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Case Administrator - Probation Service (Band 2)

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Brook-St Hiredonline

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Location:
United Kingdom , Bolton

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Category:
Office Administration

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Contract Type:
Not provided

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Salary:

12.71 GBP / Hour
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Job Description:

Our Client, a reputable organisation within the Probation Service, is hiring for a dedicated Case Administrator to join their team in Bolton. This is a vital administrative role supporting the smooth running of the Probation Service, ensuring effective communication, security, and operational support.

Job Responsibility:

  • Acting as the first point of contact for visitors, probationers, and callers
  • Managing building logistics, including mail handling, booking meeting rooms, and supporting event setup
  • Handling petty cash, travel warrants, and supporting transport arrangements for probation staff and service users
  • Supporting building security and safety procedures, including operating CCTV, fire alarm testing, and acting as Fire Warden/First Aider when needed
  • Logging building faults, maintenance issues, and escalating concerns to ensure a safe environment
  • Providing confidential administrative support to operational teams, including updating files, producing documentation, and maintaining databases
  • Supporting case administration tasks, including processing files, scanning, archiving sensitive data, and ensuring compliance with confidentiality policies

Requirements:

  • GCSE A-C (or equivalent) including Maths and English
  • Experience working in customer relations or in a busy, operational environment
  • Ability to handle sensitive and confidential information with discretion
  • Proven ICT skills across Microsoft Office applications
  • Excellent verbal and written communication skills
  • Ability to work collaboratively and adapt to changing priorities
  • Strong organisational skills with attention to detail
  • Ability to remain calm and professional in high-pressure situations

Nice to have:

  • Experience within the criminal justice sector
  • IT qualification such as ECDL/CLAIT or equivalent

Additional Information:

Job Posted:
May 16, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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