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Our client, a reputable organisation supporting community safety and offender management, is hiring for a dedicated Case Administrator to join their team in Crewe. This is a full-time, temporary role offering a meaningful opportunity to contribute to positive outcomes within the Probation Service.
Job Responsibility:
Setting up and maintaining accurate offender and victim information on approved databases
Managing referrals and fostering relationships between offenders, victims, service providers, and external agencies to support risk management and reduce reoffending
Preparing, maintaining, and collating case records, files, and management information in line with standards
Handling communications via telephone, email, and paper, ensuring information is received and distributed appropriately
Providing cover for reception and telephone enquiry services
Acting as a single point of contact within the team for specialist areas as required
Dealing professionally and effectively with service users, including those in distress or displaying challenging behaviour, seeking support when necessary
Making practical arrangements such as appointments and directions for Sentence Plan implementation
Performing other administrative duties as needed
Requirements:
Strong administrative skills with proficiency in Microsoft Office
Excellent written and verbal communication skills
Ability to handle sensitive situations with professionalism and empathy
Organised, motivated, and capable of managing multiple priorities