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The CSG Complex Injury team is looking for a Case Administrator to join the team. You will provide admin support to lawyers in the team in running complex and catastrophic injury files of a high value and importance to our clients. The Complex Injury team works on behalf of insurance companies and corporates, investigating and resolving high value personal injury compensation claims. This is an exciting time to join as you will be part of a new and expanding team. CSG advises insurers and corporate clients in their defence of claims of all values, types and complexity. Our National team whose clients are a mix of leading names in the insurance industry as well as household name corporates, deal with all aspects of defendant litigation, including complex and catastrophic injury. Increasingly, the team is getting involved in pre-emptive advice on these issues as well as dispute resolution. Who you will be working with The Complex Injury team is made of up of 80 colleagues situated all across the UK. Our new colleague would be required to come into the Birmingham office 5 days a week during their probation, moving to a more hybrid approach once probation is completed.
Job Responsibility
Assist with the running of files to ensure deadlines are met and cases managed proactively to conclusion
Ensure work is carried out effectively to meet the needs of the clients and the commercial requirements of the firm
Assisting with the set-up of new files in the case management system
Diarising Court directions
Updating CRU certificates
Obtaining and chasing medical records
Submitting payment requests
Chasing orders and settlement cheques
Liaising with Courts, Opponent Solicitors and other Third Parties
Completing basic legal forms
Organising and preparing for Counsel instructions
Other administrative duties, as required
Requirements
Excellent communication skills with a positive and enthusiastic approach to your work
Ability to work on own initiative without close supervision
A co-operative team player who is able to work effectively within a pressurised environment and to tight deadlines
Organised and able to prioritise and manage a constantly changing workload
Able to make decisions within own areas of responsibility
Excellent attention to detail
IT literate
Good telephone manner
Administration experience or practical experience of file management (preferred)
Experience of using a case management (preferred)
Experience of finance systems (preferred)
Demonstrates alignment with the Firm’s Cultural Principles (Clear, Creative, Determined and Supportive)
Nice to have
Administration experience or practical experience of file management
Experience of using a case management
Experience of finance systems
What we offer
High levels of flexibility and a great work life balance
private medical insurance
income protection insurance
discounted gym membership
Opportunities for growth and progression including professional funding
In person and remote social events
Opportunity to get involved in a range of Environmental, Social and Governance (ESG) activities