Carts Co-worker (Customer Experience) Job at IKEA (Edmonton)

Carts Co-worker

At IKEA it’s all about our customers, and in Customer Relations we build and ret...

Location

Canada , Ottawa

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Less than 1 year of related experience

Job Responsibility

Deliver an excellent meeting with the customer across all customer assignments
Engage with customers in a friendly and confident manner to create a rewarding customer experience
Contribute and achieve operational KPIs and goals to maintain customer loyalty
Continuously develop knowledge and skills within the area of customer experience
Support customers to make purchases with assistance or self-service tools

What we offer

Wellness days
Extended health, dental, and vision coverage
RRSP with IKEA contribution matching options
Eligibility for annual IKEA bonus incentive plan
Flexible spending account
Life insurance
Merchandise and restaurant discounts
Parental leave
Bereavement leave
Employee assistance program

Fulltime

Carts Co-worker

As a Retail Carts Co-worker ensuring an enjoyable shopping experience for our cu...

Location

United States , Las Vegas

Salary:

17.50 USD / Hour

IKEA

Expiration Date

Until further notice

Requirements

Physical Demands: Lifting up to 50lbs and walking frequently
Working Conditions: Outdoor 50% of the time

Job Responsibility

Provide friendly and efficient car loading and/or unloading services while keeping the loading zone clean by clearing away straps, excess carts, and cardboard
Ensure that all physical shopping tools, including carts, pencils, yellow bags, maps, and twine, are adequately stocked and maintained throughout the store during business hours
Ensure physical shopping tools are filled at closing
Monitor the condition of physical and digital shopping tools, report any IT issues, and remove any physical stands or tools that are unsafe
Address customer needs, resolve issues independently, escalate matters to a manager when needed
Support in other customer service areas such as Full Serve Hand Out (FSHO), Exchanges & Returns, Click & Collect as needed
When supporting in Full Serve Hand Out (FSHO), provide customers with a simple and efficient handout experience
When supporting in Returns, ensure products and equipment are properly staged
When supporting Click & Collect, create a positive customer experience by ensuring accurate order handoff
Contribute to an environment where the IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers

What we offer

Generous paid time off, holiday and sick time
WiselyPay – get earned wages up to two days early
Paid parental leave (up to 16 weeks)
KinderCare tuition discount
Retirement and bonus plans
Co-worker discount, meal deal, and referral bonus
Pet insurance program
Education assistance and learning programs
Safety shoe reimbursement
24/7 telehealth visits

Parttime

Carts Co-worker

As a Retail Carts Co-worker ensuring an enjoyable shopping experience for our cu...

Location

United States , Carson

Salary:

19.50 USD / Hour

IKEA

Expiration Date

Until further notice

Requirements

Physical Demands: Lifting up to 50lbs and walking frequently
Working Conditions: Outdoor 50% of the time

Job Responsibility

Provide friendly and efficient car loading and/or unloading services while keeping the loading zone clean by clearing away straps, excess carts, and cardboard
Ensure that all physical shopping tools, including carts, pencils, yellow bags, maps, and twine, are adequately stocked and maintained throughout the store during business hours
Ensure physical shopping tools are filled at closing
Monitor the condition of physical and digital shopping tools, report any IT issues, and remove any physical stands or tools that are unsafe
Address customer needs, resolve issues independently, escalate matters to a manager when needed
Support in other customer service areas such as Full Serve Hand Out (FSHO), Exchanges & Returns, Click & Collect as needed
When supporting in Full Serve Hand Out (FSHO), provide customers with a simple and efficient handout experience
When supporting in Returns, ensure products and equipment are properly staged
When supporting Click & Collect, create a positive customer experience by ensuring accurate order handoff
Contribute to an environment where the IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers

What we offer

Generous paid time off, holiday and sick time
WiselyPay – get earned wages up to two days early
Paid parental leave (up to 16 weeks)
KinderCare tuition discount
Retirement and bonus plans
Co-worker discount, meal deal, and referral bonus
Pet insurance program
Education assistance and learning programs
Safety shoe reimbursement
24/7 telehealth visits

Parttime

Carts Co-worker

At IKEA it’s all about our customers, and in Customer Relations we build and ret...

Location

Canada , Richmond

Salary:

18.92 CAD / Hour

IKEA

Expiration Date

Until further notice

Requirements

You are enthusiastic about work and working with others on a team
You can prioritize, are disciplined, show initiative and have a flexible attitude
You’ve worked with material handling equipment before (or are very open to learning about it!)
You have about 6-month work experience in a high-volume Warehouse, Retail or Customer service environment (strong preferred but not necessary)
You are totally cool working in a physically demanding, fast-paced, work environment where you will be lifting and moving items continuously

Job Responsibility

Assist customers in loading merchandise into vehicles as efficiently as possible
Ensure that the loading zone remains clear
Maintain a balanced cart flow throughout the store/home delivery areas
Assist customers with bringing merchandise to be returned
Report inoperable equipment to managers
Work closely with the furniture pick up and warehouse staff to ensure the integrity of merchandise pulls
Contribute to an environment where the IKEA Culture is a strong and living reality that embraces the diversity of coworkers and customers
Assume responsibility for other tasks and projects as they occur

What we offer

Wellness days (in addition to your vacation days!)
Extended health, dental, and vision coverage (for you and your family)
RRSP with IKEA contribution matching options
Eligibility for our annual IKEA bonus incentive plan
Flexible spending account
Life insurance
Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
Bereavement leave
Employee assistance program (that helps you support your mental, physical, and financial wellbeing)

Fulltime

Carts Co-worker

As a Retail Carts Co-worker ensuring an enjoyable shopping experience for our cu...

Location

United States , Centennial, Colorado

Salary:

19.50 USD / Hour

IKEA

Expiration Date

Until further notice

Requirements

Physical Demands: Lifting up to 50lbs and walking frequently
Working Conditions: Outdoor 50% of the time

Job Responsibility

Provide friendly and efficient car loading and/or unloading services while keeping the loading zone clean by clearing away straps, excess carts, and cardboard
Ensure that all physical shopping tools, including carts, pencils, yellow bags, maps, and twine, are adequately stocked and maintained throughout the store during business hours
Ensure physical shopping tools are filled at closing
Monitor the condition of physical and digital shopping tools, report any IT issues, and remove any physical stands or tools that are unsafe
Address customer needs, resolve issues independently, escalate matters to a manager when needed
Support in other customer service areas such as Full Serve Hand Out (FSHO), Exchanges & Returns, Click & Collect as needed
When supporting in Full Serve Hand Out (FSHO), provide customers with a simple and efficient handout experience
When supporting in Returns, ensure products and equipment are properly staged
When supporting Click & Collect, create a positive customer experience by ensuring accurate order handoff
Contribute to an environment where the IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers

What we offer

Generous paid time off, holiday and sick time
WiselyPay – get earned wages up to two days early
Paid parental leave (up to 16 weeks)
KinderCare tuition discount
Retirement and bonus plans
Co-worker discount, meal deal, and referral bonus
Pet insurance program
Education assistance and learning programs
Safety shoe reimbursement
24/7 telehealth visits

Carts co-worker

At IKEA it’s all about our customers, and in Customer Relations we build and ret...

Location

Canada , Ottawa

Salary:

19.10 CAD / Hour

IKEA

Expiration Date

Until further notice

Requirements

Enthusiastic about work and working with others on a team
Can prioritize, are disciplined, show initiative and have a flexible attitude
Worked with material handling equipment before (or are very open to learning about it)
About 6-month work experience in a high-volume Warehouse, Retail or Customer service environment (strong preferred but not necessary)
Totally cool working in a physically demanding, fast-paced, work environment where you will be lifting and moving items continuously

Job Responsibility

Maintain the flow of carts/baby strollers throughout the store to ensure positive customer shopping experience
Assist customers in loading merchandise into vehicles as efficiently as possible
Ensure that the loading zone remains clear
Maintain a balanced cart flow throughout the store/home delivery areas
Disassemble AS IS merchandise when required
Assist customers with bringing merchandise to be returned
Report inoperable equipment to managers
Maintain outside area, ensuring it is fully stocked with twine, etc.
Work closely with the furniture pick up and warehouse staff to ensure the integrity of merchandise pulls
Use available resources to educate yourself on product features and customer interaction skills

What we offer

Wellness days (in addition to your vacation days!)
Extended health, dental, and vision coverage (for you and your family)
RRSP with IKEA contribution matching options
Eligibility for our annual IKEA bonus incentive plan
Flexible spending account
Life insurance
Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
Parental leave
Bereavement leave
Employee assistance program (that helps you support your mental, physical, and financial wellbeing)

Parttime

New

Customer Experience Team Leader

You have a passion for delighting customers. You understand greatness requires t...

Location

United States , Stoughton

Salary:

27.51 - 38.00 USD / Hour

IKEA

Expiration Date

Until further notice

Requirements

3 years of experience leading a team, preferably in a retail environment
Experience in retail, preferably in the home furnishing sector
Experience planning, driving output and measuring performance (business)
Experience leading and developing a team, preferably in a retail environment
Knowledge and understanding of Customer Service standards, routines and best practices
Experience with problem solving and conflict handling techniques

Job Responsibility

Leads and provides coaching to the co-workers on the shop floor to secure a consistent customer experience and operation in the Cash Lanes, Click and Collect, Home Delivery, Handout and Car Loading Area
Ensures customer service co-workers have the knowledge, confidence and empowerment to make decisions that have a great customer experience outcome
Monitors performance against agreed goals, adapting and taking action when required and analyzing customer concerns, KPI's and root cause analysis to make future improvements
Monitors Cash Lanes, FSHO and CnC wait times, processes, and guidelines, and develops actions to improve customer experience
Implements working routines, competence development and follow-up of Commercial Review and Compliance (ASR) related to the role and functions
Hires, onboards and trains Customer Care and Carts co-workers. Directs the overall selection, onboarding, development of co-workers. Creates individual development plans, manages resource planning, co-worker relations issues and performance, and delegates responsibilities
Ensures co-workers' competence on system knowledge (ISELL, Centiro, MHS, IPOS, and queuing systems), keeps the work areas efficiently equipped and effectively covered at all times during open hours, and secures correct level of systems access related to Services
Identifies successor and creates as well as secures necessary training
Builds emotional connections through meaningful and empathetic interactions with customers
setting the example and coaching others on how to do the same

What we offer

Generous paid time off, holiday and sick time
WiselyPay – get earned wages up to two days early
Paid parental leave (up to 16 weeks)
KinderCare tuition discount
Retirement and bonus plans
Co-worker discount, meal deal, and referral bonus
Pet insurance program
Education assistance and learning programs
Safety shoe reimbursement
24/7 telehealth visits

Fulltime

Customer Experience Team Leader

Location

United States , San Diego

Salary:

27.51 - 38.86 USD / Hour

IKEA

Expiration Date

Until further notice

Requirements

3 years of experience leading a team, preferably in a retail environment
Experience in retail, preferably in the home furnishing sector
Experience planning, driving output and measuring performance (business)
Experience leading and developing a team, preferably in a retail environment
Knowledge and understanding of Customer Service standards, routines and best practices
Experience with problem solving and conflict handling techniques

Job Responsibility

Leads and provides coaching to the co-workers on the shop floor to secure a consistent customer experience and operation in the Cash Lanes, Click and Collect, Home Delivery, Handout and Car Loading Area
Ensures customer service co-workers have the knowledge, confidence and empowerment to make decisions that have a great customer experience outcome
Monitors performance against agreed goals, adapting and taking action when required and analyzing customer concerns, KPI's and root cause analysis to make future improvements
Monitors Cash Lanes, FSHO and CnC wait times, processes, and guidelines, and develops actions to improve customer experience
Implements working routines, competence development and follow-up of Commercial Review and Compliance (ASR) related to the role and functions
Hires, onboards and trains Customer Care and Carts co-workers
Directs the overall selection, onboarding, development of co-workers
Creates individual development plans, manages resource planning, co-worker relations issues and performance, and delegates responsibilities
Ensures co-workers' competence on system knowledge (ISELL, Centiro, MHS, IPOS, and queuing systems), keeps the work areas efficiently equipped and effectively covered at all times during open hours, and secures correct level of systems access related to Services
Identifies successor and creates as well as secures necessary training

What we offer

Generous paid time off, holiday and sick time
WiselyPay – get earned wages up to two days early
Paid parental leave (up to 16 weeks)
KinderCare tuition discount
Retirement and bonus plans
Co-worker discount, meal deal, and referral bonus
Pet insurance program
Education assistance and learning programs
Safety shoe reimbursement
24/7 telehealth visits

Fulltime

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Carts Co-worker (Customer Experience)

Job Description

Job Responsibility

Requirements

What we offer

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