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IKEA Logo IKEA · -

Carts co-worker

Canada, Ottawa 19.10 CAD / Hour · Job Posted March 22, 2026
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Job Description

At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!

Job Responsibility

  • Maintain the flow of carts/baby strollers throughout the store to ensure positive customer shopping experience
  • Assist customers in loading merchandise into vehicles as efficiently as possible
  • Ensure that the loading zone remains clear
  • Maintain a balanced cart flow throughout the store/home delivery areas
  • Disassemble AS IS merchandise when required
  • Assist customers with bringing merchandise to be returned
  • Report inoperable equipment to managers
  • Maintain outside area, ensuring it is fully stocked with twine, etc.
  • Work closely with the furniture pick up and warehouse staff to ensure the integrity of merchandise pulls
  • Use available resources to educate yourself on product features and customer interaction skills
  • Contribute to an environment where the IKEA Culture is a strong and living reality that embraces the diversity of coworkers and customers
  • Assume responsibility for other tasks and projects as they occur

Requirements

  • Enthusiastic about work and working with others on a team
  • Can prioritize, are disciplined, show initiative and have a flexible attitude
  • Worked with material handling equipment before (or are very open to learning about it)
  • About 6-month work experience in a high-volume Warehouse, Retail or Customer service environment (strong preferred but not necessary)
  • Totally cool working in a physically demanding, fast-paced, work environment where you will be lifting and moving items continuously

What we offer

  • Wellness days (in addition to your vacation days!)
  • Extended health, dental, and vision coverage (for you and your family)
  • RRSP with IKEA contribution matching options
  • Eligibility for our annual IKEA bonus incentive plan
  • Flexible spending account
  • Life insurance
  • Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
  • Parental leave
  • Bereavement leave
  • Employee assistance program (that helps you support your mental, physical, and financial wellbeing)

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