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Brook-St Hiredonline Logo Brook-St Hiredonline · Public Sector

Case Administrator

United Kingdom, Chorley 12.71 GBP / Hour · Job Posted May 28, 2026
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Job Description

Case Administrator (Probation Service) - Chorley Full-Time Temporary Contract (6 months, with potential extension) £12.71 per hour | Monday to Friday, 37 hours/week Are you organised, motivated, and ready to make a positive impact? Our client, a reputable organisation supporting the Probation Service, is hiring a dedicated Case Administrator to join their team in Chorley. This is a fantastic opportunity to contribute to community safety and offender management through effective administration and support.

Job Responsibility

  • Setting up and maintaining accurate offender and victim information on approved databases
  • Managing referrals and fostering relationships between offender management, victims, service providers, and external agencies to promote positive outcomes and reduce reoffending
  • Preparing, maintaining, and collating case records, files, and management information in line with standards
  • Handling communications via telephone, email, and paper, ensuring timely and appropriate responses
  • Providing cover for reception and telephone enquiries, delivering excellent customer service
  • Acting as a single point of contact within the team for specific areas of work
  • Dealing professionally and effectively with service users, including those in distress or displaying challenging behaviour, seeking support when needed
  • Making practical arrangements such as appointments and directions for Sentence Plan implementation
  • Performing other administrative duties as required

Requirements

  • Strong administrative skills with proficiency in Microsoft Office
  • Excellent written and verbal communication skills
  • Ability to handle sensitive information with discretion and professionalism
  • Resilience and empathy when engaging with service users in challenging situations
  • Organisational skills to manage multiple priorities effectively
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