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At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!
Job Responsibility:
Maintain the flow of carts/baby strollers throughout the store to ensure positive customer shopping experience
Assist customers in loading merchandise into vehicles as efficiently as possible
Ensure that the loading zone remains clear
Maintain a balanced cart flow throughout the store/home delivery areas
Disassemble AS IS merchandise when required
Assist customers with bringing merchandise to be returned
Report inoperable equipment to managers
Maintain outside area, ensuring it is fully stocked with twine, etc.
Work closely with the furniture pick up and warehouse staff to ensure the integrity of merchandise pulls
Use available resources to educate yourself on product features and customer interaction skills
Contribute to an environment where the IKEA Culture is a strong and living reality that embraces the diversity of coworkers and customers
Assume responsibility for other tasks and projects as they occur
Requirements:
You are enthusiastic about work and working with others on a team
You can prioritize, are disciplined, show initiative and have a flexible attitude
You’ve worked with material handling equipment before (or are very open to learning about it!)
You have about 6-month work experience in a high-volume Warehouse, Retail or Customer service environment (strong preferred but not necessary)
You are totally cool working in a physically demanding, fast-paced, work environment where you will be lifting and moving items continuously
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