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We are seeking an individual who will oversee end‑to‑end supplier performance across international carrier partners, ensuring customer‑centric service delivery and continuous improvement. The role involves managing operational KPIs, analysing service-level adherence, building strong partner relationships, and driving service excellence through data-led insights and collaborative stakeholder engagement.
Job Responsibility:
Monitor and manage performance of international carrier partners to ensure high‑quality service delivery
Analyse obligations in Master Supplier Agreements and assess compliance with service performance standards
Detect and investigate breaches in service‑level agreements and address non‑conformities in operational processes
Validate operational KPIs by reconciling supplier reports with internal performance data
Identify and drive improvement opportunities across internal and external supply chains to enhance customer experience
Maintain effective business‑critical escalation processes and ensure clear communication with internal teams
Develop strong working relationships with supplier counterparts and internal functional teams
Produce supplier performance reports and outline corrective action plans
Act as a subject‑matter expert for designated suppliers and markets
Manage progress of service credit claims and ensure alignment with contractual obligations
Requirements:
ITIL‑certified with strong experience in supplier management
Skilled communicator with negotiation abilities and the capacity to influence partners
Adept at solving problems in complex operational environments
Confident in analysing both quantitative and qualitative data
Experienced in the international telecommunications landscape
Fluent in written and spoken English
Possess a minimum of 5 years of relevant professional experience
Nice to have:
Additional language proficiency, preferably Arabic
University degree in technology or business
What we offer:
Opportunities to collaborate with global carrier partners and cross‑functional teams
Exposure to telecom performance management processes at an international scale
Experience in shaping service‑improvement initiatives across multiple regions
Development of leadership, negotiation, and stakeholder‑management capabilities
A dynamic environment where analytical thinking and continuous improvement are highly valued