Carrier Success Representative

As the Carrier Success Representative Trainee you will use your customer service skills and tracking experience to help deliver premier service to our customers. As we grow, we continue to need individuals who can flourish in a carrier service support role. You will be assisting in ensuring our priority shipments are being tracked and updated on a daily basis. You will work closely with carriers doing business with Arrive Logistics and you will connect with people from all over Arrive to handle tracking operations for our priority shipments in order to contribute to a customer obsessed group that interacts with Arrive’s carrier partners and driver partners every day. The role will partner with carrier operations and client success operations to focus on meeting the representatives and companies needs. This position is responsible for proactive tracking/issue resolution, communication internally, escalation and problem solving, and customer satisfaction. This would include communication between carrier representatives, drivers, BizDev operations representatives, and looking for support from their group tracking team leader.