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Carrier Relations Clerk

arrivelogistics.com Logo

Arrive Logistics

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Location:
Mexico , Guadalajara

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Category:
Office Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Arrive Logistics is a leading transportation and technology company in North America. As a Carrier Relations Clerk, you will be supporting the accounting team to ensure our Accounts Payable functions run smoothly. The Carrier Relations Clerk provides administrative and clerical support services. They review and resolve emails from carriers, factoring companies, and will assist with resolving exceptions. The Carrier Relations Clerk works closely with our customer, carrier, and accounting teams.

Job Responsibility:

  • Provide great customer service as you answer inbound inquiries from carriers
  • Assist in resolving carrier bill exceptions
  • Collaborate with multiple departments to provide timely resolution on inquiries
  • Track and monitor outstanding assigned issues
  • Execute administrative tasks, including document retrieval
  • Navigate multiple programs to validate payments details and documents
  • Efficiently escalate higher level issues to the correct Specialists
  • Represent the Arrive brand through transparent & professional communication with carriers via phone and email

Requirements:

  • Previous accounts payable experience preferred
  • Bilingual fluency (Spanish/English) required
  • 1 year of experience in a service-oriented role preferred
  • Proven ability to multi-task effectively in a fast-paced environment
  • Ability to remain calm and professional in tense situations
  • Able to problem-solve independently or collaboratively, depending on the situation
  • Strong verbal and written communication skills
  • Intermediate knowledge of Microsoft Excel and GMail
  • Highly organized with excellent time management skills and a high degree of accuracy and attention to detail
What we offer:
  • Monthly grocery vouchers
  • Vacation days
  • Savings fund
  • Medical insurance (including dental and vision plans)
  • Casual dress code
  • Office wide engagement activities
  • Team events
  • Happy hours
  • Free coffee
  • Free counseling sessions through Employee Assistance Program
  • Referral Program

Additional Information:

Job Posted:
May 16, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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