CrawlJobs Logo

Carrier Partner Performance Manager

vodafone.com Logo

Vodafone

Location Icon

Location:
Egypt , Giza

Category Icon

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided

Job Description:

We are seeking an individual who will oversee end‑to‑end supplier performance across international carrier partners, ensuring customer‑centric service delivery and continuous improvement. The role involves managing operational KPIs, analysing service-level adherence, building strong partner relationships, and driving service excellence through data-led insights and collaborative stakeholder engagement.

Job Responsibility:

  • Monitor and manage performance of international carrier partners to ensure high‑quality service delivery
  • Analyse obligations in Master Supplier Agreements and assess compliance with service performance standards
  • Detect and investigate breaches in service‑level agreements and address non‑conformities in operational processes
  • Validate operational KPIs by reconciling supplier reports with internal performance data
  • Identify and drive improvement opportunities across internal and external supply chains to enhance customer experience
  • Maintain effective business‑critical escalation processes and ensure clear communication with internal teams
  • Develop strong working relationships with supplier counterparts and internal functional teams
  • Produce supplier performance reports and outline corrective action plans
  • Act as a subject‑matter expert for designated suppliers and markets
  • Manage progress of service credit claims and ensure alignment with contractual obligations

Requirements:

  • ITIL‑certified with strong experience in supplier management
  • Skilled communicator with negotiation abilities and the capacity to influence partners
  • Adept at solving problems in complex operational environments
  • Confident in analysing both quantitative and qualitative data
  • Experienced in the international telecommunications landscape
  • Fluent in written and spoken English
  • Possess a minimum of 5 years of relevant professional experience

Nice to have:

  • Additional language proficiency, preferably Arabic
  • University degree in technology or business
What we offer:
  • Opportunities to collaborate with global carrier partners and cross‑functional teams
  • Exposure to telecom performance management processes at an international scale
  • Experience in shaping service‑improvement initiatives across multiple regions
  • Development of leadership, negotiation, and stakeholder‑management capabilities
  • A dynamic environment where analytical thinking and continuous improvement are highly valued

Additional Information:

Job Posted:
March 04, 2026

Job Link Share:

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Carrier Partner Performance Manager

Transportation specialist

This role is in support of Cencora's veterinary and livestock production solutio...
Location
Location
United States , Remote
Salary
Salary:
74000.00 - 105820.00 USD / Year
cencora.com Logo
Cencora
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four year bachelor’s degree program or equivalent combination of experience and education
  • Experience in the preparation of, or responding to, RFP’s and RFQ’s in a transportation environment
  • Knowledge of logistics, ideally has previous experience in transportation
  • Normally requires minimum of five (5) years directly related and progressively responsible experience
  • Ability to communicate effectively both orally and in writing
  • Knowledge of ABC policies, programs & services and products
  • Strong interpersonal skills
  • Excellent negotiating skills
  • Strong analytical skills
  • Strong mathematical skills
Job Responsibility
Job Responsibility
  • Analyzing the effectiveness of existing Transportation processes and customer delivery for all aspects of transportation including but not limited to: parcel, LTL (less than truckload), FTL (full truckload), carrier deliveries at local, regional and national impact
  • Ensuring carrier performance and Cencora objectives are aligned
  • Recommends and contributes to improved strategies in order to reduce cost as a result of these efforts
  • Supports transportation directors and managers through direction of Corporate Transportation initiatives
  • Manages the courier base: focusing on overseeing daily deliveries to customer base and handling any issues that arise
  • Works closely with carrier partners, forward distribution centers and Cencora/MWI departments to manage any issues related to claims, payment, delivery issues, and related needs
  • Works closely with the Commercial Sales teams to incorporate new customer opportunities into the tote delivery initiatives
  • Monitors and reports shipment statuses of all daily outbound shipments
  • Develops SOP’s that ensure all carriers follow the proper policies and procedures when delivering end mile customer orders
  • Develops and maintains dashboard that will analyze daily/weekly/monthly transportation KPIs (key performance indicators)
What we offer
What we offer
  • Medical
  • dental
  • vision care
  • comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness
  • support for working families
  • backup dependent care
  • adoption assistance
  • infertility coverage
  • family building support
  • behavioral health solutions
  • Fulltime
Read More
Arrow Right

Carrier Performance Manager

The Transport Solutions team is a local team based in Berlin. The team takes car...
Location
Location
Germany , Berlin
Salary
Salary:
3000.00 - 4500.00 EUR / Month
znoydzem.com Logo
Znojdziem IT recruitment agency
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • degree in supply chain management, logistics management, economics or similar disciplines
  • several years of experience in a logistics & supply chain-related environment, preferably linehaul management, e-commerce is a plus, ideally with previous leadership and project management experience
  • detail-oriented with a strong analytical mindset and financial awareness with excellent knowledge in Office skills
  • high level of Ownership and Bias for Action, strong motivation, with a strong drive for Continuous Improvement, who enjoys working independently as well as in a team and across teams
  • ability to interact & communicate with various stakeholders at all levels in order to foster close collaboration & negotiations
  • languages English fluent, German would be a plus and any other European language would be valued positively
Job Responsibility
Job Responsibility
  • responsible for the linehaul carrier allocation to transport lanes
  • securing sufficient carrier capacity in line with business needs
  • the weekly/monthly linehaul carrier performance management process
  • preparing/holding QBRs with our key linehaul providers
  • identify key lanes subject to underperformance, perform required root-cause analysis and drive corrective actions to improve performance
  • identify and drive key initiatives in order to improve costs and customer experience (CX)
  • partner with external colleagues such as Controlling and Warehousing as well as internal colleagues from Team Transport
  • work closely with carriers and contribute in growing our network
  • work in projects to improve costs and customer experience
  • exchange best practices with other Zalando teams
What we offer
What we offer
  • employee shares program
  • 2 paid volunteering days a year
  • hybrid working model with 60% (or more) remote per week
  • work from abroad for up to 30 working days a year
  • 27 days of vacation a year to start
  • relocation assistance available (subject to prior agreement)
  • family services, including counseling and support
  • health and wellbeing options (including Gympass)
  • mental health support and coaching are available
  • Fulltime
Read More
Arrow Right

Logistics Manager

We’re looking for a Logistics Manager to bring P.R.I.D.E. to our Supply Chain, P...
Location
Location
United States , Stokesdale
Salary
Salary:
Not provided
ontex.com Logo
Ontex Peninsular
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or Operations Management preferred
  • Equivalent relevant experience and/or logistics certifications (e.g., CLTD, APICS, Lean Logistics) will be considered
  • 3–5 years of experience in transportation or logistics coordination within a manufacturing, distribution, or 3PL environment
  • Experience managing carriers, 3PLs, or freight networks preferred
  • Proficiency in SAP and Transporeon (TMS) preferred
  • Strong Microsoft Excel skills for tracking, analysis, and reporting
  • Strong analytical and problem-solving abilities with attention to detail
  • Excellent communication and interpersonal skills
Job Responsibility
Job Responsibility
  • Transportation Coordination: Serve as the primary point of contact for carriers and transportation partners
  • Coordinate the onboarding of new carriers and assist in rate negotiations alongside procurement
  • Manage day-to-day transportation activities to ensure on-time and cost-effective delivery of goods
  • Compliance: Ensure carriers and third-party providers adhere to company policies, safety standards, and established transportation procedures
  • Maintain accurate documentation for all shipments and carrier agreements
  • Transportation Management System (TMS): Oversee the Transporeon TMS platform, including carrier setup, rate maintenance, and performance tracking
  • Ensure internal logistics team and carriers adhere to all TMS processes and reporting standards
  • Monitor system usage and data accuracy to support decision-making and compliance
  • Billing Oversight: Review and verify transportation invoices from carriers, customs brokers, and 3PLs to ensure billing accuracy
  • Collaborate with finance to resolve discrepancies and ensure timely payments
  • Fulltime
Read More
Arrow Right

Director, Partner Management

The Director of Partner Management is responsible for building, onboarding, and ...
Location
Location
Salary
Salary:
173500.00 - 192800.00 USD / Year
tucows.com Logo
Tucows
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8–12+ years of experience in Partner Management, Professional Services, or Consulting within a SaaS or telecom software environment
  • Proven experience onboarding and enabling System Integrators
  • Strong understanding of SaaS telecom platforms (e.g., OSS/BSS, billing, provisioning, CPaaS)
  • Experience supporting partner-led implementations in complex enterprise or carrier environments
  • Strong program management and stakeholder coordination skills
  • Ability to operate as a trusted advisor to partners and internal teams
Job Responsibility
Job Responsibility
  • Define and execute the System Integrator partner strategy aligned with company growth and go-to-market objectives
  • Identify, recruit, and onboard SI partners with strong telecom domain expertise
  • Segment partners by capability, region, and strategic importance
  • Define partner tiers, certification levels, and engagement models
  • Design and own a structured onboarding program to ensure partners are delivery-ready
  • Develop and maintain partner enablement materials, playbooks, and implementation frameworks
  • Establish certification programs for consultants, architects, and project managers
  • Ensure partners understand product capabilities, delivery methodology, and customer expectations
  • Serve as the primary point of contact for partners during active customer implementations
  • Provide guidance, escalation support, and best practices to ensure successful delivery outcomes
  • Fulltime
Read More
Arrow Right

Wholesale Partner Manager

Working alongside the Wholesale Senior Sales Manager, the role is responsible fo...
Location
Location
United Kingdom
Salary
Salary:
Not provided
vodafone.com Logo
Vodafone
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience in telecommunications sales, preferably in a wholesale environment, with a track record of driving revenue growth and managing successful partnerships
  • Proven experience in virtual team creation in order to meet client requirements
  • Experience of working with complex commercial structures to drive business and customer/partner performance
  • A strong understanding of telecommunications technologies, including voice, data, and other relevant services, and the ability to explain technical concepts to partners
  • Excellent written and verbal communication skills, with the ability to effectively communicate with partners at all levels
Job Responsibility
Job Responsibility
  • Partner Relationship Management: Building and maintaining strong, long-term relationships with key wholesale partners, including carriers, service providers, and resellers
  • Business Development: Identifying and pursuing new business opportunities with existing and potential partners, driving revenue growth and market penetration
  • Partner Onboarding and Training: Facilitating the onboarding process for new partners, providing training and support to ensure they are equipped to sell and support the company's products and services effectively
  • Sales Strategy and Execution: Collaborating with partners to develop and implement sales strategies, setting targets, and monitoring performance to ensure goals are met
  • Contract Negotiation and Management: Negotiating and managing contracts with partners, ensuring favourable terms and conditions for both parties
  • Market Analysis and Reporting: Staying informed about market trends, competitor activities, and emerging technologies, and providing regular reports on partner performance and market dynamics
What we offer
What we offer
  • Excellent basic salary plus bonus and Vodafone benefits
  • great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work
  • discounts, vouchers, a pension plan and loads more
  • amazing learning tools and top-notch parental leave policies
  • Fulltime
Read More
Arrow Right

Carrier Relations Analyst

Our client is seeking a Carrier Relations Analyst to serve as the liaison betwee...
Location
Location
United States , Suwanee
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in business
  • Advanced, demonstrable Microsoft Excel skills
  • Highly organized and skilled in managing projects, stakeholders and meeting deadlines
  • 4+ years of domestic transportation management experience
  • Proficiency in Microsoft Office, Power BI, EDI technologies and transportation management software Oracle preferred
Job Responsibility
Job Responsibility
  • Performs ad-hoc analyses and creates daily and monthly project status reports related to carrier selection, performance and management
  • Creates and presents various reports focusing on claims, pricing trends, carrier rates, forecasts, and lane rating analysis and their impact
  • Host and conduct business reviews with carrier partners and other business partners
  • Provides detailed project plans, status and updates to business partners
  • Analyze current processes and recommends improvements for strategy
  • Measures key performance indicators including scorecard review and distribution
  • Researches, vets, monitors and onboards new transportation providers including Level 1 EDI troubleshooting for new carrier partners
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
Read More
Arrow Right

Network Engineer, Operations & Support

The broader Edge Network Services (ENS) organization designs, builds(deploys), a...
Location
Location
United States , Menlo Park
Salary
Salary:
159000.00 USD / Year
meta.com Logo
Meta
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Currently has, or is in the process of obtaining a Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience. Degree must be completed prior to joining Meta
  • Minimum of 4 years of direct leadership experience within a global Network Operations Center or IT Operations Center environment to manage Service Level Agreements and continuous improvement against metrics at scale
  • Advanced knowledge of TCP/IP, IPv4/v6, Border Gateway Protocol, Intermediate System to Intermediate System, Open Shortest Path First, and/or Multi-protocol Label Switching in complex troubleshooting scenarios. Cisco and Juniper Professional level or equivalent experience
  • Advanced knowledge in CDN & Network Services, peering network strategies, including topology, traffic analysis, linux operating systems, hardware platform, and architectures in complex troubleshooting scenarios
  • Minimum of 4 years of logical troubleshooting and physical repair with an understanding of physical infrastructure such as cable types, connector types, optic types, racks, patch panels, power/cooling, hardware components, and facilities infrastructure
  • Experience successfully collaborating across a global team and with cross-functional partners(e.g. physical infrastructure & network design, engineering, strategy, security, policy, and legal) at all levels to include vendor service delivery managers, individual contributors, and people managers
  • Experience managing from the front to prioritize and drive the bigger mission forward by translating strategy into results
  • Minimum of 4 years of direct experience understanding and influencing network and infrastructure architectures to include constraint and dependency analysis and translating these into deployable and supportable solution requirements
Job Responsibility
Job Responsibility
  • Incident Response: Drive work investigating complex technical and process issues on a global scale spanning multiple reliability, security, and continuity disciplines for infrastructure spanning thousands of locations during major incidents/site events on edge, caching, and network infrastructure. This will require you to work closely and effectively with a variety of cross functional teams, managed service providers, and third-party vendor partners
  • Escalation Management: Participate in the global team’s Tier 3 and 4 on-call rotation with the goal of routing issues as needed and understanding how processes or tooling might be improved, skills can be developed, or automation can be implemented to prevent the need to escalate similar issues in the future
  • Operational Leadership: As an operations practitioner within the team you will be expected to drive improvement in everything we do. In this role you will indirectly manage the activities of a large contingent workforce responsible for delivering road mapped projects and executing on recurring activities. You will drive standards across the network and ensure that we are fully compliant to those standards and policies
  • Risk Management and Assurance: Work internally and with upstream partner teams to ensure design, build, and operations aligns to applicable reliability, security, privacy, regulatory policy, and business continuity drivers
  • Information and Data Assurance: ensure relevant operational process, procedure, and policy documentation is effectively managed and the data required to support operations is complete and accurate in systems
  • Automation: Be heavily involved in driving the team to analyze operational events in order to identify new automation opportunities and help us achieve our goal of all faults in the network being fully remediated by software. This will include helping others understand our requirements and drive their roadmaps, but may include directly implementing light weight solutions in code
  • Data Measurement: As an operations practitioner supporting our network, you will be expected to drive quality into the metrics we report to assist us in focusing on the areas that give us the best return on investment. This could include measurement and analysis of our escalation issues, fault/event trends, infrastructure capacity, and vendor performance failures
  • Collaboration and Partnership: You will work closely on supporting our internal customers (Network Engineering, Systems Engineering, Traffic, Logistics, Program Management) and vendors (IT asset disposal, and Hardware partners) and ensuring that their needs and issues are being addressed proactively across global sites
  • Roadmap Ownership and Strategy: Own the planning and execution of an organizational-level roadmap and strategy to deliver business outcomes
  • Technical Leadership: Provide root cause analysis and corrective action leadership to resolve all operational issues found across edge and backbone architectures and hardware platforms. You will be integral to identifying problems and implementing effective solutions across highly cross-functional infrastructure teams to include network engineering, logistics, supply chain, compliance, legal, software system engineering, and program management to scale with the rapid expansion of the Meta platform and customer base
What we offer
What we offer
  • bonus
  • equity
  • benefits
Read More
Arrow Right

Insurer Partnerships Manager

The Partnerships team holds responsibility for overseeing, managing, and advanci...
Location
Location
United Kingdom , South Wales
Salary
Salary:
50000.00 - 55000.00 GBP / Year
https://www.lawesrecruitment.co.uk Logo
Lawes Consulting Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proficient in rapidly establishing rapport, forging trusted connections with stakeholders internally and externally across all levels
  • Brings a wealth of experience in partnership management within global MGA/Delegated Authority frameworks, whether as an intermediary or carrier, preferably within the realm of general insurance
  • Demonstrates expertise in owning and supervising delegated authority activities, including technical performance, claims management, underwriting, processing, governance, and reporting
  • Possesses sound knowledge of key risk management and general insurance principles
  • Skilled in negotiation and persuasion, able to make decisive decisions under pressure
  • Exhibits excellent verbal and written communication skills
  • Approaches problem-solving with pragmatism and rationality, paying meticulous attention to detail
  • Proficient in Microsoft Office applications
  • Possession of formal insurance qualifications (e.g., DipCI, CertCI) is highly desirable
Job Responsibility
Job Responsibility
  • Be recognised as the foremost representative of the company, and a certified senior manager overseeing their panel of carrier partners
  • Spearhead the formulation and implementation of strategies to allocate premiums among carriers
  • Ensure the ongoing satisfaction of each carrier with the technical, financial, and operational performance of their partnership
  • Lead regular steering and review meetings to secure buy-in and, when necessary, persuade carriers to support their endeavours in achieving their commercial goals
  • Ensure the maintenance of existing underwriting capacity and, whenever feasible, its expansion to support our clients’ corporate objectives
  • Supervise the timely renewal of Delegated Authority Agreements (DAA) contracts
  • Lead initiatives aimed at augmenting underwriting capacity to encompass new products or markets
  • Take ownership of and supervise all processes associated with onboarding new carriers
  • Exercise oversight and assume ultimate responsibility for ensuring that all activities under delegated authority, including carrier processing, underwriting and technical outcomes, claims management, document issuance, and complaint handling, are conducted in accordance with the terms of their DAA contracts
  • Lead or facilitate scheduled or ad-hoc audits of carriers
  • Fulltime
Read More
Arrow Right