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We are looking for a Carrier Account Coordinator to support carrier relationships, training initiatives, and day-to-day account coordination in Gastonia, North Carolina. This contract position with permanent potential is ideal for someone who combines strong communication skills with the ability to organize vendor-related activities, track reporting, and deliver effective training. The right candidate will be comfortable working across customer support, compliance, and performance-focused tasks while helping maintain smooth coordination between internal teams and external partners.
Job Responsibility
Coordinate ongoing communication with carrier and vendor partners to support account needs and maintain productive business relationships
Deliver training sessions and onboarding support to help team members and partners understand processes, service expectations, and compliance standards
Monitor vendor documentation, agreements, and contract-related records to help ensure requirements are current and properly maintained
Prepare and distribute business, client, and operational reports by gathering data, checking accuracy, and summarizing key findings for stakeholders
Use systems such as HubSpot and QuickBooks to update account information, track activities, and support daily administrative workflows
Respond to partner and customer inquiries with a service-focused approach, resolving issues or escalating concerns when needed
Assist with evaluating service outcomes and employee or partner performance metrics to support continuous improvement efforts
Maintain organized records and help coordinate process updates, including operational changes related to internal tools or workflows when assigned
Requirements
At least 2 years of experience in account coordination, training support, vendor management, customer success, or a related function
Demonstrated ability to lead or facilitate training, coaching, tutoring, or instructional sessions for diverse audiences
Working knowledge of vendor relationships, compliance tracking, agreements, and contract administration
Experience creating or maintaining client, business, or data-driven reports with strong attention to detail
Proficiency with business systems such as HubSpot, QuickBooks, or similar platforms used for account and operational support
Strong communication and customer support skills with the ability to build trust and manage follow-up effectively
Solid organizational skills and the ability to balance multiple priorities in a fast-paced environment