Carts Co-worker, IKEA

IKEA

Location:
United States, Jacksonville

Category:
Customer Service

Contract Type:
Employment contract

Salary:

17.15 USD / Hour

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Job Description:

At IKEA, the Carts Co-worker ensures an enjoyable shopping experience for customers by providing friendly and efficient car loading and/or unloading services, maintaining shopping tools, addressing customer needs, and assisting in multiple customer service areas such as Returns, Full Serve Hand Out, and Click & Collect. This position involves both indoor and outdoor work, while contributing to IKEA's vibrant, inclusive culture.

Job Responsibility:

Provide friendly and efficient car loading and/or unloading services while keeping the loading zone clean by clearing away straps, excess carts, and cardboard
ensure that all physical shopping tools, including carts, pencils, yellow bags, maps, and twine, are adequately stocked and maintained throughout the store during business hours
ensure physical shopping tools are filled at closing
monitor the condition of physical and digital shopping tools, report any IT issues, and remove any physical stands or tools that are unsafe
address customer needs, resolve issues independently, escalate matters to a manager when needed
support in other customer service areas such as Full Serve Hand Out (FSHO), Exchanges & Returns, Click & Collect as needed
provide customers with a simple and efficient handout experience when supporting in Full Serve Hand Out (FSHO)
ensure products and equipment are properly staged when supporting in Returns
create a positive customer experience by ensuring accurate order handoff when supporting Click & Collect
contribute to an environment where the IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers

Requirements:

Lifting up to 50lbs and walking frequently
working outdoors 50% of the time

What we offer:

Generous paid time off, holiday, and sick time
WiselyPay – get earned wages up to two days early
paid parental leave (up to 16 weeks)
KinderCare tuition discount
retirement and bonus plans
co-worker discount, meal deal, and referral bonus
pet insurance program
education assistance and learning programs
safety shoe reimbursement
24/7 telehealth visits
dental and vision plans
medical and Rx plans (must work min. 20 hrs/wk)
a fun and inclusive work environment

Additional Information:

Job Posted:
May 15, 2025

Employment Type:

Parttime

Work Type:

On-site work

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Carts Co-worker