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Carrier Partner Performance Manager

Egypt, Giza · Job Posted March 04, 2026
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Job Description

We are seeking an individual who will oversee end‑to‑end supplier performance across international carrier partners, ensuring customer‑centric service delivery and continuous improvement. The role involves managing operational KPIs, analysing service-level adherence, building strong partner relationships, and driving service excellence through data-led insights and collaborative stakeholder engagement.

Job Responsibility

  • Monitor and manage performance of international carrier partners to ensure high‑quality service delivery
  • Analyse obligations in Master Supplier Agreements and assess compliance with service performance standards
  • Detect and investigate breaches in service‑level agreements and address non‑conformities in operational processes
  • Validate operational KPIs by reconciling supplier reports with internal performance data
  • Identify and drive improvement opportunities across internal and external supply chains to enhance customer experience
  • Maintain effective business‑critical escalation processes and ensure clear communication with internal teams
  • Develop strong working relationships with supplier counterparts and internal functional teams
  • Produce supplier performance reports and outline corrective action plans
  • Act as a subject‑matter expert for designated suppliers and markets
  • Manage progress of service credit claims and ensure alignment with contractual obligations

Requirements

  • ITIL‑certified with strong experience in supplier management
  • Skilled communicator with negotiation abilities and the capacity to influence partners
  • Adept at solving problems in complex operational environments
  • Confident in analysing both quantitative and qualitative data
  • Experienced in the international telecommunications landscape
  • Fluent in written and spoken English
  • Possess a minimum of 5 years of relevant professional experience

Nice to have

  • Additional language proficiency, preferably Arabic
  • University degree in technology or business

What we offer

  • Opportunities to collaborate with global carrier partners and cross‑functional teams
  • Exposure to telecom performance management processes at an international scale
  • Experience in shaping service‑improvement initiatives across multiple regions
  • Development of leadership, negotiation, and stakeholder‑management capabilities
  • A dynamic environment where analytical thinking and continuous improvement are highly valued

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