Carts Co-worker

As a Retail Carts Co-worker ensuring an enjoyable shopping experience for our customers, you will: - Provide friendly and efficient car loading and/or unloading services while keeping the loading zone clean by clearing away straps, excess carts, and cardboard. - Ensure that all physical shopping tools, including carts, pencils, yellow bags, maps, and twine, are adequately stocked and maintained throughout the store during business hours. - Ensure physical shopping tools are filled at closing. - Monitor the condition of physical and digital shopping tools, report any IT issues, and remove any physical stands or tools that are unsafe. - Address customer needs, resolve issues independently, escalate matters to a manager when needed. - Support in other customer service areas such as Full Serve Hand Out (FSHO), Exchanges & Returns, Click & Collect as needed. - When supporting in Full Serve Hand Out (FSHO), provide customers with a simple and efficient handout experience. - When supporting in Returns, ensure products and equipment are properly staged. - When supporting Click & Collect, create a positive customer experience by ensuring accurate order handoff. - Contribute to an environment where the IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers.