Case Administrator Job at Brook-St Hiredonline (Portsmouth)

Case Administrator

Case Administrator (Probation Service) - Chorley Full-Time Temporary Contract (6...

Location

United Kingdom , Chorley

Salary:

12.71 GBP / Hour

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Strong administrative skills with proficiency in Microsoft Office
Excellent written and verbal communication skills
Ability to handle sensitive information with discretion and professionalism
Resilience and empathy when engaging with service users in challenging situations
Organisational skills to manage multiple priorities effectively

Job Responsibility

Setting up and maintaining accurate offender and victim information on approved databases
Managing referrals and fostering relationships between offender management, victims, service providers, and external agencies to promote positive outcomes and reduce reoffending
Preparing, maintaining, and collating case records, files, and management information in line with standards
Handling communications via telephone, email, and paper, ensuring timely and appropriate responses
Providing cover for reception and telephone enquiries, delivering excellent customer service
Acting as a single point of contact within the team for specific areas of work
Dealing professionally and effectively with service users, including those in distress or displaying challenging behaviour, seeking support when needed
Making practical arrangements such as appointments and directions for Sentence Plan implementation
Performing other administrative duties as required

Fulltime

Case Administrator

Case Administrator (Probation Service) - Liverpool Our client, a reputable orga...

Location

United Kingdom , Liverpool

Salary:

12.71 GBP / Hour

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Strong IT skills, including proficiency in MS Word and basic Excel
Excellent verbal and written communication skills
Ability to work independently and use initiative
Good organisational skills and attention to detail
Ability to handle sensitive information with discretion
Resilience and professionalism when engaging with individuals in challenging situations
Experience in administrative roles within complex environments
Ability to communicate effectively with a diverse range of people, including those in distress or displaying challenging behaviour
Basic numeric skills and experience working with databases

Job Responsibility

Setting up and maintaining accurate records on probation and victim databases
Managing referrals and fostering effective relationships with offender management teams, victims, and external agencies
Preparing and collating case files, records, and management information
Handling communications via telephone, email, and paper, ensuring confidentiality at all times
Providing reception and telephone enquiry support
Acting as a point of contact for specialist areas within the team
Assisting with practical arrangements such as appointments and sentence plan implementations
Carrying out enforcement administration and financial record-keeping
Organising resources, equipment, and facilities for case management
Supporting meetings through agenda organisation, minute-taking, and follow-up

Fulltime

Case Administrator

Our Client, a reputable organisation within the Probation Service, is hiring for...

Location

United Kingdom , Bolton

Salary:

Not provided

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Proven ICT skills across Microsoft Office applications
Excellent verbal and written communication skills
Ability to work collaboratively and adapt to changing priorities
Strong organisational skills with attention to detail
Ability to remain calm and professional in high-pressure situations
GCSE A-C (or equivalent) including Maths and English
Experience working in customer relations or in a busy, operational environment
Ability to handle sensitive and confidential information with discretion

Job Responsibility

Acting as the first point of contact for visitors, probationers, and callers, providing a professional and welcoming experience both face-to-face and via phone/email
Managing building logistics, including mail handling, booking meeting rooms, and supporting event setup
Handling petty cash, travel warrants, and supporting transport arrangements for probation staff and service users
Supporting building security and safety procedures, including operating CCTV, fire alarm testing, and acting as Fire Warden/First Aider when needed
Logging building faults, maintenance issues, and escalating concerns to ensure a safe environment
Providing confidential administrative support to operational teams, including updating files, producing documentation, and maintaining databases
Supporting case administration tasks, including processing files, scanning, archiving sensitive data, and ensuring compliance with confidentiality policies

Fulltime

Case Administrator

Case Administrator - NPS Bury St Edmunds Temporary Role (initially until Decembe...

Location

United Kingdom , Bury St Edmunds

Salary:

12.71 GBP / Hour

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Strong IT skills, including proficiency in Microsoft Word, Outlook, and basic Excel
Experience using databases and maintaining accurate records
Good keyboard skills and attention to detail
Basic numerical ability
Strong verbal and written communication skills
Ability to work on your own initiative and manage workload effectively

Job Responsibility

Maintaining accurate records for people on probation and victims using internal databases
Preparing and managing case files and documentation
Handling incoming communications via telephone, email, and post
Supporting appointments, referrals, and sentence plan administration
Providing reception and general administrative support as required
Assisting with meetings, including organising and taking notes

What we offer

Weekly Pay
Small free staff car park (first come, first served)
On-street parking nearby
On-site staff room available

Fulltime

Case Administrator

As a Case Administrator, you'll play a vital part in supporting people on probat...

Location

United Kingdom , Norwich

Salary:

12.71 GBP / Hour

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Strong verbal and written communication skills
Confident handling phone calls in a professional and calm manner
Good IT and data entry skills (Microsoft Word, basic Excel)
Ability to manage sensitive/confidential information appropriately
Experience in customer service or administrative roles
A proactive approach with the ability to use your own initiative

Job Responsibility

Managing case files and records accurately and securely
Liaising with Probation Officers and external agencies
Taking inbound and outbound calls, dealing with queries
Supporting individuals going through the probation process
General administrative support including scheduling, data entry, and email handling
Acting as a point of contact for service users, including those who may be in distress or presenting challenging behaviour
Maintaining systems and databases within required timeframes

What we offer

Weekly pay
Holiday entitlement
Pension scheme
Full training and induction provided
Opportunity to work within the public sector
Office with views of Norwich Cathedral

Fulltime

Case Administrator

Our client, a reputable organisation supporting community safety and offender ma...

Location

United Kingdom , Crewe

Salary:

12.71 GBP / Hour

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Strong administrative skills with proficiency in Microsoft Office
Excellent written and verbal communication skills
Ability to handle sensitive situations with professionalism and empathy
Organised, motivated, and capable of managing multiple priorities

Job Responsibility

Setting up and maintaining accurate offender and victim information on approved databases
Managing referrals and fostering relationships between offenders, victims, service providers, and external agencies to support risk management and reduce reoffending
Preparing, maintaining, and collating case records, files, and management information in line with standards
Handling communications via telephone, email, and paper, ensuring information is received and distributed appropriately
Providing cover for reception and telephone enquiry services
Acting as a single point of contact within the team for specialist areas as required
Dealing professionally and effectively with service users, including those in distress or displaying challenging behaviour, seeking support when necessary
Making practical arrangements such as appointments and directions for Sentence Plan implementation
Performing other administrative duties as needed

Fulltime

Case Administrator

Our client, a reputable organisation committed to positive outcomes and communit...

Location

United Kingdom , Warrington

Salary:

12.71 GBP / Hour

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Strong administrative skills with proficiency in Microsoft Office
Excellent written and verbal communication skills
Ability to handle sensitive situations with professionalism and empathy
Resilience and tact when dealing with diverse service users

Job Responsibility

Setting up and maintaining accurate offender and victim records on approved databases
Managing referrals and fostering effective relationships between offender management, victims, service providers, and external agencies to support positive outcomes and reduce reoffending
Preparing, maintaining, and collating case files and management information in line with standards
Handling information and communications via telephone, email, and paper
Providing cover for reception and telephone enquiry services
Acting as a single point of contact within the team for specialist areas
Dealing fairly and effectively with service users, including those in distress or displaying challenging behaviour, seeking support when needed
Making practical arrangements such as appointments and directions for Sentence Plan implementation
Performing other administrative duties as required

Fulltime

Case Administrator

Job Title: Case Administrator - Probation Service (Band 2) Location: Barry Hours...

Location

United Kingdom , Barry

Salary:

12.71 GBP / Hour

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Proven proficiency in ICT, especially Microsoft Office applications
Excellent verbal and written communication skills
Ability to remain calm and professional in high-pressure situations
Strong organisational skills with attention to detail
A commitment to diversity, equality, and anti-discriminatory practice
GCSEs (or equivalent) in Maths and English
Experience working in customer relations or a busy administrative environment
Knowledge of health and safety procedures and security protocols

Job Responsibility

Acting as the first point of contact for visitors, probationers, and callers, greeting them professionally face-to-face and via phone/email
Managing visitor logs, issuing passes, and ensuring security protocols are followed
Using tact and diplomacy to handle sensitive situations, recognising when additional support is needed
Responding to general enquiries about the Probation Service and local support services, referring complex questions to managers
Coordinating building logistics, including mail handling, ordering supplies, managing meeting room bookings, and supporting event setups
Handling petty cash, travel warrants, and supporting transport arrangements for probationers
Assisting with building security, fire safety, CCTV monitoring, and acting as Fire Warden/First Aider when required
Logging faults, incidents, and maintenance issues, escalating as necessary to maintain building security and safety
Providing confidential administrative support to case management teams, including updating files, producing documentation, and managing databases

Fulltime

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