Carrier Relations Executive

• Route Optimisation: Evaluate and optimise special routes provided by various vendors to ensure quality, stability, and cost efficiency
• Maintain an updated rate sheet encompassing all route types such as SIM, SS7, local bypass, and other specialised solutions
• Provide optimised route options to the Trading and Enterprise teams on a regular basis to support business growth and service quality
• Vendor Onboarding and Compliance Management: Oversee the complete vendor onboarding process, including agreement finalisation, technical integration, and compliance fulfilment
• Coordinate with existing vendors to ensure timely submission and maintenance of compliance documents, adhering to organisational and regulatory standards
• Pricing Governance: Ensure accurate price uploads on the designated platform and monitor rate fluctuations periodically
• Maintain pricing integrity to facilitate accurate profit and loss reporting and financial tracking
• Network Monitoring and Service Assurance: Conduct regular monitoring of high-traffic customer routes to proactively identify potential issues and prevent service disruptions
• Billing and Reconciliation Support: Collaborate with the Finance team to assist in billing reconciliation activities, ensuring accuracy and timely completion
• Contribute to process efficiency by reducing reconciliation timelines and minimising calculation discrepancies

2 to 3 years of experience in Routing or Pricing operations

• Impactful Work: Play a pivotal role in safeguarding assets, data, and reputation in the industry
• Tremendous Growth Opportunities: Be part of a rapidly growing company in the telecom and CPaaS space, with opportunities for professional development
• Innovative Environment: Work alongside a world-class team in a challenging and fun environment, where innovation is celebrated