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Cargo Operations Officer

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Virgin Atlantic

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Location:
United Kingdom , Hounslow

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Category:
Logistics

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

In this role as Cargo Operations Officer, you'll optimally monitor and manage third-party handling company’s performance in achieving Service Level and Standard Ground Handling Agreements and per the Cargo business objectives. Whilst ensuring the highest standard of Customer Service and Simultaneously ensuring the safety and security of all aspects of the operation are monitored and maintained at all times.

Job Responsibility:

  • Provide Flight Build Plans to the Third-Party Ground Handler
  • Audit the performance of the Third-Party handling companies
  • Make sound operational decisions at short notice, taking into consideration commercial issues, security, safety, customer service, long and short-term impact, and any potential impact in other areas of the company
  • Respond to requests, enquiries, and queries, from whatever source - customers, internal customers, suppliers, in a timely and professional manner
  • Maintain good communication and develop effective working relationships at all levels within all areas of the business
  • Act as the point of reference and contact across the Virgin Atlantic Ramp handling process for the delivery of the day’s LHR Cargo loading Operation
  • Monitor the smooth handling of cargo by third-party handling companies on the ramp, especially when in progress between handling companies, dealing with any discrepancies or problems that might arise effectively and efficiently

Requirements:

  • Have a broad basic knowledge of the cargo industry, being able to recognise industry terms of reference, and paperwork requirements and to be confident in using associated reference manuals (IATA, COM etc)
  • Skilled at supplier performance management and high attention to detail
  • Working experience with Microsoft Office applications including Outlook SharePoint, Excel, Word
  • Proven track record in operations within the field of airfreight or logistics, alongside a solid understanding of Customs regulations and documentation requirements
  • Experience operating in a fast-paced warehouse environment
  • Strong communication and influencing skills and experience

Additional Information:

Job Posted:
January 06, 2026

Expiration:
January 15, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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