception and general administrative support as required
Assisting with meetings, including organising and taking notes

What we offer

Weekly Pay
Small free staff car park (first come, first served)
On-street parking nearby
On-site staff room

Fulltime

Case Administrator

Our Client, a reputable organisation within the Probation Service, is hiring for...

Location

United Kingdom , Cardiff

Salary:

12.71 GBP / Hour

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Proven ICT skills across Microsoft Office applications
Excellent verbal and written communication skills
Ability to handle sensitive information with discretion and professionalism
Strong organisational skills with attention to detail
Ability to work collaboratively and adapt to changing priorities
GCSEs (or equivalent) including Maths and English
IT qualification such as ECDL/CLAIT or comparable work experience demonstrating similar competency

Job Responsibility

Serving as the first point of contact for visitors, probationers, and callers, greeting them professionally face-to-face and via phone/email
Managing visitor logs, issuing passes, and coordinating security protocols to maintain a safe environment
Handling all building logistics, including mail, supplies, meeting room bookings, and event support
Supporting security and safety procedures, acting as key holder, monitoring CCTV, testing alarms, and assisting with evacuation procedures
Managing petty cash, travel warrants, and transportation of funds between sites
Assisting with case administration by updating files, producing documentation, and maintaining confidential records
Logging building faults, escalating issues, and supporting maintenance and repairs
Providing support during periods of absence for team members, including supporting safeguarding and risk assessments where trained

Fulltime

Case Administrator

Job Title: Case Administrator - Probation Service (Band 2) Location: Barry Hours...

Location

United Kingdom , Barry

Salary:

12.71 GBP / Hour

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Proven proficiency in ICT, especially Microsoft Office applications
Excellent verbal and written communication skills
Ability to remain calm and professional in high-pressure situations
Strong organisational skills with attention to detail
A commitment to diversity, equality, and anti-discriminatory practice
GCSEs (or equivalent) in Maths and English
Experience working in customer relations or a busy administrative environment
Knowledge of health and safety procedures and security protocols

Job Responsibility

Acting as the first point of contact for visitors, probationers, and callers, greeting them professionally face-to-face and via phone/email
Managing visitor logs, issuing passes, and ensuring security protocols are followed
Using tact and diplomacy to handle sensitive situations, recognising when additional support is needed
Responding to general enquiries about the Probation Service and local support services, referring complex questions to managers
Coordinating building logistics, including mail handling, ordering supplies, managing meeting room bookings, and supporting event setups
Handling petty cash, travel warrants, and supporting transport arrangements for probationers
Assisting with building security, fire safety, CCTV monitoring, and acting as Fire Warden/First Aider when required
Logging faults, incidents, and maintenance issues, escalating as necessary to maintain building security and safety
Providing confidential administrative support to case management teams, including updating files, producing documentation, and managing databases

Fulltime

Case Administrator

Case Administrator (Probation Service) - Chorley Full-Time Temporary Contract (6...

Location

United Kingdom , Chorley

Salary:

12.71 GBP / Hour

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Strong administrative skills with proficiency in Microsoft Office
Excellent written and verbal communication skills
Ability to handle sensitive information with discretion and professionalism
Resilience and empathy when engaging with service users in challenging situations
Organisational skills to manage multiple priorities effectively

Job Responsibility

Setting up and maintaining accurate offender and victim information on approved databases
Managing referrals and fostering relationships between offender management, victims, service providers, and external agencies to promote positive outcomes and reduce reoffending
Preparing, maintaining, and collating case records, files, and management information in line with standards
Handling communications via telephone, email, and paper, ensuring timely and appropriate responses
Providing cover for reception and telephone enquiries, delivering excellent customer service
Acting as a single point of contact within the team for specific areas of work
Dealing professionally and effectively with service users, including those in distress or displaying challenging behaviour, seeking support when needed
Making practical arrangements such as appointments and directions for Sentence Plan implementation
Performing other administrative duties as required

Fulltime

Case Administrator

Case Administrator (Probation Service) - Liverpool Our client, a reputable orga...

Location

United Kingdom , Liverpool

Salary:

12.71 GBP / Hour

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Strong IT skills, including proficiency in MS Word and basic Excel
Excellent verbal and written communication skills
Ability to work independently and use initiative
Good organisational skills and attention to detail
Ability to handle sensitive information with discretion
Resilience and professionalism when engaging with individuals in challenging situations
Experience in administrative roles within complex environments
Ability to communicate effectively with a diverse range of people, including those in distress or displaying challenging behaviour
Basic numeric skills and experience working with databases

Job Responsibility

Setting up and maintaining accurate records on probation and victim databases
Managing referrals and fostering effective relationships with offender management teams, victims, and external agencies
Preparing and collating case files, records, and management information
Handling communications via telephone, email, and paper, ensuring confidentiality at all times
Providing reception and telephone enquiry support
Acting as a point of contact for specialist areas within the team
Assisting with practical arrangements such as appointments and sentence plan implementations
Carrying out enforcement administration and financial record-keeping
Organising resources, equipment, and facilities for case management
Supporting meetings through agenda organisation, minute-taking, and follow-up

Fulltime

Case Administrator

Our Client, a reputable organisation within the Probation Service, is hiring for...

Location

United Kingdom , Bolton

Salary:

Not provided

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Proven ICT skills across Microsoft Office applications
Excellent verbal and written communication skills
Ability to work collaboratively and adapt to changing priorities
Strong organisational skills with attention to detail
Ability to remain calm and professional in high-pressure situations
GCSE A-C (or equivalent) including Maths and English
Experience working in customer relations or in a busy, operational environment
Ability to handle sensitive and confidential information with discretion

Job Responsibility

Acting as the first point of contact for visitors, probationers, and callers, providing a professional and welcoming experience both face-to-face and via phone/email
Managing building logistics, including mail handling, booking meeting rooms, and supporting event setup
Handling petty cash, travel warrants, and supporting transport arrangements for probation staff and service users
Supporting building security and safety procedures, including operating CCTV, fire alarm testing, and acting as Fire Warden/First Aider when needed
Logging building faults, maintenance issues, and escalating concerns to ensure a safe environment
Providing confidential administrative support to operational teams, including updating files, producing documentation, and maintaining databases
Supporting case administration tasks, including processing files, scanning, archiving sensitive data, and ensuring compliance with confidentiality policies

Fulltime

Case Administrator

Case Administrator - NPS Bury St Edmunds Temporary Role (initially until Decembe...

Location

United Kingdom , Bury St Edmunds

Salary:

12.71 GBP / Hour

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Strong IT skills, including proficiency in Microsoft Word, Outlook, and basic Excel
Experience using databases and maintaining accurate records
Good keyboard skills and attention to detail
Basic numerical ability
Strong verbal and written communication skills
Ability to work on your own initiative and manage workload effectively

Job Responsibility

Maintaining accurate records for people on probation and victims using internal databases
Preparing and managing case files and documentation
Handling incoming communications via telephone, email, and post
Supporting appointments, referrals, and sentence plan administration
Providing reception and general administrative support as required
Assisting with meetings, including organising and taking notes

What we offer

Weekly Pay
Small free staff car park (first come, first served)
On-street parking nearby
On-site staff room available

Fulltime

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