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At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!
Job Responsibility
Deliver an excellent meeting with the customer across all customer assignments
Engage with customers in a friendly and confident manner to create a rewarding customer experience
Contribute and achieve operational KPIs and goals to maintain customer loyalty
Continuously develop knowledge and skills within the area of customer experience
Support customers to make purchases with assistance or self-service tools