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As a Retail Carts Co-worker ensuring an enjoyable shopping experience for our customers. At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment.
Job Responsibility:
Provide friendly and efficient car loading and/or unloading services while keeping the loading zone clean
Ensure that all physical shopping tools are adequately stocked and maintained
Ensure physical shopping tool are filled at closing
Monitor the condition of physical and digital shopping tools, report any IT issues, and remove any unsafe tools
Address customer needs, resolve issues independently, escalate matters to a manager when needed
Support in other customer service areas such as Full Serve Hand Out (FSHO), Exchanges & Returns, Click & Collect as needed
When supporting in Full Serve Hand Out (FSHO), provide customers with a simple and efficient handout experience
When supporting in Returns, ensure products and equipment are properly staged
When supporting Click & Collect, create a positive customer experience by ensuring accurate order handoff
Contribute to an environment where the IKEA culture is a strong and living reality