Carts Co-worker, IKEA

Carts Co-worker

IKEA

Location:
United States, Sunrise

Category:
Customer Service

Contract Type:
Employment contract

Salary:

18.15 USD / Hour

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Job Description:

At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. As a Retail Carts Co-worker ensuring an enjoyable shopping experience for our customers, you will provide friendly and efficient car loading/unloading services, stock and maintain physical shopping tools, and address customer needs both independently and through team support.

Job Responsibility:

Provide friendly and efficient car loading and/or unloading services while keeping the loading zone clean by clearing away straps, excess carts, and cardboard
Ensure that all physical shopping tools, including carts, pencils, yellow bags, maps, and twine, are adequately stocked and maintained throughout the store during business hours
Ensure physical shopping tool are filled at closing
Monitor the condition of physical and digital shopping tools, report any IT issues, and remove any physical stands or tools that are unsafe
Address customer needs, resolve issues independently, escalate matters to a manager when needed
Support in other customer service areas such as Full Serve Hand Out (FSHO), Exchanges & Returns, Click & Collect as needed
When supporting in Full Serve Hand Out (FSHO), provide customers with a simple and efficient handout experience
When supporting in Returns, ensure products and equipment are properly staged
When supporting Click & Collect, create a positive customer experience by ensuring accurate order handoff
Contribute to an environment where the IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers.

Requirements:

Physical Demands: Lifting up to 50lbs and walking frequently
Working Conditions: Outdoor 50% of the time.

Additional Information:

Job Posted:
May 13, 2025

Employment Type:

Parttime

Work Type:

On-site work

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