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Carrier Account Coordinator

United States, Gastonia · Job Posted June 15, 2026
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Job Description

We are looking for a Carrier Account Coordinator to support carrier relationships, training initiatives, and day-to-day account coordination in Gastonia, North Carolina. This contract position with permanent potential is ideal for someone who combines strong communication skills with the ability to organize vendor-related activities, track reporting, and deliver effective training. The right candidate will be comfortable working across customer support, compliance, and performance-focused tasks while helping maintain smooth coordination between internal teams and external partners.

Job Responsibility

  • Coordinate ongoing communication with carrier and vendor partners to support account needs and maintain productive business relationships
  • Deliver training sessions and onboarding support to help team members and partners understand processes, service expectations, and compliance standards
  • Monitor vendor documentation, agreements, and contract-related records to help ensure requirements are current and properly maintained
  • Prepare and distribute business, client, and operational reports by gathering data, checking accuracy, and summarizing key findings for stakeholders
  • Use systems such as HubSpot and QuickBooks to update account information, track activities, and support daily administrative workflows
  • Respond to partner and customer inquiries with a service-focused approach, resolving issues or escalating concerns when needed
  • Assist with evaluating service outcomes and employee or partner performance metrics to support continuous improvement efforts
  • Maintain organized records and help coordinate process updates, including operational changes related to internal tools or workflows when assigned

Requirements

  • At least 2 years of experience in account coordination, training support, vendor management, customer success, or a related function
  • Demonstrated ability to lead or facilitate training, coaching, tutoring, or instructional sessions for diverse audiences
  • Working knowledge of vendor relationships, compliance tracking, agreements, and contract administration
  • Experience creating or maintaining client, business, or data-driven reports with strong attention to detail
  • Proficiency with business systems such as HubSpot, QuickBooks, or similar platforms used for account and operational support
  • Strong communication and customer support skills with the ability to build trust and manage follow-up effectively
  • Solid organizational skills and the ability to balance multiple priorities in a fast-paced environment

What we offer

  • Medical insurance
  • Vision insurance
  • Dental insurance
  • Life insurance
  • Disability insurance
  • 401(k) plan

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