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Our client is seeking a Carrier Relations Analyst to support performance analysis, carrier scorecarding, and customer‑facing operational improvements. This position is heavily focused on data analytics, performance measurement, and carrier management, with all operational data housed in OTM (Oracle Transportation Management). This individual will analyze carrier performance, identify trends, prepare actionable insights, and support QBRs while serving as an emerging SME in carrier operations.
Job Responsibility:
Pull, analyze, and interpret data from OTM and related logistics systems
Build and maintain carrier scorecards, dashboards, and performance reporting
Identify operational trends and provide prescriptive recommendations to improve service levels
Review and track corrective action logs, ensuring timely follow‑up and accountability
Monitor performance KPIs such as: On‑time delivery
Billing accuracy
Claims/exception activity
Compliance metrics
Validate billing information and ensure correct, complete carrier data is captured
Participate in and periodically lead QBRs (Quarterly Business Reviews) with carriers and customers
Serve as a customer‑facing analytical SME, articulating findings and actionable insights
Collaborate cross‑functionally with planning, operations, and carrier management teams
Requirements:
Strong analytical background with experience pulling, interpreting, and presenting data
Experience producing scorecards, dashboards, or operational KPIs
Ability to draw meaningful conclusions from data—beyond just reporting
Working knowledge of logistics, transportation, or a planning environment preferred
Experience with OTM is required
Strong communication skills
comfortable operating in a customer‑facing role
Ability to support and occasionally lead business reviews (QBRs)
Proficiency in Excel
experience with BI tools is a plus
Nice to have:
Experience with BI tools is a plus
What we offer:
medical, vision, dental, and life and disability insurance